the numbers for sky dont work most intrested in 08702404020 08702404040 08705800822 please help im spending £50 per month thanks terry

~ Thread title edited by Dave

Terry,

Which numbers did you try, as I have used them myself over the last few days without any problem?

Thanks
Daniel

thanks daniel for quick response but i am having proplems as follows 08702424242=01506484001 this number works but is not one i use takes forever to answer--------08702404040=08456506123 this is wrong connects to ntl    02077053000 this is wrong connects to sky studio-------08702414141=01383814219 this is wrong mandy mc clarrin voice mail     the numbers i use are 08702 404020 use option 1 to upgrade when through talk about any thing 08705800822 installer number 08702435000 sky tec 08702 404040 main number    please help im spending £'s thanks terry

With reference to the following telephone numbers for Sky Digital:

01506 484040

01506 484001

I must state that with both of these numbers, you are waiting an eternity for someone to answer, in fact it would be a great deal quicker to dial 100 and ask an appointment for the Pope!!!  Someone out there must have a quicker / more efficent number for 08702 404040 - I am spending a bomb trying to get through to Sky and waiting.  The shortest time has been 25 minutes at a cost of 10 p per minute!!!!

Come on guys and gals - lets find an alternative geographic number for Sky Digital Customer Services that works quicker.

Thank you.

James Bond

All the SKY Numbers listed no longer seem to work.
Anyone got any new ones for Sales, Customer Service Technical etc ?

Thanks Phil

I just phoned SKY on the geo number
I was told they could not connect to coustomer services.
They said I should call the 0870 number and ask for a callback. I asked for the supervisor and said my phone was barred from 0870 numbers. no problem job sorted.

mike206

Hi

Thanks. But, can  you please say which Geographic Number you used to get through in the first place in order to request the call-back.
I tried several of the listed numbers today today, the reply said that the number was not now valid and I should use the 0870 number.

Thanks Phil

Hi Guys & Gals !!!!

If you want to get through to Sky TV and are unable to use the numbers in the listings, try the following:

00353 818719852 - this is the number in Eire.

Use the cheap telephone providers such as One.Tel, Alpha Telecom etc and it will not break the bank.  Remember, Sky do not know where you phoning from when using this number!

Try the number and let me know please.

Thank you.

James Bond - licenced to thrill!!!

Thanks James

This number does not work.
You just get a continuous beep.
Is that the number you used ? If so when ?
SKY seem to have eliminated all the other numbers posted so maybe they have killed this one too.

If they go to such great lengths to force people to use their 0870 numbers it makes you wonder just how much money they make from these. Also, how much business they lose by alienating people such as ourselves.

I have just E-Mailed them to say that. if I am unable to communicate effectively with my  TV Provider, they may as well cancel my subscription altogether.
I am awaiting their reply.

Phil

I used that Irish number last night ( March 16th 2005 ) and it worked no problem - once connected, it was just like phoning in the UK!!

I will try and find another lot of Irish numbers and I will post them asap.

Sorry for any inconvenience caused.

James Bond

Hi there!

I have been trying the number:

00353 818719852

and I must admit, that there could well be a fault with the telephone exchange in Dublin ???? however I am on the case, if you pardon the expression, because I use this Irish number as well!!!

Apologies to all - hopefully normal service will resume soon.

James Bond

Hi there!

I have been trying to find out, why these two telephone numbers:

00353 818719819
00353 818719852

for Sky in Ireland no longer connect.  The last time, that I had dialled these two numbers was on March 13th 2005 and they connected no problem.  I have even placed an enquiry on another website to try and find out, if these were correct and also asked whether Sky TV could possibly block anyone trying to use these numbers and they were of the opinion, that it just could be the case.  

Sincere apologies to all readers of this site.

James Bond

:-[ :-[ :-[ :-[ :-[ :-[ :-[ :-[

Hi there,

I am trying to find a particular number for SKY - 08702435000 but all it comes up with is a reservation number for some hotel.

Can anyone help?

Thanks

No, but thanks for letting us know about the wrong number in our database. I've checked & corrected it.

Whilst every effort is made to check that the numbers supplied are correct, we sometimes are not able to confirm them. No website details, numbers in images on the web instead of text, strange formats (eg. 08702 435 000), etc., so it's always useful if we have something to help us verify and find other information.

This is why there are sometimes strange comments in the Unverified entries when we are unable to confirm items immediately.

See Dave's Guide to finding geographical numbers for some help (as your new to the site) in finding some more details for us to work with.

phone the disney channel on 0800 279 2000 then press 1

;DHi,I got a letter from sky today about different packages and the number i'm given is 08706091645 open 24hours a day and 7 days a week hope this helps!   :P

wrote on Mar 30^th, 2005 at 2:51pm:

;DHi,I got a letter from sky today about different packages and the number i'm given is 08706091645 open 24hours a day and 7 days a week hope this helps!   :P

How would another disguised premium rate ripoff number help?

wrote on Mar 30^th, 2005 at 3:31pm:

How would another disguised premium rate ripoff number help?

erm Bill sorry didnt understand ur last message ..But...The number i gave is to see if he can get through to sky as this is the number im given to contact sky and they give u different options on the phone so i thought this might help him out...If not im sorry,and p.s what u mean another  disguised premium rate ripoff? ??? ???

wrote on Mar 31^st, 2005 at 12:44pm:

erm Bill sorry didnt understand ur last message ..But...The number i gave is to see if he can get through to sky as this is the number im given to contact sky and they give u different options on the phone so i thought this might help him out...If not im sorry,and p.s what u mean another  disguised premium rate ripoff? ??? ???

The whole point of this website!!

0870 generate income for the company you are calling, and can cost almost 8 pence per minute from a BT line, whereas the real geographical number does not cost anywhere near this amount, so calling an 0870 number is a premium over that of the real number.

The number listed on the site for Sky Technical department is no longer available vai the number quoted either.  I do know that the internal way of calling a Sky office in Livingston where their extention is 1156xxx is 01506 406xxx

However, the numbers used for the 0870 numbers have internal numbers with extra digits in - 0818 719 852 in Ireland is internal extention 11577852.  (Perhaps I shouldn't have siad that!), but if anyone knows the UK geographic numbers which have internal numbers 11577xxx, please place it here!  :)  Hope this info is of some use.

I have tried all the numbers for Sky Digital customer service & none of them could connect me to customer service?

wrote on Jul 12^th, 2005 at 10:05am:

I have tried all the numbers for Sky Digital customer service & none of them could connect me to customer service?

Go via Disney Channel Helpline 08002792000 then press opt 1 for Sky CS.

Thank you bigjohn I got through no problem. ;)

Hi! Forgive me if I'm either on the wrong thread or repeating what may have gone before, but on an ITV commercial break this evening, Sky were advertising free installation and a free month if you "call local rate 08705 66 33 66". Perhaps someone more tenacious could follow this up? Keep up the good work. Thank you all. Bill

I dont think they would have a voice over on sky adverts.
Might have been "call now, 0870....."

Anyone can make a complaint about an advert on TV to Ofcom. (
You'll need to remember what daytime TV you were watching (daytime TV *shudders*), the time.

Youll prob get a response back saying it doesnt fall within their remit, talk to the ASA. Passing the Buck is normal with gov departments.

Hi mc661.  I confess to having Heartbeat on (for the old cars!) and couldn't believe the voice over first time and it was later repeated. It definitely said "call local rate" and gave the number in the layout as 08705 66 33 66" as I had pen and paper ready to write the exact speech with the intention of contributing to this site. Thanks. Bill

I believe it only comes under OfCOM remit if it was a sponsorship advert for the programme in question, otherwise it comes under the ASA remit.

I know this as I emailed ASA about Domino's pizza advertising an 0871 and remaining silent on the call costs but they said it was an OfCOM matter as it was a sponsorship advert for the Simpsons.  I've made a complaint to OfCOM that is still being investigated now and has been since end of May.  My guess is that they'll wait until OfCOM finally gets round to releasing what plans they have for NGN's before they do anything.

wrote on Aug 5^th, 2005 at 7:11pm:

... I know this as I emailed ASA about Domino's pizza advertising an 0871 and remaining silent on the call costs but they said it was an OfCOM matter as it was a sponsorship advert for the Simpsons.  ...

It's Pizza Hut that sponsor The Simpsons! See here.

wrote on Aug 5^th, 2005 at 7:40pm:

It's Pizza Hut that sponsor The Simpsons! See here.

The advert I saw that was sponsoring The Simpsons was Domino's Pizza.  I saw it on SkyOne (I think) so maybe C4 have another sponsor for it, or it may have changed.

wrote on Aug 5^th, 2005 at 7:50pm:

The advert I saw that was sponsoring The Simpsons was Domino's Pizza.  I saw it on SkyOne (I think) so maybe C4 have another sponsor for it, or it may have changed.

No Channel 4 still have Pizza Hut sponsoring it.

So Sky's sponsor is another pizza company which uses, let me guess, a 10p/min 0871?

wrote on Aug 5^th, 2005 at 7:56pm:

...So Sky's sponsor is another pizza company which uses, let me guess, a 10p/min 0871?

Good guess.  Just how did you know?  lol.

Dominos have "sponsored" the simpsons on sky one for about a year now, just changing the advert. I think when they first started advertising they had a 0845 number.

Pizza hut starting sponsoring simpsons repeats on channel 4 when C4 got the rights to show the repeats from BBC 2

wrote on Jul 12^th, 2005 at 10:36am:

Go via Disney Channel Helpline 08002792000 then press opt 1 for Sky CS.

Big John's message re connecting to Sky Customer Services also works for connecting to Sky Technical Services ie use08002792000, key option 1 and then ask to be put through to technical service.  The number 0138308142190 which this site currently lists as an option is no longer available.  Hope this is of help.

Valerie

looking for alt number for sky 0870407868

Can you check that number as it appears to be one digit short?

What is the purpose of this number?

sorry the number is 08702407868 the number is used to change my pakage i am on

Call 0800 7316965 choose option2 ,and then choose 0,enter your home phone number as requested,and that will get you through.

thanks

;D that worked thanks very much

Hi. Sky have an 0800 number u can call. 0800 731 6965. Press Option 4 for Customer Service! Wish I could claim the credit but got it off some on MSE - http://forums.moneysavingexpert.com/showthread.html?p=1346557

No doubt they got number from here in first place ;)

The option menu has been changed press option 2 and then opt 4 for customer service.

We are currently experincing high call volumes, and the wait is longer then we would like.
Your call should be answered in under 1 mins.

Err 1 min on the 0800, I wonder if its 24 mins on the 0870!!!

Does any one no a non geographical or free phone customer service number ofr sky

I have tried the 0800 731965 option 2 number but it just says that the service is not avalible

please can any one help

i have searched the say no to 0870 database but they are either no loger working or they dont route to customer services

Anyone got any UK geographic number for Sky where they can put me through to CS?

Both 0800's seem to be down and I don't fancy the 353 number as it costs me 15p a minute.

Edit : I rang Head Office on 0207 7053000 and they wouldn't put me through to CS so I told them they'd lose a customer and they put me through to complaints (just let it ring and it gets answered quickly) who were able to sort my problem out pretty darn quickly.

;D i just rang that number and got through no problem

Probalbly flogging adead horse with this one based on all the comment i have read about Sky but is there any chance of a Geographical number for 08705 800 800 Sky+ Customer Services


~Edited by bbb_uk: to amend title

retired wrote on Apr 1^st, 2006 at 3:49pm:

Probalbly flogging adead horse with this one based on all the comment i have read about Sky

I'm afraid you already know the answer to this.  Even if there was one, it wouldn't be long before Sky find it and close it down like they've done before.

obvious wrote on Mar 14^th, 2006 at 3:25pm:

Anyone got any UK geographic number for Sky where they can put me through to CS? Both 0800's seem to be down and I don't fancy the 353 number as it costs me 15p a minute. Edit : I rang Head Office on 0207 7053000 and they wouldn't put me through to CS so I told them they'd lose a customer and they put me through to complaints (just let it ring and it gets answered quickly) who were able to sort my problem out pretty darn quickly.

I tried head office, on above phone they gave me an e-mail address, I'll let you know how if it works. ;)

Hi,
It now seems that all the non 0870 numbers for Sky have been switched off, has anyone found a new contact number yet?

Hi there!

As other members / users of this site, good ol Sky Digital look at this site for these free telephone numbers and subsequently shut them down.

James Bond

8 million subscribers and they're still at it!  Incredible.

HI i used 0800 587 5707 and do not press * when asked , you get onto a guty in INDIA tell him what you want and he passes you back to SCOTLAND ALL FOR FREE

MIKE

Hi, Thank you Mike, I wonder how long this one will last until the Sky accountents find out. :)

Hi!

I followed  Mike's advice to book my 2006/2007 Season Ticket for Sky's PremPlus and it worked an absolute dream. Mike you really are a *STAR*

REMEMBER DON'T PRESS * WHEN ASKED (They will ask you twice to do this) and as Mike says you will be transferred to India. Then state your business and they will take it from there.

Well done Mike!!!!

All the best

Sgterniebilko

>:( >:(Sorry about yesterdays question.  I am looking for a number to replace 08705 800 874 but any one which puts me in touch with Sky customer services will suffice.  I have rad the thread on the subject going back to 2003 and it seems that they have the thing sewn up.  Can anyone help?  Thanks [smiley=vrolijk_26.gif]

Hi everyone

Just to say I followed Mike's excellent advice - see below - and it worked a treat. In fact, to give the chap in India credit, he dealt with something that has taken me 4 calls to the UK call centre to get nowhere with, and did what I asked politely, efficiently, and promptly!


HI i used 0800 587 5707 and do not press * when asked , you get onto a guty in INDIA tell him what you want and he passes you back to SCOTLAND ALL FOR FREE

MIKE

Mike.

Thanks for this tip 0800 587 5707 and do not punch in the *'s when asked. I did not and got straight through to Scotland in under 30 seconds and without going via India ;)

About time I saved some money instead of filling Skys pocket. ;D

Hi,
I've just registered to let you know that I've just used the number above and  ignored the two requests to key in the *'s and got straight through to Scotland as well.
I've used the site several times since it first appeared on site of the day on Steve Wrights radio program, keep up the good work and thanks.

:)

Really appreciate the 0800 number for SKY - used successfully this afternoon.
And such a clever way of doing it - whoever worked it out needs a big pat on the back!

schiff

Like others, I just registered, to say that the 0800 number works.. ignore the two requests to press *, then it goes straight thru to scotland- completely bypassing India and the robbing 0870 number!  8-)

I just rang the 0800 5875707 and waited for the 2 runs of the recording and then it just cutts me off  >:(
Another SKY ripp off

Biggen

It appears money-grabbing Sky has closed another loophole.

You can still beat it ,make up a fictitious a/c number, enter  say 321 followed by # it will say it does not recognise it.Input it again after about 3 attempts it will put you through to advisor.

I used the above method to get through to Sky today and I changed my package with them accordingly. I kept putting in fictitious numbers and hitting # and eventually the message came through that I would transferred to a supervisor. Eventually I was, to someone in India who after some time handed me over to someone in Scotland. The whole call took about 25 mins. A pain in the arse I know but satisfying not to have  paid for the call. Cheers.  :)

I have updated the information in the database for 0800 5875707. You must enter a number followed by * and then select option 1. Do this 3 times and you will be transferred.

Hi,  my husband's brand new sky package arrived today, but we couldn't get it going.  Rang a couple of the numbers mentioned on the site, but didn't have much luck.  Then he rang the freephone number for SKY Card 0800 0560939 (also found on this site), which is the number for the sky card lost or stolen services.  He played dumb and was transferred over to Sky customer services who went on to sort out the problem.

Don't know if this helps anyone, but it worked for us and we went through on the freephone number.  This is all new to us, so someone more savvy may wish to try it just to confirm whether it will work for others.

Thanks for the great site. :)

Worked a treat for me!  Put ficticous number in three times - they answered immediately!

here's a geo number for sky

01506 831 780

this will provide access to all departments

press 3 and then  (options 1 & 2 are for broadband and hd)

3,2  customer services
3,1  downgrade
5,3  cancellations
1,1 or 2  technical
2,1 or 2 installations
4 sales or reinstates

there's more options, but those should cover most peoples needs...

enjoy!!

anon wrote on Aug 5^th, 2006 at 9:24pm:

here's a geo number for sky 01506 831 780

Thanks for that.  Verified and added to main database.

Let's see how long it is before its taken out of operation?  ;)

:) Worked a treat, I have just changed from Sky Talk Anytime to the new Sky Talk package at a saving of £2.99 a month.  To change to the new identical service at £2.99 a month reduction they ask you to call an 0870, how annoying is that!!!

9th Aug, worked great, straight to Scotland!!!!! Used 1899 & call took some 20 Mins.
Thanks, TonyB ;)

:'( hi have just found this great site! having last week become Sky customers & already falledn for the 0870 trick!  tried the last posted number 01506831780 and automaton said options have changed (already?) Customer services option 3 then 3 again (but I didn't want to speak to them so rang off) keep up the good work here chaps!!  :o

Hi, I just registered too!

I foned the last Geo number and i got straight through to scotland after picking my selections.

I made the call to downgrade my sky+ package as ive recently become a single mum and i found the £38 difficult to find this month,  So when i got through they said if i stay with sky+ i will get exactly what i already have for £25 a month for 3 months! so i just paid this months subscription on friday so my next payment will be £13+! and i have to call back on the 14th November to see what else they can offer me!

So thanks a bunch!  I have saved on the phone call and got a good deal with my subscription all in a 5 mins call!Keep up the good work! :)

I have a 0800 number for Sky TV  Customer Services. I cannot publish here as Sky will change number....please email me for number.  

Unfortunately there is bound to be some body who works for Sky and who has the job of shutting down these numbers, and as such any email that you get could be from that employee.
If he gets to you before everybody gets a chance then that is a chance wasted.
There will always be other numbers.
I can't believe that we have nobody here that works for Sky that can't keep the numbers updated.

anon wrote on Aug 5^th, 2006 at 9:24pm:

here's a geo number for sky 01506 831 780 this will provide access to all departments press 3 and then  (options 1 & 2 are for broadband and hd) 3,2  customer services 3,1  downgrade 5,3  cancellations 1,1 or 2  technical 2,1 or 2 installations 4 sales or reinstates there's more options, but those should cover most peoples needs... enjoy!!

This one is still running well

Hi,
Just to say that I have just rung 01506 831 780 and have got through to Sky and am waiting, it said, for 45 minutes!  I have a call provider, 18866, who charge a 4p connection charge and then it is 0p per minute, so I can wait as long as I like and it won't cost me anything.  Otherwise, on the 0870 number at 10p per minute, it would be £4.70.  I am disabled and on benefits so, for me, the 0870 numbers are a scam!  On the other hand sites like this and Martin Lewis's are brilliant!
Regards,
Bruce  :)

Hi Bruce.
Welcome.
Try 1899 3p connection.  :)

Dave wrote on Jul 31^st, 2006 at 3:41pm:

I have updated the information in the database for 0800 5875707. You must enter a number followed by * and then select option 1. Do this 3 times and you will be transferred.

.
Thanks... I just rang it and got through straight away with no * and options.. In fact he said hello before I could get the phone to my ear.

I rang 08005875707 and got through in 20 seconds

I have just rung 08005875707  for customer service and got through very quickly. (Under 30 seconds I would say. )
The 0870 number I rang previously was going to keep me on hold for 38 mins. Thansk for the info.

here's an 0800 number for sky

0800 0510 317

this will provide access to all departments

press 3 and then  (options 1 & 2 are for broadband and hd)

3,2  customer services
3,1  downgrade
5,3  cancellations
1,1 or 2  technical
2,1 or 2 installations
4 sales or reinstates

there's more options, but those should cover most peoples needs...

enjoy!!

First time I have used this website and what a result. On Sat (26th Aug) I phoned the 0870 sky cistomer services number and was told 50min wait.
Then phoned 0800 0510317 then options 3,5,3 with every intention of cancelling my contract. Phone answered within seconds and was offered all sports, variety mix and leisure mix for £5 a month for 4 months keeping sky plus. After considering this for  about 2 seconds I accepted.

I have put off phoning sky for months as really didn't want to loose sky plus, but I cannot justify £36 a month for the odd hour I watch that is not on freeview.

Two minute phone call £124  saved. Top result.

I used the 0800 587 5707 number just now (1st September 2006) and the phone was answered straight away from UK by the sound of the voice. Very polite, checked my account details then transferred me (less than 1 minute on hold) to someone who could sort out my problem (faulty TV connector). Hopefully the new part will arrive within five working days as promised! :) :)

I just used the 0800 5875707 number for Sky customer services which was answered in a couple of minutes by a person with a Scottish accent.

:)

Hi, When ringing Sky always ask for a department that has a call centre based in the UK. Generally these are sales departments. Otherwise, you generally get the run around and you can often receive duff information. The sales depts. are able to assist you with your request as much as the general customer services.

If you find yourself in a queue, try pressing *2 . Often this jumps you to the top of the queue.
If you call the  0870 2404040 number. Don't select any of the options. This will put you as a priority in the customer service queue.

If you are considering subscribing to Sky, always ask for a deal. Sky always have extra freebies to give away to ensure that they sign you up. At the moment, they will give you 6 months free movies and sports when signing up to any package. But you have to ask!

If you are a returning customer, always tell Sky that your Set Top Box is broken. They will send you a new box free of charge to ensure that they sign you up.

Finally, if you don't want to pay lot's of money, Get a Freeview Card, AKA "FTA Card". (Free to air). They are a one off fee of twenty pounds and you will receive all non-sky channels for 3 years. Sky customer services should advise you of this service and the telephone number to ring, but they don't. Ring 0870 8500033 for the freeview card.

Looks like Sky have turned off the connection to customers services on the 0800 5875707 number this morning  :(

Line just goes round and round with recorded voice asking for viewing card number to continue receiving paper bills.

Tried to enter any old thing three times then voice gives out 0870 # and hangs up >:(

The 01506 still works but for how long...

Money grabbing B'stards !

Way OT ricj6400 and not very accurate so, for the Sky virgins, corrections:

A 'Freesat' (not Freeview - that the digital terrestrial alternative) card (FTV - Free To View) will decrypt THREE channels - Channel 4, five and Sky Three only.

All other 'non-Sky' channels are FTA (Free To Air) and do not need a card of any sort.

Just tried the 0800 number at 7 pm uk time  it did work but went over to india >:(

The 0800 5875707 is still working well and got me speaking to someone with a Scottsh accent.

:) Great site guys.Was an excellent help

;)Called sky today on the 01506831780 number, the phone rang once and a really helpful lady, cut my regular sky bill by 25% ;D

Thanks again! :D

The 0800 5875707 number was not working today but the 0800 0510317 number was albeit I had to wait in a 24 minute queue at sky's expense.

I just used the 01506 831 780 number for Sky and it worked really well.  Went through the menu and I didn't even get put on hold - Excellent!

Thanks for the number, it's a real time as well as money saver. ;D

0800 0510317 worked fine today

Just signed up to say that my mother thanks you, my father thanks you, my brother thanks you and I thank you all.  8-)

This site rocks

Gotta Go
Paul

Just to say thanx to you guys.
0800 0510317 worked great today and was answered in less than a minute.
You have saved me so much tome and money. :)

Perhaps it is better to keep this number here on the forum and not to place it on the main saynoto0870 search pages, otherwise Sky will probably kill the number. ;)

0800 0510317 was working fine two days ago when I needed it  :) but now it seems to have been closed down  >:(

01506 831 780 is still working though, and was answered straight away (in India) after the menu.  I'm quite happy to contribute my 3p to 1899 for this service!

Does anyone else have difficulty understanding what some of the options being read out when you call them are?  The Scottish lady who recorded the menu seems to speak rather quickly for ease of understanding and some of the options I can't make out what she's saying (and I'm a Scot!).  Also, some of the options I know what was said but don't understand what they mean!   :-/

Some sneeky jobsworth at Sky is obviously using this forum to obtain and then cancel the freephone numbers that we are using. However I am sure that for every jobsworth at Sky, there are also ethical employees who will continue to share their freephone numbers with us.

Until the next one appears I guess we will just pay 3p per call using the geo number and 1899.

4PetesSake wrote on Sep 29^th, 2006 at 2:13pm:

Some sneeky jobsworth at Sky is obviously using this forum to obtain and then cancel the freephone numbers that we are using. However I am sure that for every jobsworth at Sky, there are also ethical employees who will continue to share their freephone numbers with us.

What's wrong with 0800 5875707 then?

Hmm, peterlittleton posted on 14 Sep that it wasn't working so I didn't try it.  It does seem to be there again now, however.

Dave

It is still there but effectively all it does is gives you the 0870 number!

Enter a false account number
eg. 123 then * & option 1.
Repeat three times & you'll be transferred to an operator

Thanks S Wood, you are a star, that worked perfectly.

I've just phoned the freephone 0800 5875707 number and entered 123* 3 times and got transfered to an agent to reschedule my installation date for Sky. Wasn't on the phone 2 minutes.  ;D

Why do they use these sneaky freephone numbers if they don't like people using them?  :-?

Oh well there at it again, just rang 0800 5875707 entered 123 * twice and then got told to redial 0870-2404040, also tried 01506-831780 but got told this number is not available from my location, interesting as my outgoing number is blocked by default.

I wonder why I have just cancelled my subscription with them thieving gits


All1

Alloneword wrote on Oct 11^th, 2006 at 3:06pm:

Oh well there at it again, just rang 0800 5875707 entered 123 * twice and then got told to redial 0870-2404040, also tried 01506-831780 but got told this number is not available from my location, interesting as my outgoing number is blocked by default.

If it's anything like other countries you can't block ANI even if you have CID blocked...

Also there is 2 more numbers on this site for that 0870 number...

01506485901 and 01383814000

Alloneword wrote on Oct 11^th, 2006 at 3:06pm:

Oh well there at it again, just rang 0800 5875707 entered 123 * twice and then got told to redial 0870-2404040, also tried 01506-831780 but got told this number is not available from my location, interesting as my outgoing number is blocked by default.

Perhaps anon can come back and provide another number, like he/she did here.

I have now tried all the options and Sky seem to have locked them all out. The head office ones (01383) just say they can't help and listen sympathetically when you say it is costing you a fortune to wait 30 minutes on an 0870 number. The 01506 numbers all say that the number is not valid 'from your location'. The 0800 5875707 number redirects you to an 0870. If anyone has any alternatives please post them - I am running out of money as well as patience.

As George has said drawing a blank with these, maybe folks should just flood them with letters that will give them a headache, oh well lets hope we get another one.


All1

Alloneword wrote on Oct 11^th, 2006 at 4:12pm:

As George has said drawing a blank with these, maybe folks should just flood them with letters that will give them a headache, oh well lets hope we get another one.

Have you tried nearby numbers like 01506 831781, 782 etc?

Dave wrote on Oct 11^th, 2006 at 3:25pm:

Perhaps anon can come back and provide another number, like he/she did here.

Then Sky will come back and remove any such number from their system  ;D

Just managed to get straight thru on 01506 831781 - was live as of 10 mins ago

BINGO!!

Thanks SPORTSTER1 worked a treat.


All1

This site rocks and deserves an award  8-)

4PetesSake wrote on Oct 11^th, 2006 at 8:46pm:

This site rocks and deserves an award  8-)

I've updated the database entry.  ;)

;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D

I have just rung 01536 831781 and was directed to a helpful call centre operative in Livingston in less than a minute.  We are playing silly games here, though.  Sky clearly trawls through this website and blocks any lines which are advertised. Can SayNoTo come up with any means of keeping sub-sites clear from 'blocking attack'?  If not, is this something which might be raised with local trading standards offices.  What Sky are doing is clearly crass, exploitative and morally unacceptable.  Whether it is actually legal I'm not sure about. Has anyone tried this route and with any joy?

Best to all seekers after fair trading,

Eric

I have just had a similar experience; the 0800 number lists an alternative 0870 number after two tries, but the 01506 number did the trick, spoke to a very nice Scottish lady who logged my request for an engineer without a problem.

Keep up the good work; will always use this site before calling a non-geographical number again.

Just got through tonight on the 01506 831781 number listed on the search page. I did not encounter any of the previously mentioned "we cannot take your call from your location" messages, but that might be because I rang from my mobile (to check the no.) & then went in for the main call from Skype on my PC.
Perhaps ringing THEM from a non-geographical number subverts their scurrilous attempts to earn money from customers who are usually ringing to fix a fault in a service that they are already paying for...  

0800 0560939 - Sky Card, call them and they transfer you to customer service

Hi All

Just in case it has not been mentioned on this thread, if you have an O2 mobile contract phone (maybe PAYG as well) calls to 0870 and 0845 number are included as part of your "free" calls allowance. I find this comes in very handy.

Anti-0870 wrote on Dec 11^th, 2006 at 3:28pm:

As sheargraphix said, the 0800 number in database does not work anymore But I have just been trying different number combinations and have found one that works. ;D I won't publish it on here or post it on the database, as sky can look it up and will no doubt stop it working. I would ask you to pm me for the number but I don't think I have enough posts to use it. So maybe best that I give the number to a moderator and you will need to pm them for the number? and we don't want sky to find the number out. ;) Could a mod please let me know how best to contact them with this number, thank you.

Click on my username and you can e-mail it to me via the page that come up.

I'll pass it on by PM to the mods for you

Hi, I have sent you an email with the number, you should receive it soon.

If you have not receive the email, please tell me.

Thanks

Anti-0870 wrote on Dec 12^th, 2006 at 6:28pm:

Hi, I have sent you an email with the number, you should receive it soon. If you have not receive the email, please tell me. Thanks

Received (twice) thanks.

Forwarded by PM to bbb_uk and Dave and DaveM

Heinz wrote on Dec 12^th, 2006 at 7:37pm:

Forwarded by PM to bbb_uk and Dave and DaveM

Received with thanks.

I've PM'd allibg5 and swood75729.

Anti-0870 wrote on Dec 11^th, 2006 at 3:28pm:

As sheargraphix said, the 0800 number in database does not work anymore But I have just been trying different number combinations and have found one that works. ;D I won't publish it on here or post it on the database, as sky can look it up and will no doubt stop it working. I would ask you to pm me for the number but I don't think I have enough posts to use it. So maybe best that I give the number to a moderator and you will need to pm them for the number? and we don't want sky to find the number out. ;) Could a mod please let me know how best to contact them with this number, thank you.

Hi Anti-0870

I sent you a PM regarding the above, offering to pass on the number to those who genuinely require it, however I see from the posts above the the mod's have already done this for you. Thanks guys.

Please could someone also PM me with the new 0800 number for Sky, thank you.

Heinz

Thanks for the PM with the number. I guess we will need to ensure that it is not published on here or revealed to any Sky Personnel posing as a Sky Customer. Otherwise we will be back to square one again.

Pete

Hi peterlittleton, as I was saying above, I can not send pm's to anyone as yet because I have not enough posts, sorry.

Just to reiterate, I ask all members not to post the number on this forum or on the database, as sky will just stop it working. It is best to just use the pm system and would be up to the mods who receives the number.

Lets just hope sky don't find out what the number is.

Oh, and don't forget to use 141 before you dial, to withhold your number.

Anti-0870

That is a good point about using 141 before you dial. I realised that you cannot send PM's yet, however you can receive them. Hopefully you got my PM to you OK and in it you have my e-mail address if you ever need to contact me.

Pete

any chance someone could pm me the $ky tel number please

....k

I am new to this site but fully support the concept. I signed up for Sky broadband and have spent many many hours on the phone to try and get their server to give me an IP address. If it wasn't for this site I would be bankrupt by now.
I am still havining to contact the mythical to3 dept at sky broadband only accaessed through sky technical I have read all the threads and have now joined the community can someone send me the new number.
I have emailed my disgust to Sky but in the main they seem to ignore ALL emails on whatever topic and just try limiting a complaint to 128 characters!!!!

Could someone PM me with the secret 0800 number?

Merry Christmas and a Happy New Year to everyone!  :)

4PetesSake wrote on Dec 12^th, 2006 at 11:09pm:

I guess we will need to ensure that it is not published on here or revealed to any Sky Personnel posing as a Sky Customer. Otherwise we will be back to square one again.

Agreed.  I note that there are already 3 requests above from first time posters (I'll leave the decision whether to respond with bbb_uk).

agree with the secrecy of it,but i dare say that $ky will figure it out in the end anyway!
i just hate calling them anyway,even if its free!
they just triple charged me on an install last month,took 3 weeks to get the £100 they owed me,now to top it off they just took an extra direct debit sub today,with no doubt another 1 to follow next week!
need that just before xmas!

Hi. just joined to day, been reading posts on the sky freephone number, i tried to contact sky today, on the the freephone number i have used in the past, which always worked, for some reason it as stopped! so had to dial the 0870 premium rate number, i was on at least 30 mins. i was hoping some one could give me the new number thats going about, would be much appreciated. having lots of problems with my sky dish. cheers

Does no-one on here have an inclusive package where calls to 01/02 geographical numbers are 'free'? Does the 01 number that is in the database and that I have posted on here no longer work? If you have an inclusive package it does not make any difference to you whether you call a 01/02 number or 0800/0808 as they're both non-chargeable to you.

Heinz wrote on Dec 13^th, 2006 at 1:44pm:

4PetesSake wrote on Dec 12th, 2006 at 11:09pm: I guess we will need to ensure that it is not published on here or revealed to any Sky Personnel posing as a Sky Customer. Otherwise we will be back to square one again. Agreed.  I note that there are already 3 requests above from first time posters (I'll leave the decision whether to respond with bbb_uk).

Yes I too think that it is better for the Mods to make the decision. If they give it out to all newbies and it is quickly shut down then it is clear that Sky will stop at noting to infiltrate this site. Sorry to you genuine newbies but I am sure that you will be able to understand the current dilemma the Mods have in revealing this number to lots of new members.

As an alternative, have you tried the Geo number given on the main site, if you fail to get through on the number ending 82, just alter the last 2 digits until you succeed. It won't take you long. When you have succeeded, please, please, do not post the Geo number on here.

I've just registered today, as I need the Sky number to change my payment details.

I think it's unfair to perhaps deny a newbie the 0800 number simply because of a low post count.  I understand the reasoning behind it but it still is unfair.

IMO, a fairer way is to perhaps have a ratio system.  I have contributed a geographical number in the past, which can be verified via the IP logs, so despite having a low post count, I should qualify for the secret number.  ;) ;D

I have read the comments since my initial plea for the sky freephone number.

Whilst I can agree with some of the sentiments is not the purpose of this site to cause the greatest annoyance to the individual companies by denying them revenue from the 0870 numbers. If this is the case then surely publishing the number causes the company the greatest amount of damge. Whereas keep the number secret has no impact on the company and achieves there aim of collecting revenue from the unsuspecting public.

Yes they may cut the number as before but a new one is always found in the end.

What is this siyte for but to hit the companies where it hurts in the bank balance.

Interesting!

I've just phoned Sky on the 01 number, during which I had to be transferred to Technical support but was told there was a very long wait for this and was given an 0870 number to call when less busy. I then asked for an 01 number as it would be a very expensive call and she quoted this website to get it! So Sky definitely keep tabs on this place as previously mentioned.

hello    I have just spent 43 minutes on the phone trying to get through to sky customer services and finally got through then was disconnected :(   please does any one have the 0800 number

I would like to re-iterate Dave's comment above:-


Quote:

Does no-one on here have an inclusive package where calls to 01/02 geographical numbers are 'free'? Does the 01 number that is in the database and that I have posted on here no longer work? If you have an inclusive package it does not make any difference to you whether you call a 01/02 number or 0800/0808 as they're both non-chargeable to you

By ringing Sky on the 01/02 geographical number (providing you have 'free' mins) instead of the freephone then Sky are unaware of this.  However, ringing on a freephone, Sky would be aware simply because these numbers carry 'stats' and Sky will notice from the 'stats' the increase in calls to their freephone number and will stop it and maybe issue another one.  This really doesn't cost Sky much at all to do this so it's not really hurting them.

Mad as it seems, ringing on an 01/02 number means not only loss of revenue but also Sky are not aware of the extra increase in traffic to the number so they don't know (unless they get it from this site) but even if they do realise people are ringing on an 01/02 number, it actually costs Sky more money to stop/block a geographical number (and possibly nearby number ranges) and then having the added costs of getting new lines in from BT to replace those that they've cut off.  This will cost Sky more money than ringing on an freephone number which, as stated earlier, probably costs Sky nothing to get a new freephone number.

Also, for those fed up of ringing Sky (or any other company for that matter) using these numbers then why not email them using, as a draft, the letter here.  The more people that complain then it increases the chances that they will resort to using lower costing numbers instead.

trentham wrote on Sep 28^th, 2006 at 4:05pm:

01506 831 780 is still working though, and was answered straight away (in India) after the menu.  I'm quite happy to contribute my 3p to 1899 for this service!  :-/

What's this 1899 service?  Not heard of it before can someone explain it to me or direct me to a thread that can.

Thanks

nads wrote on Dec 14^th, 2006 at 6:17pm:

What's this 1899 service?  Not heard of it before can someone explain it to me or direct me to a thread that can.

For those paying BT linerental then see this thread.  However, its now 4p per call (not min) to a geographical (01/02) number now, not 3p per call and also Call18185 are generally the cheapest.  With a BT landline you can also get free evening & weekend calls with no monthly fee - just see my link.

However, those with a cable landline then you can't get calls as cheap as you can when using a BT landline but you can get a little bit cheap calls by visiting this thread.

Thanks - I'm even more confused now!  I get my line rental from BT (Option 1) but use talk talk for my calls unless I bypass them to BT by prefixing the number I'm dialling with 1280 - so instead of prefixing with 1280 I'd prefix it with 18185/1889 instead - is that correct?  If so, who do i pay for these calls?

By the way, called sky's geographical no to do an upgrade tonight and was told that I had to dial the 0870 on the letter I was sent as they couldn't deal with it or pass me through as they only dealt with cancellations!

A big thank you to the two forum members who supplied me with the number.

I have a TiVo pvr and to call Tivo customer services I have to call 08702 41 84 86, which is run by sky.

I wonder if the 0800 number can get me through to Tivo CS.

Firstly many thanks to the two forum members for contacting me.

I am begining to hate Sky and its underhand dealings with a passion. I emailed them to ask for the cheapest way to upgrade to Sky HD, having been a customer for many years, I had hoped that they might actually help. No a stock reply £299 £60 fitting (to take a wire out of the sky+ box and put it in the HD box) and £10 per month.
They completely failed to mention the half price HD box offer if installed before the 24th Dec. So I emailed them to complain about this 0870 numbers lack of proffessionalism etc.
This morning THEY PHONED ME and stated that the didn't tell me about this offer 'Because it had nothing to do with Sky'
I tried to explain she may be wrong but was obviously talking to a limited poorly programmed machine.

Sorry I just had to tell someone. Sky is one of the most objectionable compamies that I have ever dealt with. Not because they are rude but if the matter falls outside the script they just keep repeating the same insane rubbish.
I wouldn't even mind usind the 0870 if the answered it directly and dealt with the issue efficiently sadly none of these words apply to this company MY OPINION after months of frustrating calls.
Inconclusion the geographical number often leads to India entertaining if you have time to waste but rarely helps if you want a reply from a real Sky person, if they really exist!
I

nads wrote on Dec 14^th, 2006 at 11:25pm:

Thanks - I'm even more confused now!  I get my line rental from BT (Option 1) but use talk talk for my calls unless I bypass them to BT by prefixing the number I'm dialling with 1280 - so instead of prefixing with 1280 I'd prefix it with 18185/1889 instead - is that correct?  If so, who do i pay for these calls?

That is correct - and 1899 and/or 18185 bill you by e-mail every month or every couple of months (online billing only) - you have to provide details for continuous credit card payments (not recommended) or Direct Debit (recommended) when you sign up online.

Hi. just like say thank you to the forum member who pm me the sky phone number. was much appreciated. Cheers.

Thanks for everyone's help - any chance someone could PM me the 0800 number please so I have it for future reference.

bbb_uk wrote on Dec 12^th, 2006 at 8:04pm:

Heinz wrote on Dec 12th, 2006 at 7:37pm: Forwarded by PM to bbb_uk and Dave and DaveM Received with thanks. I've PM'd allibg5 and swood75729.

Many thanks much appreciated

Someone has posted the following message:

The 01506 831782 number that you are listing is for the installation dept.

Has anyone else found this out and do they take customer service enquiries? Anyone found any other nearby numbers that work, and which department they go through to?

I would just like to say thanks to the forum member (you know who you are) for sending me the 0800 number. I managed to cancel my Sky subscription  :)

Dave wrote on Dec 16^th, 2006 at 8:56pm:

Someone has posted the following message: The 01506 831782 number that you are listing is for the installation dept. Has anyone else found this out and do they take customer service enquiries? Anyone found any other nearby numbers that work, and which department they go through to?

That's the number I tried and was told it was cancellations and they couldn't pass me through to another department and had to dial the 0870 number.

Thanks to the member who PM'd me the freephone number  ;)

nads wrote on Dec 17^th, 2006 at 9:41pm:

That's the number I tried and was told it was cancellations and they couldn't pass me through to another department and had to dial the 0870 number.

The number originally posted was 01506 831780 (see this post). Since then, that number and 01506 831781 have been discontinued. Hence the number listed is 782 as it appeared to work. You can try other nearby numbers as these will go through to Sky's office. Similarly, it appears 01506 484xxx numbers are Sky numbers aswell.

For all the newbies out there who don't qualify for the secure 0800 just got off the phone to sky refer to post on page 10 O.K.!! ;)

I'm trying to find an alternative to 08700 248 902 for Sky Digital - this is a department dealing with offers such as the current student offer at www.sky.com/students though nobody in the customer service centre knows anything about this offer  ::)  

It would be great if anyone could help find this - I've tried the obvious 192.com and BT phone book and been through to what I think is Sky's switchboard, but nobody knows about this department.  Could be a case for Mulder and Scully...  ;D

:-[ *EDIT - I'M BEING THICK AND ONLY SAW P1 BEFORE ADDING THE ABOVE MESSAGE*  :-[

Does 0800 0512595 work now as it answers with a menu?

I tried the 0800 0512595 this morning and it works fine, full menu and spoke to technical AGAIN.
Maybe they have a limited access to numbers and circulate their ability to connect to try and confuse us?

Dave wrote on Dec 16^th, 2006 at 8:56pm:

Someone has posted the following message: The 01506 831782 number that you are listing is for the installation dept. Has anyone else found this out and do they take customer service enquiries? Anyone found any other nearby numbers that work, and which department they go through to?

Hi, first post so be gentle, just called the above number and got straight through to customer services after one ring.  No menus just asked to enter my home phone number.  I think, and it's a guess based on the ansafone message, that installations is 01506 831785.

Dave wrote on Dec 16^th, 2006 at 8:56pm:

Someone has posted the following message: The 01506 831782 number that you are listing is for the installation dept. Has anyone else found this out and do they take customer service enquiries? Anyone found any other nearby numbers that work, and which department they go through to?

Yes. I called this number on the 30th dec. they put me thriugh to customer services and I was able to change my package with out problem.

Dave wrote on Dec 16^th, 2006 at 8:56pm:

Someone has posted the following message: The 01506 831782 number that you are listing is for the installation dept. Has anyone else found this out and do they take customer service enquiries?

Just tried this number and it worked Ok - answered within 3 rings, requesting I put in my home tel. number including STD code...
I typed 0870 7??? ????  On asking what was the TOP package they were very helpfull and started to pass me to CS - as stated before they are installation Dept.

PhilH wrote on Mar 17^th, 2005 at 9:48am:

Thanks James This number does not work. You just get a continuous beep. Is that the number you used ? If so when ? SKY seem to have eliminated all the other numbers posted so maybe they have killed this one too. If they go to such great lengths to force people to use their 0870 numbers it makes you wonder just how much money they make from these. Also, how much business they lose by alienating people such as ourselves. I have just E-Mailed them to say that. if I am unable to communicate effectively with my  TV Provider, they may as well cancel my subscription altogether. I am awaiting their reply. Phil

One number I have used and it is customer services I think, they will put you through to anyone. 01506 831782 BUT DON'T PUT IN YOUR NUMBER WHEN ASKED, if you do you are stuffed. Just let it repeat twice then it seems to put you straight through

I tried the 0800 0512595 today it works fine, full menu and I did get to speak to customer services, I did have to wait an estimated 6 minutes, but doesn't matter it was a freephone number

I have also tried 0800 0512595 at 21.45 and got straight through to customer services. Didn't even have to wait for correct extension to be answered ! :)

I also just dialled the 0800 number, successfully. However, when following the menu selections for customer services the first time I was told this service was unavailable.  So I tried a different selection (I chose `cancellations' I think) and it worked fine.  But now while writing this, I tried the customer services choice again and it worked fine too, so I don't know what happened the first time!

Hey thanks Dave - this one works fine - great find (how did you find it out of interest?) :D  

Smasher  ;)

Smasher wrote on Jan 3^rd, 2007 at 2:42pm:

Hey thanks Dave - this one works fine - great find (how did you find it out of interest?) :D

It was posted a while ago on this thread.  ::)

Read back and you will see.  ;)

Hello Any chance i could have the 0800 number, i live in Spain and i can get free 0800 call on skype otherwise it will cost me a fortune ringing the 08702 number  Thanks For The Help.

seinfeld wrote on Jan 8^th, 2007 at 12:41pm:

Hello Any chance i could have the 0800 number, i live in Spain and i can get free 0800 call on skype otherwise it will cost me a fortune ringing the 08702 number  Thanks For The Help.

See posts 208 and 209 on the the previous page, page 14.

Hi all; just got through to Sky ok through cancellations/turnaround (whatever that means!) meaning to cancel my subscription. Got talked out of it - of course! - but did secure FREE engineer call-out (was initailly offered half-price - £30!! - and declined). I'll cancel my subsciption later, once it's working properly; then I'll at least be able to watch the freeview channels - which currently don't work if it's raining (which is most of the time at the moment)!! The customer "advisor" would only give me 0870 numbers, incidentally: she told me there were none when I asked her for an alternative to an 0870 number - which was pretty amusing given that I had got through to her on the 0800 number in the first place!!! :D

Trying 0800 015 2595 but it rings 3-times before the BT message advises me "The other person has hung up".

I've tried it continually for the last 30 mins and either got a busy tone or this...  :-?

Hi all, just found this site after an 'interesting' experience with Sky customer services. Their offer to give you a credit of £10 by ordering online falls short as the system then wouldn't let me complete the order! A call (via the 08706 number ::)) then gets me referred back to Sky customer servives on their other pricey number.

Looks like they're trying to claw their money back, so it's not such a good offer after all......

Can anyone help me with the current freephone number via PM? I appreciate I'm new on the site, but any help gratefully received.

Thanks,

Paul

blowpipe wrote on Jan 20^th, 2007 at 12:50pm:

Hi all, just found this site after an 'interesting' experience with Sky customer services. Their offer to give you a credit of £10 by ordering online falls short as the system then wouldn't let me complete the order! A call (via the 08706 number ::)) then gets me referred back to Sky customer servives on their other pricey number. Looks like they're trying to claw their money back, so it's not such a good offer after all...... Can anyone help me with the current freephone number via PM? I appreciate I'm new on the site, but any help gratefully received. Thanks, Paul

See posts 208 and 209 on the the previous page, page 14.

Since we bought a digibox with viewing card and dish installation from Sky three years ago I have been grappling with them on their 0870 numbers as it does not provide the promised ITV3, Channel 4 and TCM.  It is scandalous that you have to pay on these expensive 0870 numbers for the providers’ service failures.  Sky is really the most awful company to deal with and after holding on their 0870 menus for over 30 minutes at a time as soon as we say we don’t have a contract just the installation they are either unwilling or unable to help.  Having spent over £100 in 0870 phone calls (together with a great deal of stress) I was just about to give up.  Then I found the Freephone number on this brilliant site.  Well done everybody.

I have just used this FREEPHONE number!!!! 08000512595 and it works. I found it after lots of looking on this page http://www.ixat.net/Default.asp?PageID=21&PostID=8406

Hope this helps. Please let us know

;) this number works great

blowpipe wrote on Jan 20^th, 2007 at 12:50pm:

Hi all, just found this site after an 'interesting' experience with Sky customer services. Their offer to give you a credit of £10 by ordering online falls short as the system then wouldn't let me complete the order! A call (via the 08706 number ::)) then gets me referred back to Sky customer servives on their other pricey number. Looks like they're trying to claw their money back, so it's not such a good offer after all...... Can anyone help me with the current freephone number via PM? I appreciate I'm new on the site, but any help gratefully received. Thanks, Paul

Cruz,

Many thanks for your PM. Just used the number today as the brand new handset for Sky+ packed up. Straight thruogh to customer services who were actually very helpful.

Cheers again,

Paul

Stumbled on 01506 831867 which may be of use.

I tried the 0800 0512595 number but I got a message saying "one of our departments has tried to contact you, you need take no further action" or words to that effect and then I was cut off. Anyone else had this?

I have been using this number for over 6 months now and never fail to get through.  Try puting the ever faithful 141 in front of the number before dialing.  Used it last week to get my Sky+ box fixed for free, they tried the £65 callout but the threat of cancellation soon removed that. ;D Any way like i say try the number with 141 in front and good luck  ;)

I have just called Sky and spoken to CS for about 15 minutes using the 0800 0512595 number. It seems to be working fine now. I have skytalk and just dialed the number direct without using 141  ;D £1.20 Saved.

First and foremost many thanks to this site guys great job

Reading all of this thread i ve figured out something. Going by my assumption that the 0800 number doesnt change whether its on or off i believe its to do with caller volumes which also is also in cohesion with people stating if its on or off. When its posted its on obviously many people get wind of this and make the calls = larger volumes, when its off less calls, someone tries it randomly (its then back on etc etc). Try it in off peak times.
Just a theory
As for getting freebies from sky by threatening to leave, i do believe (for those that dont know) this is apparent for many companies offering a service in exchange for money (t-mobile used to be one for example but are becoming more stringent) i do hope this helps

Hi

Just tried it and it worked fine.

I tried it again last night and got through Ok, must have something to do with volume of calls. Didn't solve my problem (broadband activated but router not yet received) but that's another story - at least I saved 23 minutes worth of an 0870 call!

Hi,

I had recently moved, and was trying to call Sky to arrange for an engineer to come and install a new satellite dish. I had tried calling the 0870 number at first, but I had been tranferred from one department to the next without getting anything done (and wasting £3+ on hold).

Then I tried calling the 08000512595 I had found on this site, and was put on hold for 48 MIN without getting anything done either. The customer service guy had tried to help but as it was not a direct line to the 'Moving House' -related department, the best he could was to put me in the queue...

So, I am begging for someone, if you have any way I can get to the relevant department, please help me...

macdawn wrote on Mar 7^th, 2007 at 7:45pm:

So, I am begging for someone, if you have any way I can get to the relevant department, please help me...

Have you tried the 01506 geographical number?

I have tried to call the geographical number too. I am thinking perhaps I had tried calling in at the 'peak hour' periods?

I intend to try calling again tomorrow at some ungodly hour, and hopefully I can get to some living person to help me with my problem. But all the directing, press '1' for this, '2' for that... is kinda confusing, not to mention waste of time.

One thing is for sure, I am sure glad I am not using the 0870 number.  ;D

macdawn wrote on Mar 7^th, 2007 at 8:30pm:

I have tried to call the geographical number too. I am thinking perhaps I had tried calling in at the 'peak hour' periods?

Try calling other nearby 01506 numbers as this number was found because the original one was discontinued. They will all go to the Sky office, although they may be departments that can't help you and/or employees' direct numbers.

As off 9 pm to night have phoned and talked to a lady at sky on ----------
0800 0512595    still working ok   ;)

i called them today (sunday) and it works well, i was calling regarding broadband but they guy asked me to call a  0870 number and i told him my phone allow me to call 0870 (tip from this site) and he put me through.
thnks  guys

0800 number working fine for me midday 12th March 2007

The freefone number worked fine yesterday (14/3/07), but today (15th) when I said I was calling about broadband it put me through to a recording saying that the requested option was not available on the number I had dialed. It refered me to the 0870 number.  I dialed the geographic number and that still worked.

I have just spoken to the Complaints Dept and have been told that if you send them a copy of  your phone bill will the calls to them hightlighted and a covering letter they will refund the cost of the calls.

You need to send a copy to:

Sky Subscriber Services
4 McIntosh Road
Kirktown Campus
Livingston
West Lothian
EH54 7BW

today(21/03) i called sky using 0800 number for broadband support and it goes to recorded message asking to call 0870 number
but the GN working well  ;D, i have had to wait nearly an hour to get an answer

Hi

I've used this site for ages and it brilliant, saved me loads of dosh.  Just registered as I'm pissed off with 0870 numbers and it seems Sky are trying to change their number so they can make EVEN MORE MONEY.  Would change to Virgin but they don't have that in my area.  I have literally just rang Sky on 01506 831 782, ignored the request to enter my tel. no. and got straight through to customer services.  I was able to change my package no problem!

I currently get some Sky movie channels for free (It's called G1 & G2 package).  They have since scrapped this package (or so they say but I'm still on it and I'm able to change which one I receive).  G1 is even numbered movie channels and G2 is odd numbered movie (or the other way round).  These packages were created to give people something for free, FREE FROM SKY I HEAR YOU SAY - YOU BETTER BELIEVE IT!  Allow me to explain.  Say if you had the top package and called up to cancel the lot and just have the basic channels, Sky would lose over £30 - £40.  They will then offer you some free movie channels if you keep your sports package.  So they wouldn't lose as much £££'s.  So I currently get all channels + all sports channels, and I get 5 FREE movie channels  ;D RESULT!

SO, if you're on a top package threaten to cancel everything to just go on basic and see what they offer you or if you're in an area for Virgin, threaten to go to them and see what they offer you.  Remember they don't want to lose customers!!! GOOD LUCK  8-)

I have just checked on Skys website their current package deals, and for all channels + sky sports channels it is £37/pm.  I have been paying £40.50/pm - so they have been charging me for the so called 'free' movie channels they said I could have.  I've just called up and they've credited me for this month but I have to put into writing to get back the money they've taken thus far.  It seems someone in their customer services dept. was telling porkies in order to get commission... robbin gits, I don't even watch the crap movie channels!!!!

I am fed up with Sky, because they use these numbers and we have to foot the bill, and I sympathise with you, Try the landline numbers, I loathe any company who uses these numbers and thefore WILL NOT DO BUSINESS WITH COMPANIES IF THERE IS NO LANDLINE NUMBER. IT IS TIME THE UK STAND UP TO THESE IDIOTIC COMPANIES WHO ARE RIPPING THE PUBLIC OFF AND GIVE PATHETIC CUSTOMER SERVICE.

Well I got it sorted without writing to their Customer Services Dept.  I had to threaten to cancel my entire subscription, why do they only 'help' you when you when you threaten this???  I said I will cancel the whole lot and throw the bloody box out of the window!! They soon listened  :-X  I finally spoke to someone who had heard of the G1 & G2 package, he said I was notified in July last year that I would no longer get Movies for free and that my price would be xyz.  But little did he know I keep all correspondence and was able to refer back to this letter, and it did not say that Movies would no longer be free to me, it just said that the price for my package would be going up.  So I got my refund... in the end, plus they never got anymore money out of me, coz I never dialled their 0870 number  ;D

Have spent a couple of days lurking on this forum before trying a geographical number this evening.

01506 831 781 worked o.k.  I just ignored the prompts and after two rounds of them I was connected.  :D

Only trouble is I got cut off after 11 minutes  :( and so, with trepidation, I tried it again.  I got through again but couldn't get through to the nice lass who had been dealing with me so had to start again with my problem.  This took 18 minutes but I didn't get cut off.

ive just got through on 01506 831 782 but am being charged the 0870 rate according to my first phone bill

I have been trying to contact Sky AGAIN today and have found that none of the freephone OR geogra[hical numbers are working - including the Disnry Channel option.  On all the lines I get the message either - sorry this service is no longer available or this service can  not be accessed from the number you are calling from (even when I put 141 before the number)  I don't know about anyone else, but I am getting sick and tired of Sky making money off their customers when their service goes wrong!

minniemax wrote on Apr 11^th, 2007 at 2:53pm:

I have been trying to contact Sky AGAIN today and have found that none of the freephone OR geogra[hical numbers are working - including the Disnry Channel option.  On all the lines I get the message either - sorry this service is no longer available or this service can  not be accessed from the number you are calling from (even when I put 141 before the number)  I don't know about anyone else, but I am getting sick and tired of Sky making money off their customers when their service goes wrong!

Try adding two to the number you first thought of (works for me).

I seem to have tried everything else - I'll give that a go.  ;)

minniemax wrote on Apr 11^th, 2007 at 3:38pm:

I seem to have tried everything else - I'll give that a go.  ;)

Check your e-mail.

I've been trying to call sky because they owe me money but it seems all the geographical numbers are no longer working, has anyone got a different number i can try please?

Cheeka wrote on Apr 11^th, 2007 at 4:34pm:

I've been trying to call sky because they owe me money but it seems all the geographical numbers are no longer working, has anyone got a different number i can try please?

Check your PMs.

Cruz (or anyone else!) - any chance you could PM me with the latest contact method also. Sky are REALLY  >:( annoying. thanks.

can someone pm as well because they owe me money and have mucked about with my packages

I did eventually get through yesterday (Wednesday) on 01506 831 781 but was on hold for a while.  Can't say that it'll be working today though - they seem to cancel numbers once people have managed to get through on them!!  Good luck with this number  

got through to 01506 831781 10 minutes ago (thursday) so its still working. and it only took 2 minutes to get through

Still works as of today, Fri. Through in 2 mins without the annoying 10 level button pressing tree.
Better than 10 mins on hold before giving up on the 0870 no yesterday.

Also got through on this number this morning - thanks.   :)

Cheers,

Martin.

greg1 wrote on Apr 13^th, 2007 at 9:08am:

got through to 01506 831781 10 minutes ago (thursday) so its still working. and it only took 2 minutes to get through

I just used this number (2.45pm, Tuesday 17 April) and got through to an adviser in about three minutes, so it still works and saved me a fortune as I knew it would be a long call. I also used 18185 to dial out, so this 30 minute call cost me just 5p! MLS

mls wrote on Apr 17^th, 2007 at 3:24pm:

greg1 wrote on Apr 13th, 2007 at 9:08am: got through to 01506 831781 10 minutes ago (thursday) so its still working. and it only took 2 minutes to get through I just used this number (2.45pm, Tuesday 17 April)

^^^Same here @ 9.20pm

Almost fainted when the previous number stop working.  Great site!!

Sky Digital's customer services no. 0870 2404040 has a geographical alternative: 01506 831782 - this latter number has now been barred with the message " this service is no longer available " and then directs back to the 0870 number !

vranjit wrote on Apr 18^th, 2007 at 10:30am:

Sky Digital's customer services no. 0870 2404040 has a geographical alternative: 01506 831782 - this latter number has now been barred with the message " this service is no longer available " and then directs back to the 0870 number !

Try other numbers in the sequence and see what you get: 01506 831783, 4, 5 and the other way: 831779, 78, 77 etc

Thanks Dave, 01506 831783 worked like a charm to customer services. I think the problem is that people may be looking up geographical alternatives on this site, calling them and then boasting that they are not using the 0870 number. The company then becomes aware of the bypass and changes it's numbers. So everyone, please keep them in the dark.

vranjit wrote on Apr 18^th, 2007 at 2:55pm:

Thanks Dave, 01506 831783 worked like a charm to customer services. I think the problem is that people may be looking up geographical alternatives on this site, calling them and then boasting that they are not using the 0870 number. The company then becomes aware of the bypass and changes it's numbers. So everyone, please keep them in the dark.

You need to be a bit sneaky though as I was asked how I got hold of the number i used the last time I called Sky - I said a friend had given it to me!!

There is no need to be sneaky 'minniemax', if they ask you just say 'i am not telling you' and let them stew in their own juices.

I have been using 0800 051 2593 to phone sky but this has now been stopped. Does anyone have a new free number as this has happened before?

Restless2100 wrote on Apr 19^th, 2007 at 12:14pm:

I have been using 0800 051 2593 to phone sky but this has now been stopped. Does anyone have a new free number as this has happened before?

Nearby 0800 numbers seem to also be Sky. Some are as 2593 and don't work. Try changing the last digit to 7, it asks for your home phone number.

This only takes you through to sky broadband, any other numbers?

Restless2100 wrote on Apr 19^th, 2007 at 12:48pm:

This only takes you through to sky broadband, any other numbers?

Like I say, other nearby numbers are also Sky. Try calling them and see whether you get through to CS.

Tried changing the last digit to all numbers from 0 to 9 nothing works they have all been blocked.

Restless2100 wrote on Apr 19^th, 2007 at 12:59pm:

Tried changing the last digit to all numbers from 0 to 9 nothing works they have all been blocked.

Going downwards, 2589, 88, 87 etc and up 2600, 01, 02 etc are Norwich Union numbers.

I've just called 08000512590 and it starts of with some music and Sky propaganda. Then you are put on what appears to be hold because the lady apologises for keeping you waiting.  :-/

Hi
Just used his number - 01506 831783. Worked a treat. Got straight through no problems.

None of the numbers on the site for sky work, re geographical or 0800.

got talking to a sky guy and I was complaining to him about how it cost so much to call sky so that nice gentleman gave this number and you get straight through here it is


0800 234 6019

So do i get a blue peter badge or what
cheers
Andy

Cheers Andy,just used that no and got straight through to cust servs.

Thanks again  :)

Thanks Andy, this one certainly worked for me.
Got through in less than a minute, for a Saturday call this is fantastic.
:)

Kind Regards

Roy

cradleoffilth wrote on Apr 20^th, 2007 at 7:49pm:

0800 234 6019

Thanks Andy, this worked for me too. And the woman I spoke to was lovely - very friendly and very helpful - which was a bonus! MLS

Thanks Andy


cradleoffilth wrote on Apr 20^th, 2007 at 7:49pm:

got talking to a sky guy and I was complaining to him about how it cost so much to call sky so that nice gentleman gave this number and you get straight through here it is 0800 234 6019 So do i get a blue peter badge or what cheers Andy

Hmm Bizarre, just tried the new 0800 number and after explaining my problem (HD box gone screwy, goes into standby every night and doesn't return, forcing a reboot if anyone is interested :)) was advised that I shouldn't be using this number and to call 08702 404040 (which as far as I know is their customer service number?)

A couple of things come to mind, how did they know I was not ringing the 404040 number? and also they knew my contact details etc before I gave them, I had to verify them, possibly due to caller ID? (this asks another question, the normal 404040 doesn't have this facility so do they use this to check who is calling and hence why they block the numbers eventually?)

BeLGaRaTh wrote on Apr 25^th, 2007 at 10:56pm:

Hmm Bizarre, just tried the new 0800 number and after explaining my problem (HD box gone screwy, goes into standby every night and doesn't return, forcing a reboot if anyone is interested :)) was advised that I shouldn't be using this number and to call 08702 404040 (which as far as I know is their customer service number?) A couple of things come to mind, how did they know I was not ringing the 404040 number? and also they knew my contact details etc before I gave them, I had to verify them, possibly due to caller ID? (this asks another question, the normal 404040 doesn't have this facility so do they use this to check who is calling and hence why they block the numbers eventually?)

You used the wrong number.

The number is 141 0800 234 6019

Just rang the 0800 number, sorry did not read about 141 till after. your telephone number must bring up your account details, as I did not mention this once, and was not asked to verify ::)the very nice lady had to speak to customer service to answer my query. which has been sorted at no additional cost to me. thank you for that ;D

Just thought I'd post to say thanks to Andy.

Number (0800 234 6019 ) was good for me today. Got through quickly, asked few general questions about package but since person was unsure about a phone related query he transferred me to a Sky Talk person.

Regards
Lesley :)

This number now appears to have been blocked.  Do they read this thread?

Can anyone email me with a successful number?

dom


lesleyn wrote on May 6^th, 2007 at 4:52pm:

Just thought I'd post to say thanks to Andy. Number (0800 234 6019 ) was good for me today. Got through quickly, asked few general questions about package but since person was unsure about a phone related query he transferred me to a Sky Talk person. Regards Lesley :)

Just tried the 141 0800 2346019 for the second time this week. 1st time v.successful and today there is an automated message giving the 0870 number to call! Have they decided to close this door?

Yes, they close them pretty quickly!  It must be that they keep a watch on this site, I guess...


edenc wrote on May 9^th, 2007 at 9:46am:

Just tried the 141 0800 2346019 for the second time this week. 1st time v.successful and today there is an automated message giving the 0870 number to call! Have they decided to close this door?

Have just called Sky on 01506 831783 got through before the first ring had even finished.   ;DWas not told incorrect number or anything and he was not able to see who I was.

Number to call Sky at present as above  01506 831783

I phoned the 0800 number and ignored the request for my phone number. Eventually, it dialled another number and put me through to customer services who after verifying me put me through to customer services.

I have read that some people have success using 0800 028 7855 for Sky Broadband technical support

I got through on 0800 028 7855 and was redirected to customers sevices.

Hi,

Are there any new numbers to call sky Brandband as all previous numbers are dead!!!

Thanks :)

Hi
Tried 01506 831783. got through first time, offer on at the moment sky plus for £49 installed.
Kev ;)

I have to reschedule a Sky installation, the number I was given to use was 08705 95 95 95.  Funny thing was, upon asking how much this call would cost, the reply came back that it was free from our landline, but from a mobile depended on the operator!  Can this be true? A 0870 number being free??  Or is the guy having me on?

dewdrop wrote on Jun 18^th, 2007 at 4:12pm:

I have to reschedule a Sky installation, the number I was given to use was 08705 95 95 95.  Funny thing was, upon asking how much this call would cost, the reply came back that it was free from our landline, but from a mobile depended on the operator!  Can this be true? A 0870 number being free??  Or is the guy having me on?

It wasn't a free call.  They lied.

From a BT landline it costs 3p connection and 7p/minute peak to call.

I am just gobsmacked at the blatant lies these people make!  I mean really, it wasn't a mistake - on second questioning, he repeated this statement.  It makes me wonder what kind of a company I will be dealing with.

It *could* be true. For example, the 0870 number for TalkTalk Customer Services is free from a TalkTalk landline, but not free otherwise (subject to normal call rates for 0870 on your provider). This may also be true if you are with the Sky landline calling service with respect to some of their numbers.

jgxenite wrote on Jun 19^th, 2007 at 1:27pm:

It *could* be true. For example, the 0870 number for TalkTalk Customer Services is free from a TalkTalk landline, but not free otherwise (subject to normal call rates for 0870 on your provider). This may also be true if you are with the Sky landline calling service with respect to some of their numbers.

I would like to clarify what jgxenite is saying here.

Call charges for any number are set by whatever call provider (telephone company/provider) you are with. The company you are calling cannot charge (or not charge) their 0870/0845 number at a different rate or make it free.

However, where the company being called is the telephone provider in the case of Talk Talk, for example, they are able to setup their billing system to make their 0870 number free. It would be possible for Sky to do this for people on Sky Talk, although for Sky to even make this statement would mean that the caller would have to be one Sky's own telephone package. I think it's more likely that the caller is being mislead here.

umster wrote on Jun 11^th, 2007 at 9:40pm:

Hi, Are there any new numbers to call sky Brandband as all previous numbers are dead!!! Thanks :)

Use the Sky Customer Services number 01506 831783. Tell them you're enquiring about Broadband and ask to be put through to that department. And they will. I have done it several times since they shut down the other number. I got straight through to tech support.

I just called sky on 01506 831781 and it worked ine for me

I tried 01506 831781 earlier today, it asked for the number I was calling from then went dead - tried again; this time omitted to included my dialling code, instead just typed number followed by four zeros - got straight through!!! ;D

Hi ya all,

I was just browsing through and noticed everyone complaining about the time etc that Sky leaves you on hold apparently awaiting for an adviser???? When i finally got through to Sky the last time i called i asked to be put straight through to a manager and complained to them about the amount it was costing me to keep ringing them, she informed me if i send in a copy of my phone bill to them highlighting the calls that where made to them they will refund it!! So i gave it a go what a few more pence on a envelope and a stamp with my amazement  :-?  :o they refunded all of the calls and knocked a fiver off our bill.   ;D

This is the address you need to write to:  

Correspondence Department,
Sky Subscribers Ltd,
4, Mackintosh Road,
Kirkton Campus,
Livingston,
West Lothian
EH54 7BW

I dialled 01506 831783 to reschedule the installation.  It asks from which number you are dialling from, I typed 020 0000 0000.  Got through fine.  Thanks for this guys!

New to this forum, but have being using the website for ages, it is superb  :) :) I cant stand paying for calls to 0870 and 0845 numbers, so keep it coming, I am also trying to spread the gospel, but I read somewhere that this site is crashing due to the sheer amount of numbers using it  ;) :(

Can somebody please post the most up to date geographical number for Sky, with advice on numbers to put in after connection. The nice Halifax people have just informed me that my credit card used to pay my Sky bill is changing from Visa to Mastercard, with a new account number. This means I need to contact Sky to let them know.

(I have a Talktalk package that allows me to call geographical numbers for free)

maborouk wrote on Jul 14^th, 2007 at 11:24pm:

Can somebody please post the most up to date geographical number for Sky.

I'm afraid that is not always possible. Sky seem to check this site a lot and any geographical numbers we find, sky quickly stop them working. Try the main CS number, that works ok.

The number I found six months ago, no longer works :(

If anyone does find another number,  maybe it's best to PM a mod or a full member the number, this can then be sent as a PM, to people who want it.

This just stops sky finding out the number, for a bit longer anyway ;)

I also dialled 01506 831783.  Entered my correct phone number, including std, and got through to someone in about two minutes - then found I was in wrong department, and was told to try phoning normal 0870 number later -I asked whether she could put me through instead coz I didnt want to pay the 0870 tarriff and she obliged- see, honesty is the best policy!!

I went onto hold and was finally answered after about 35-40 minsminutes, although by the time Id organised installation, the call was 59 mins.  Luckily I use one of those dial before you dial things, so the whole call should cost me five pence!!  Hope that theres no way of transferring the tarriff as well as the call....

Why phone sky just email their customer services (on their site) asking to cancel they will phone you within 24 hrs.

gary

BeautyScrotex wrote on Jul 17^th, 2007 at 3:26pm:

Hope that there's no way of transferring the tariff as well as the call....

No, there isn't - you get charged for the call you dial.

That's an urban myth.

Well today Saturday, 28th July 2007 at about 1.30pm local time, used the number 01506 831781 and was immediately on the system. I put my own phone number in and within about 15 seconds got answered by a human and sorted out my query straight away. So that number works (well at least on Saturday afternoons)

I'd just used the same 01506 831781 number on 30 Jul 07, at about 2pm, and it still worked.
Thanks all again for your contributions.

Hi - I have just dialled 01506831781 and put my correct phone number in and got through almost immediately  :)  so number still working as of 9th August 08.30 ;D

Hi,

The number above still worked as of today 12/08/07, got through to Sky with no problems and no waiting.

worked for me today 14.30 pm

Hi all,
Ive used 01506 831781 many times before and it's worked fine.

I tried it today more than 10 times and after you input your home number "so you are put through to the correct advisor" the line just bombs out.

Anybody got any ideas why this might be? Timewise it was between 4.30pm and 5.15pm so large volume I could understand, has anybody else been trying at this time and got the same problem?

thanks

j1m :-?

I've just found another number by mistake  ;)

01506 831783

Fantastic!! Thank you so much.  I just tried the number above and got through straight away, no having to select options, no entering my number or anything!! The call was answered within a few seconds [smiley=smiley.gif]
[smiley=happy.gif]

I just used  01506 831783 and got through no problem, well only 10 minutes and for Sky thats good! Tried 01506 831781 but after asking for your phone number it just cuts you off, must have got wise to it!

obvious wrote on Mar 14^th, 2006 at 3:25pm:

Anyone got any UK geographic number for Sky where they can put me through to CS? Both 0800's seem to be down and I don't fancy the 353 number as it costs me 15p a minute. Edit : I rang Head Office on 0207 7053000 and they wouldn't put me through to CS so I told them they'd lose a customer and they put me through to complaints (just let it ring and it gets answered quickly) who were able to sort my problem out pretty darn quickly.

thats sky all along mention loosing a customer and they are happy to help but if you just say can you put me through to customer services apparently its impossible and cant be done but yet they can put you through to complaints  strange eh?

Dave wrote on Jul 31^st, 2006 at 3:41pm:

I have updated the information in the database for 0800 5875707. You must enter a number followed by * and then select option 1. Do this 3 times and you will be transferred.

this number does not work asks you to dial 08702 404040 sky have closed yet another loop hole  >:(

seems just as fast as we find them they close them people from sky must keep a watch on this thread and the numbers list then inform there accountants/head office who promptly close the number  :-?

seems to me like we are swimming against the current :-/

j1mster wrote on Aug 16^th, 2007 at 5:30pm:

I've just found another number by mistake  ;) 01506 831783

Cheers for that.  Rang the number, call was answered within seconds.  Gave my account details and transfered to the correct department.  I wanted to change my sky tv package but was told, I can keep the same package and pay a lower fee.  Saving me £8.50 a month.  I accepted.   8-) 8-)

P.S. The call lasted about 4 minutes and it didn't cost me anything  ;D once again, thanx for that number  :) :)

As of 18/08/07 two attempts at the 01506 831781 number failed at the entering number stage, resulting in an unobtainable signal after two valid telephone number entries.  However the new number above works OK - my friend who used it had no problems: straight through to someone who could deal with her query.

Hi Guys,
I have found a number for Sky which is geographical but will not get you through to customer services, however I have just had an interesting chat with the PA to the "Group Director of Communications" by phoning the number listed on the following link. It will not solve your Sky issue but if enough people ring to complain on this number perhaps they will listen and sort their act out! Judging by the number of people who have posted commented about Sky and the 0870 number thing they are very very unpopular. Let's stop these monolithic Corporations with virtual Monopolies from treating their customers with disdain and be as much of a nuisance to them as they are to us
http://www.newscorp.com/management/bskyb.html

Hi all - had to ring sky as remote stopped working with tv.  Got through on the 01506 831783 and got though after a little wait.  All sorted ;D  At least they have not stopped this number yet :exclamation

Ophiicus wrote on Aug 20^th, 2007 at 3:48pm:

As of 18/08/07 two attempts at the 01506 831781 number failed at the entering number stage, resulting in an unobtainable signal after two valid telephone number entries.  However the new number above works OK - my friend who used it had no problems: straight through to someone who could deal with her query.

yeah..I tried that number aswell.. :(

Pentatonic_Pete wrote on Aug 20^th, 2007 at 8:49pm:

Hi Guys, I have found a number for Sky which is geographical but will not get you through to customer services, however I have just had an interesting chat with the PA to the "Group Director of Communications" by phoning the number listed on the following link. It will not solve your Sky issue but if enough people ring to complain on this number perhaps they will listen and sort their act out! Judging by the number of people who have posted commented about Sky and the 0870 number thing they are very very unpopular. Let's stop these monolithic Corporations with virtual Monopolies from treating their customers with disdain and be as much of a nuisance to them as they are to us http://www.newscorp.com/management/bskyb.html

This is a good idea  8-)

Thanks to someone who's entered 01506 421700 into the database for "Sky Digital". It gives a message saying that Sky tried to contact you etc.

Numbers that follow on are all for Sky and answer with various recorded menus. Perhaps someone with some time on their hands might like to try some numbers and, hopefully, match them up to 0870 numbers for inclusion in the database.

Some in the 01506 421xxx sequence are:

Help with Sky Box Office Movies: 706
TiVo: 710
PremPlus: 711

Just to confirm 01506 831783 still working this morning.  It is the Installations dept, based on the messages in the queue I was just in, but they seemed to have no problems transfering me to where I needed to be (Technical, in my case).

This number alone has saved me a lot of money these last couple of weeks... many thanks to the finder!!   (and a big thumbs down to Sky for terrible reliability of their HD boxes.. waiting for second replacement now..)

I used the number 01506 831 781. I got straight through and asked about upgrading to SkyHD. The operator said I had to ring a different number. I said I didn't have one and that this was the only one I had. She said "are you sure?" I lied through my teeth and said I did not get a different number. She transferred me to the right department where it took 35 minutes to set up what I wanted, and hasn't cost me a penny in call charges.

I've just noticed in the latest Sky magazine, the number 08702 436000 is used for the Sky helpline, underneath that, it says a £1 administration charge applies, I expect that'll be added to the Sky subscribers bill. >:(

Where does it say that?
I'm looking at the "contact us" page in the latest SkyMag (September 2007, p73) and can't see any referance to an adminisration charge, or that number..

Have a look at Sky Box Office, Pick of the month, getting spooked.  Look at the left hand column.

p66. got it.  In the boxes about how to order a film.  "Problems?  Call the Sky helpline on 08702 43 60 00. A £1 administration charge applies to phone ordering."

So, it's a charge if you don't want to order by following the on-screen instructions, but would rather speak to a human to order a film, and is not simply a charge for calling them.  It reads to me that if you had a technical problem that prevented you selecting a film on-screen, then they can help you solve it, and you'd not be charged for that.

I presume it's a charge to deter you form ordering films that way, as it obviously doesn't cost them for you to do it yourself via the remote.

(although why anybody bothers with sky box office is beyond me - they gave us two free viewings this month, so I went to make my first SBO purchase in six years, and only found one thing worth watching that we'd not already seen!)

Call 01506 831781 then instead of entering your phone numer in their touch tone system just wait to be connected to an operator. I tried this earlier topday and got through within a minute or so.

Hi pdriver

Thanks for that tip.

Just tried it & got through in less than 5 mins.

Regards

E

All,
used the 01506 831781 number to Sky tonight (05/09), spoke to a lovely lady in Fife within 2 minutes ;)  DO NOT PUT ANY PHONE NUMBERS IN!!!  let it go through the automated recording twice and it will connect you.
Although she did try and tell me my sky box had to be connected to the phone line after the year limit....

Hope this helps.  

Sky overcharged me by about £5 on my TV Package so I rang them to complain and was on the phone for about 15 minutes - in the queue and whilst the lady went off to confirm that what I said was correct. She eventually offered to give me a refund on our next bill of the exact amount of the overcharge.

I then enquired as to whether they would also give some kind of apology payment in view of the fact that ringing them was so expensive on the premium rate 8p a minute number. She said that they did not normally do this unless someone insisted. I pointed out that they had made the error and that if they had not done so I would not have had to phone them. About a minute later she agreed to also credit my account with an additional £5 ex-gratia (Apology) payment. Happy Days.  ;D

I never did tell her whether I had actually used the 0870 number to call them, she clearly made an assumption that I had.  ;)

As a long time user of this website and member of this forum I do not like using 0870 numbers unless I have to. I will leave you to guess which contact number I used!!! :)

Whilst we are on the subject of Sky... does anyone have a number for Sentanta?  My carer's dad has just had his phone bill in and after phoning them they got a shock at how much the calls came to...  he's a pensioner on a limited income so I'd love to help him out...

Thanks in advance

Kuddles wrote on Sep 10^th, 2007 at 6:08pm:

Whilst we are on the subject of Sky... does anyone have a number for Sentanta?

The thread for Setanta is here.

01506831781 - Customer Service
01506831783 - Customer Service
01506831785 - Customer Serivce
01506831786 - Engineer enquiries

I have contact sky via these numbers be firm but polite they all work for me and they alway transfer to the relevant department

I have used the number 831781 today again for the umpteenth thime thanks whoever found it still work string and i always get through within half a minute, although each time I do phone I am always asked is it ok to hold while they check something on my account.....obvious so they can make a little more money out of 0870 number they believe I am calling ;D and being as I am on 24/7 free landline calls to geographical numbers withy BT who am I to say no to keep them happy  ;)

still working on 831781 at 20.35 pm saturday 22 nd september

Quote:

01506831781 - Customer Service 01506831783 - Customer Service 01506831785 - Customer Serivce 01506831786 - Engineer enquiries

Success!  I used the highlighted number above this morning with complete success!

I was transferred to another department but judging by the way the call was handled, with respect, politeness and dignity, I wasn't transferred to the dreaded 0870 one!  You'd have thought I was royalty by the way the calle was taken.... unlike when you use the other expensive number.. so thanks for all your help on that one...I'll be using other 0780 numbers or should I say their alternatives today so I'll let you know how that one goes...

Thanks for this fantastic forum.. best I've been in lately ;)

As mentioned previously, loads of numbers starting 01506 4217xx. 753 answers as "Customer care".

Key

€ Rings unanswered
c The office called is closed. No idea what dep't.
n "To ensure your call is dealt with by the correct customer advisor, please enter your home telephone number..." No clue as to what type of enquiries, just goes straight to this message.
/ Recorded message saying service no longer available (some redirect to 0870)
\ Access to the "this service" is not available from the number you are calling. Redirects to 0870.
~ Direct to call queue giving time estimated to call being answered
> Straight into queue

For numbers beginning 01506 421***:

700 Recorded message from Sky saying someone called and that they will call back if necessary
701 "Pay Per View 1" Sky Digital Channel 481
702 n
703 €
704 \
705 Menu: 1) Sky Broadband/Talk orders 2) Questions relating to switch to Sky
706 Press ** then forwards to 771 (Sky Box Office)
707 Sky Box Office: Movies & Events
708 Sky Card Service Support
709 n
710 "We'll be with you as quick as we can" >
711 Prem Plus Football Hotline
712 Sky Talk Customer Services (also access to Sky TV CS from this no)
713 /
714 n
715 Menu: 1) HD enquiries 2) Other enquiries
716 /
717 n
718 "Customer Magazine Upgrade Hotline" For customers who wish to add new channels to their package
719 The closing date has passed for this offer.
720 n
721 n
722 n
723 /
724 as 710
725 /
726 as 712
727 Starts off saying Channel 4 is available with every TV package Menu: 1) Existing customers 2) Been with Sky previously, want to come back 3) New business
728 /
729 Similar to 727
730 "No Mercy" booking line - Message by John Seaman from WWE
731 >
732 Sky Interactive
733 n
734 ~
735 c
736 \
737 n
738 /
739 Menu: 1) Recently purchased "Sky Starter Pack": Arrange installation 2) Other enquiries
740 n
741 ~
742 >
743 /
744 n
745 /
746 Menu: 1) for Sky customers 2) for Sky engineers/Business partners
747 /
748 /
749 /
750 ~
751 n
752 ~
753 Customer care menu: enquiries for 1) field escalations team 2) Sky Card 3) Sky Subscriber panel 4) Sky Talk 5) Broadband
754 Technical Service Product Support line: 1) Set-top box 2) MAC 3) Broadband
755 /
756 n
757 In Home Services
758 /
759 Starts off saying Channel 4 is available with every TV package, then n
760 Sky HD Recording & Remote problems. Also other technical problems
761 ~
762 n
763 "For terms and conditions go to Channel 480 and press the button..." Ends with a message about order a forthcoming match.
764 Sky Digital - Recent installs, new business and movers
765 /
766 n
767 n
768 as 763
769 ~
770 > mentions Installers - possibly Installer helpline
771 Sky Box Office bookings
772 /
773 WWE purchases
774 /
775 /
776 /
777 /
778 >
779 >
780 /
781 >
782 n
783 >
784 /
785 ~
786 ~
787 c
788 ~
789 \
790 /
791 ~
792 ~
793 ~
794 ~
795 n
796 n
797 Recording about engineer visits
798 n
799 n
800 n
801 Installations Menu: 1) for Retailers 2) for Customers
802 >
803 n
804 /
805 >
806 /
807 n
808 /
809 n
810 n
811 /
812 /
813 Straight to advisor
814 /
815 /
816 /
817 /
818 /
819 /
820 >
821 as 701 ("Pay Per View 1")
822 >
823 /
824 /
825 Menu: 1) New business: Info on services 2) New bus: Orders 3) Existing customers 4) Rejoin Sky
826 Sky Business
827 as 826
828 as 826
829 /
830 as 826
831 as 826
832 Sky Installations and Activation Helpline
833 €
834 /
835 /
836 /
837 €
838 €
839 €
840 /
841 /
842 /
843 /
844 /
845 /
846 /
847 n
848 n
849 /
850 n
851 /
852 /
853 /
854 n
855 /
856 /
857 n
858 /
859 n
860 through to 869 /
870 n
871 /
872 /
873 n
874 \
875 n
876 n
877 n
878 /
879 \
880 n
881 /
882 "Welcome to Sky..." Menu for various dep'ts including business
883 as 882
884 Straight through to operator
885 as 701 ("Pay Per View 1")
886 as 797 (Recording about engineer visits)
887 n
888 /
889 n
890 n
891 n
892 ~
893 n
894 >
895 Sky Anytime on Mobile
896 >
897 n
898 n
899 /

Just been told by sky that they are changing to 0800 numbers possibly by January.  ;D ;D ;D

Ann

thanks for the info... I do hope they mean it although until it happens I won't hold my breath...  somehow I don't think they'll want to lose the revenue from all the 0870 calls.  I realy hope it comes to fruition though. :) :) :)

hi i want to call the sky sales team any ideas which number to use?

Have you looked at my list above? Some numbers on there look promising.

Quote:

Sky 705 Menu: 1) Sky Broadband/Talk orders 2) Questions relating to switch to Sky

I just phoned Sky to find out about the See, Surf and Speak offer using 01506831705 (above) and got through to the department no problems.  I wanted to find out if I could get a better deal on my phone than I have at present with TalkTalk and first of all spoke to a foreign man...  he put me onto a colleague who was Scottish and she was extremely helpful indeed.

She explained that the offer I was looking at was for the basic Sky Digital Package and that as I am on the whole kit and caboodle I'd be best to stay on that one I have at the moment.  I've taken the phone package cos for the same anytime phone calls as TalkTalk it's only £5 which means I'm saving over £20 a month when I give that up!

She was soo helpful and polite and when we finished the call, she told me to "have a nice day"... that's a first for Sky isn't it?

So the geographical numbers work.... it's best  So thanks again... now I'm off to try to get a service call... wish me luck! ;D

Kuddles wrote on Oct 7^th, 2007 at 12:11pm:

Quote: Sky 705 Menu: 1) Sky Broadband/Talk orders 2) Questions relating to switch to Sky I just phoned Sky to find out about the See, Surf and Speak offer using 01506831705 (above) ...

The number should have been 01506 421705. The prefix for those numbers on that list is 01506 421. I've amended the post to make it clearer.

Good one Dave!  Thanx for that!

:) Have just used the ***739 option to get through to 'Pay once watch forever' service sign on.  It was the wrong number, but they transferred me to the right Sales dept.  Many thanks for the info.

Phoned SKY on 01506 831701 this morning. Got straight through and was immediately transferred when I stated the nature of my call (to drop the Movies package).  All dealt with very efficiently and total call time was less than 4 minutes.

Les

Recently I have been using 01506 831781 as an alternative to 08702 404040 for the last few times I have had to call Sky; it has been working fine.

Except this morning: I tried the number on 3 separate occasions and I keep getting cut off after a few rings. I even tried not entering my number when prompted.

Method 1: Dialed 01506 831781, "To help us with your call, enter your number", <entered number>, [ring ring]x2, [click,continuous tone].
Method 2: Dialed 01506 831781, "To help us with your call, enter your number", <waited>, "To help us with your call, enter your number", <waited>, [ring ring]x2, [click,continuous tone].

I started to wonder if Sky were blocking calls from my number when I used the geographical number. To test this theory, I redialed, except this item I prefixed the geographic number with 141... and yes, I got through as I used to on the geo number.

Has anyone else experience similar problems to this?
Do Sky actively persue people who don't use their 0870 numbers?

Evenings and weekends are when my CPS calls package gives me free UK 01/02 calls of up to 90 minutes - so, just now, I used 141 01506 831781 to ring Sky (I needed to pair a viewing card to a new STB).

When the automated system asked, I entered my BT Broadband Talk phone number (which Sky know nothing about and which is not the line connected to my STB) and got through within a minute to a female with an Indian accent in a very noisy call centre (very clear line with no call delay so I am unsure whether she was in Scotland or India).

She asked me for my phone number but I explained I did not give that to BSkyB and offered her my Viewing Card number instead.  She accepted that and checked my details before I was able to make my request.  She advised that the card had been paired to the new STB and would be activated in "2 minutes to 4 hours."

It was activated in 2 minutes.

Hi - I just called the 01506 831781 number and if i typed in my correct phone number i was disconnected but the second time around i miskeyed (quite accidently) and was put straight through   ;).

Def seems like sky are dying to get exisitng customers to use the 0870 number and hope unrecognised numbers are new business.

Anyway, 1 free (inclusive minutes!) 3 minute call and my package is down from £38 per month to £16.  They didn't even try to offer me any incentive to stay at a higher package.  Maybe i just sounded so convinced that was what i wanted to do  :)

I'm on the highest package and when I phoned I was told the new deal is not the full one so it was pointless pursuing that option.  I went onto Sky Talk and managed to cut my call bills down from £25 to £5... but that's only if I use a geographic number... so they offer you FREE calls ANYTIME... but want you to use 0870....  I don't think so... we're cleverer than them aren't we? ;) ;)

I just called Sky through the 01506831781 to try to talk to someone about my Sky Broadband. Although that number was not for Broadband, the lady there politely directed my call to the relevant customer service centre, and a very nice guy called John answered my call. He was so helpful, I was almnost reluctant for him to direct me to another department after I had resloved my broadband issue. ;D

That was so much better compared to the 01506421753 ('Customer Care') I had tried prior to this, where I encountered this woman from the broadband sales department, and all she could tell me was, 'I can't help you' and refused to direct my call to someone who can. Instead she keeps telling me to call the 0870 number.  >:(

I just used 01506831781  and got through no problems.

Saturday 27th October 2007

;D ;D ;D ;D ;D ;D ;D ;D ;D

Me too!! :)
30th October 9.30am

Do Sky Own a part of the 01506 Exchange they seem to change their numbers alot

wrote on Sep 11^th, 2007 at 7:14pm:

01506831781 - Customer Service 01506831783 - Customer Service 01506831785 - Customer Serivce

Tried these numbers and got redirected to 0870, but had success with above, but ending 805.  I guess with sky your trying to hit a moving target.

Hi,
I have just been scrolling through the things each and everyone is trying to be able to connect to Sky without paying premium rates. It seems that Sky have blocked all the numbers listed at the present time so they can get max cash out of each caller by forceing you to use the 087 numbers.
I did eventually get trough on the Eire number : 00353 818719852. You can use this number to phone Ireland at 2 p per minute : 08444840800. When you hear a reply to say this is the cheap service, dial the 00353 etc immediately and you will be connected. You will be asked for your home phone number and dialing code, but that is fine, they don't know where you are telephoning from. It worked for me today Tuesday 6th Nov 07. JohnP.

I started this thread and am amazed to see how it has develped with so many numbers. I have been using numbers starting 01506831--- The number for "801 Installations Menu: 1) for Retailers 2) for Customers " is a dept I use a lot and I have been dialing 01506831801 but today it stopped working as did the number listed 01506421801. If any one has a new number for this department it would be great  :) :)

I have tried all the popular numbers for sky on this page and all i get is this silly woman saying this service is no longer avilable and to call 08702404040 Bearing in mind i only have my mobile. my mobile bill stands around £50 and £150 can anyone help me find a number in the uk not ireland i have tried the number in iraland and they don't want to pick up

Thanks Dave :)

Lets face it, Sky don't want you to talk to them at all. All they want is your money be it from 0870 phone calls or subscription. They are not interested in you or what you have to say. I did get through via Eire by the way on the cheap number suggested and was faced with a barrage of stupid questions as per usual. I have tried writing to Sky, they do not even reply. JohnP.

Have you tried any of the numbers beginning 01506 421 + last three digits as listed here?

Are you saying that they have disabled all of these?  :o

Some are (or were if they've been disabled) menus for such as Sky Talk and there's an option for Sky TV.

Quote:

Are you saying that they have disabled all of these?

I phoned Sky the other day using the geographical number with no problem ( I put a notice up saying what number I used) and was treated like royalty.....   don't tell me they're becoming too fly for their own good >:(

I've used 01506 421 882 twice in the last two days with no problems.

Option "5" for 'all other enquiries', don't enter your landline number and i've been connected pretty much instantly.

Hi all,

I have been trying to call sky this morning to complain i have not received my magazine for 2 months.

I tried 01506 421710 which is not sky at all. I then tried 81, 83, and 85 which are all no longer available.

I tried another nimber which eventually cut me off after i waited 10 minutes and another choose options message came up which i ignored but i forgot to write down which number this was!

I then tried (ending) 18 and ignored prompt to push ** twice and got through to a call centre in india, success!

Although i got cut off 4 minutes into the 1st conversation, the 2nd time i rang they were very helpful and hopefully they will now start sending me the mags again.

best regards,

paul

Hi,
I have spent over 40 mins waiting on one of Sky's 0870 nos this evening, so tried a few of the geographical numbers listed.

This is the one I have found to work tonight - 01506 421884. It was answered within a couple of rings and I was asked to hold whilst I was transferred, but this only took about 30 seconds anyway.

Unfortunately for me I wanted to sign up for Friends & Family and they couldn't help me - I was helpfully given an 0870 number to call!! :-*

Hi,

Are there any numbers for Sky Broadband directly and Tier 3, please

The 0800. 0207 numbers don't work anymore

Thanks

Umster  ;)

With regard to the above,as far as I am aware, T3 is not specifically a part of SKY. When you have a problem with broadband T1 is your first and only access point. They wil decide if your call is more of a technical nature and elevate you to T2 which is in house problems. However if you have a network issue which needs access to the exchange then you are elevated to T3. They are based in London and are a network provider for sky. They mainly deal with non connection and speed of service issues.
I have had numerous dealings with T3 and never been able to get a direct number for them, on rare occassions T1 will put you through, I have have held for upto an hour and a half or , and in the main, you are told T3 will call you back which in my experience very rarely happens.
If anyone knows any different I would be glad to hear since I have had constant speed connection issues with Sky broadband and no conection at all for hours at a time. My main problem is with the db level on my line, (which has been locked at 4mg download speed instead of the advertised 8mg), which can drop below 3db which inturn disconnects me from the server.
Anyway that is my problem but I hope I have helped to explain the structure of the sky broadband help service. The only thing for certain is that with out this website I would have spent £100's of pounds on the 0870 number on hold.

01506 421813 gets you straight through to an adviser, with no options, and no waiting! They will also put you through to other departments.

all the old numbers seem now not to work  any one found any new ones

doug11 wrote on Nov 11^th, 2007 at 11:50am:

With regard to the above,as far as I am aware, T3 is not specifically a part of SKY. When you have a problem with broadband T1 is your first and only access point. They wil decide if your call is more of a technical nature and elevate you to T2 which is in house problems. However if you have a network issue which needs access to the exchange then you are elevated to T3. They are based in London and are a network provider for sky. They mainly deal with non connection and speed of service issues. I have had numerous dealings with T3 and never been able to get a direct number for them, on rare occassions T1 will put you through, I have have held for upto an hour and a half or , and in the main, you are told T3 will call you back which in my experience very rarely happens. If anyone knows any different I would be glad to hear since I have had constant speed connection issues with Sky broadband and no conection at all for hours at a time. My main problem is with the db level on my line, (which has been locked at 4mg download speed instead of the advertised 8mg), which can drop below 3db which inturn disconnects me from the server. Anyway that is my problem but I hope I have helped to explain the structure of the sky broadband help service. The only thing for certain is that with out this website I would have spent £100's of pounds on the 0870 number on hold.

Hi, Thank you for you reply back to my question..I have the same problem my connection is rubbish!!!! It keeps on disconnectimg and connecting every few hours...

I am only 762mtr away from the exchange, my line has been tested and  have been advised that it can support 8mb. however because of the line drop outs they have reduced my connection to 5mb... not very happy!!!!

Br.

Umster

Hi,

Just thought I would let everyone know the numbers I used to get through today.

I rang 01506 421884, and got through to a nice lady who put me through to CS.

These numbers are no longer working;

01506 831781, 831783, 831785, and 831786.

If you want to keep your monthly statements, there is an automated freephone number to call to keep them, 0800 587 5707.

Hope this info helps you save money!!!

Used 01506 421 882 today. Pressed option 5, Worked a treat

Used various numbers to call sky kept being told numbers no longer in service, got through using 01506 421825. I was asked to choose an option I did nothing was then asked again and I did nothing, was then asked to key in my telephone number again I did nothing this was repeated and after doing nothing I was put in to the customer services queue and after holding for a while, at no cost to me, my call was dealt with by an unfriendly customer service agent who was eventually able to resolve my multiroom problem. Hope this helps save you all some pennies.

Forget about using any telephone numbers.

I have found I get a very fast response by using the following email addresses.

james.murdoch@bskyb.com
allcustomercareescalation@bsyb.com
customerzone@bskyb.com
execcustenq@bskyb.com

I emailed on a wednesday and was promised and engineer for the same friday.

An update on 01506 421 746
The message starts 'Thanksfor calling the Regional support team' and then goes on to talk about a mobile seal(????) technology enquiry.

hey guys can anyone help me please..... and save me lots of money.

I could do witch a geographical number for this 08700103505 please  ;)

Thanks for any help  :P

Well, the most we can possibly gather is that this number has something to do with Sky? Can you please post some further information or we won't be able to help you.

sorry i didnt post info.....  ::) this number is the main Sky Engineers number. I have to ring it around 10 times a day and the calls can last up to 10mins each!!!  :o

If any more info is needed ill try and help :)

thanks once again

If you search the database for 'sky', the first result gives a link to this post. I found 01506 421746 answers with a menu with an options for engineers. Also, a member tried 01506 831786 and reported back that it's for engineers only.

Are you employed by Sky? Or are you an aerial rigger who installs Sky TV dishes?

umster wrote on Nov 11^th, 2007 at 10:08am:

Are there any numbers for Sky Broadband directly and Tier 3, please

Tier 3 technical support is 0800 053 2320

Also works for UKonline and Easynet.

Dave wrote on Nov 17^th, 2007 at 10:46pm:

If you search the database for 'sky', the first result gives a link to this post. I found 01506 421746 answers with a menu with an options for engineers. Also, a member tried 01506 831786 and reported back that it's for engineers only.

Hey ya cheers for the numbers but the 01506831786 dont work and the 01506421746 is only for  the north of england i need it for the west midlands :)


Dave wrote on Nov 17^th, 2007 at 10:46pm:

Are you employed by Sky? Or are you an aerial rigger who installs Sky TV dishes?

yeah im a subby for sky :)

Just used 08000532320 got a really helpfull guy unfortunately he is UKonline or Easynet NOT SKY T3
Does anyone have the sky broadband T3 direct no??????

Dave wrote on Nov 18^th, 2007 at 12:47pm:

Tier 3 technical support is 0800 053 2320 Also works for UKonline and Easynet.

Top Man!!! Thank you very much

Does it work?? scouse66 says it doesn't work for Sky Tier 3.  :-/

That number is live but as I posted previously it is to a guy responsible for UK online & Easynet.
Is there a number to SKY T3

Hi,

Juts used the 01506 421882 number & got through straightaway. Like the man says just hit option 5 and ignore the "enter your telephone number" bit
The sky person was very polite and helpful, sorted me out with half-price movies over Christmas (wooo!), and only tried to sell me Sky Talk a little bit.

Dave wrote on Nov 18^th, 2007 at 12:47pm:

Tier 3 technical support is 0800 053 2320

This line is for Easynet and UKonline customers, however the guy did put me through to Tier 3 Sky support.

Just ask to be put through to Tier 3 sky support. 8-)

used 01506 421813 and got straight through to an advisor - other number 01506 831781 got a recorded message saying to use 0870 2404040

I used 01506 421813 today, got straight through to a very helpful customer adviser who passed me on to the section I wanted to call (Cancellations).

I got the same result as above but after a bit of investigation and reading posts on page 26 I dialled 01506421746 and than selecting option 2 and on the next menu option 3 I got transferred to the Customer Care Department and got a result.... It seems that Sky are trying it on but maybe we are one step ahead of 'em! ;D

Quick update. Rang 01506 421813 today and got through second ring, and opted out of the new Sky privacy policy. If you haven't already, check it out.....hairy!

Have just tried the numbersand the geographical ones are now out of service.  28.11.07

I tried the number 01506 421 813 . It did work only for them to give me another number for the required dept. 01506 677 030.  From this number I had an answer machine which gave me, GUESS WHAT,  0870 7103 504.

Peggy wrote on Nov 28^th, 2007 at 2:54pm:

... It did work only for them to give me another number for the required dept. 01506 677 030.  From this number I had an answer machine which gave me, GUESS WHAT,  0870 7103 504.

Might be another clue as to numbers for Sky's office though.  :-?

Indeed, I tried a couple of nearby numbers which worked: 01506 677000 / 005 / 010 / 020 and got through to a menu which sounds like it's for customer services.

All of the following numbers for sky are no longer available:
01506831781/3/5/6

I eventually got through to 01506421813 & asked to be taken off their new privacy policy.

Hope this helps everyone

i am looking for the geographic number for 08702412939
which is the number for sky refer a friend

thanks

Quote:

got the same result as above but after a bit of investigation and reading posts on page 26 I dialled 01506421746 and than selecting option 2 and on the next menu option 3 I got transferred to the Customer Care Department and got a result.... It seems that Sky are trying it on but maybe we are one step ahead of 'em!

didn't work this time butI


Quote:

Quick update. Rang 01506 421813 today and got through second ring, and opted out of the new Sky privacy policy. If you haven't already, check it out.....hairy!

I tried the one above and got through just as  sgterniebilko did and got the result I needed.. good or WHAT??

;) ;) ;)

Did  anyone see the Guardian on Saturday 1st. Dec about the scandal of 0845,0870,0844  etc.?

No wanna scan it for us?

Or is it this story:
http://www.guardian.co.uk/business/2007/nov/03/technology.politics

( found via http://browse.guardian.co.uk/search?search=0870&sort=relevance&Ntk=SingleWordSearch&site=guardian )

Peggy wrote on Dec 5^th, 2007 at 6:39pm:

Did  anyone see the Guardian on Saturday 1st. Dec about the scandal of 0845,0870,0844  etc.?

It's been posted here.

Kuddles wrote on Dec 5^th, 2007 at 11:45am:

Quote: got the same result as above but after a bit of investigation and reading posts on page 26 I dialled 01506421746 and than selecting option 2 and on the next menu option 3 I got transferred to the Customer Care Department and got a result.... It seems that Sky are trying it on but maybe we are one step ahead of 'em!   didn't work this time butI [quote]Quick update. Rang 01506 421813 today and got through second ring, and opted out of the new Sky privacy policy. If you haven't already, check it out.....hairy!

I tried the one above and got through just as  sgterniebilko did and got the result I needed.. good or WHAT??

;) ;) ;)[/quote]


Hi all,

I tried 01506 421813 and got through to the dept. I needed with no problems at all.

Make the most of it, I bet it won't be around for long?!

Cheers,

Paul. ;D

Hi can anyone tell me more about the new privacy policy

Thanks

It was sent out inside the December edition of the (useless) Sky magazine and, essentially, resets the options to 'we can give your information to whoever we choose' even if you have previously told them they can't do that.

The relevant wording on the A5-sized sheet is:

Quote:

How information we hold about you can be used By continuing to be a customer, you agree that any member of the BSKYB group, which includes Marketing Contributions Ltd and any company which may succeed our businesses, may use and share the information you provide and other information we hold about you for account management, market research and the marketing of Sky's and third parties' products and services. This may include contact you by post, telephone, email or SMS unless you tell us you don't want to be contacted in any of these ways by calling us on 08702 40 40 40. We may also share such information with credit reference agencies and other companies including for use in credit decisions, for fraud prevention and to pursue debtors. If you benefited from an interactive discount contract from Marketing Contributions Ltd, (i.e. to get a free dish and box), Marketing Contributions Ltd can also use and share your information and information about your Digital Satellite System, with those companies that offer Interactive Services and those companies may use your personal details for marketing and market research purposes relating to both these Interactive Services and associated products. Information held by the Sky group about you may also be shared with other companies outside the group, including for sales, marketing and market research purposes by such companies, unless you indicate you wish to be excluded from such uses by contacting us on 08702 40 40 40.

Being ant-0870, I emailed brian.sullivan@bskyb.com:

Quote:

Dear Mr. Sullivan, I was astonished to receive notification of the changes to Sky's Privacy Policy recently (see below). This message is to advise you that I do not agree to any 'sharing' of my information with any other parties now or at any time in the future. Please acknowledge receipt of this instruction.

After 4 days, I received a reply from mysky@bskyb.com:

Quote:

Dear Heinz Customer Account Number: 1234567891234 Thank you for your email regarding the removal of the marketing indicators. As requested I can confirm that we have taken the necessary action and can assure you that no information will be shared. I trust this information has been helpful.  Should you require any further assistance on this matter please contact the above email address and we will be happy to help. Kind Regards Alicia Bryce Customer Relations Team

It appears they've had a fair few complaints though and are now publishing a more direct email address:dpoffice@bskyb.com

I have a sky talk account . Subscribed to it three months back . I am being billed for calls to two premium rate numbers . these are 08706060078 and 08706060079. The bill shows as calls having been made from 5-10 times a day and each time for 5-20 seconds.

I have not made these calls . None of my family members has mde these calls . Some of these calls are made at time when we were not even at home and I am quite sure that the sky box was switched off . We do not play interactive games on the sky box . I have sky broadband and do not use a dial up modem . The computer was also swiched off at the time when many of these calls are supposed to have been made .

Sky Customer service has been very unhelpful . I wrote to them a complaint . They washed their hands off saying  that they will charge me as their system show the calls bing made from my phone and I  I should contact the ICSTIS for any complaints. But I know that ICSTIS doec not deal with numbers begining with 0870. The ICsTIS website says that these numbers are provided bty BT but ICSTIS does not regulate it .

I have contacted BT. Could not contact the customer service centre despite repeated attempts and being put on hold for close to an hour . They have not bothered to respond to my letter.

I am at my wit's end .

I am having to pay about £10 a month unnecessarily. Has anyone else had similar experience or knows anything abouth these numbers .
Would be grateful for any help !

learner80 wrote on Dec 7^th, 2007 at 5:32pm:

I have a sky talk account . Subscribed to it three months back . I am being billed for calls to two premium rate numbers . these are 08706060078 and 08706060079. The bill shows as calls having been made from 5-10 times a day and each time for 5-20 seconds.

Are they still happening?

When you say the Sky box was "switched off", are you referring to it being switched off on the wall socket?

Do you have a burglar alarm or anything else on the line?

learner80 wrote on Dec 7^th, 2007 at 5:32pm:

I have a sky talk account . Subscribed to it three months back . I am being billed for calls to two premium rate numbers . these are 08706060078 and 08706060079. The bill shows as calls having been made from 5-10 times a day and each time for 5-20 seconds.

Rang BT and they rang both the numbers you quoted and she said that its an answer machine with a woman who says "Please Hang Up", told them about ICSTIS showing them both as a BT regulated lines and she said that they do not regulate this number, yet the PhonePayPlus Site says:

This is what we know about the number you entered (08706060078).
PhonepayPlus does not regulate this type of number. However we can tell you the following.
This is classified as a Special Services higher rate: BT’s Standard National Call Retail Price for BT customers number.
It is provided by BT.

I'd contact Sky again and tell them what PhonePlus says, I would have thought you could put a block on these numbers with your providers, I got thru to BT by Dialing 150 and opting for the Billing Enquiries section.
This is another link which shows a list of The Special Services Range (Convention B8) - National numbers starting 87:
http://www.ukphoneinfo.com/search/Phones/oftel_cl_s8_code_87.html

Thanks to Dave and Sparkym5 for responding to my post . Response to your questions are

Dave, We do have an alarm system . When I say that the Sky box was swithched off , i meant that the power supply was off.

Sparkym5, Thanks for calling up BT . After reading of your experience , I tried Bt today and have asked them if they would bar calls to these numbers . They want £5 /month but say that it won't be any good as SKY is carrying my call and the SKY officer has told me that they can not bar calls to any specific number . I really feel like getting rid of both of them. Their customer service is utterly useless and is more like customer disservice.

Re the number , I tried  those two numbers myself. There is a just a set of beeps . I did not hear anybody answering. The ukphoneinfo website recommended again reconfirms that numbers are provided by BT but does not say to Whom ?

learner80 wrote on Dec 7^th, 2007 at 5:32pm:

I have a sky talk account . Subscribed to it three months back . I am being billed for calls to two premium rate numbers . these are 08706060078 and 08706060079. The bill shows as calls having been made from 5-10 times a day and each time for 5-20 seconds.

Pound to a penny on it being your alarm system - they'll say it's some sort of 'call home security check' if you challenge the supplier/operator.

If you can gain access to the phone socket into which the alarm is plugged, you could use a Phone Guard to allow only 01/01 calls.

Sitrep as of this morning: 01506 421813 is still working ok, straight through to a very helpful lady in technical support.

frog_southampton wrote on Nov 26^th, 2007 at 9:01pm:

i am looking for the geographic number for 08702412939 which is the number for sky refer a friend thanks

Me too. Want to chase up my vouchers.

I found the 882 ending gave me all the options that you get with phoning the 0870 number was perfect, thanks

anyone got a geo number for 08702412939?
(SKY INTRODUCE A FRIEND)

thanks

Have you even tried any of the numbers detailed above? A while ago, someone went through and wrote out a load of Sky numbers, and what they were / may be linked to. You could try those numbers.

Sitrep as of this morning: 21/12/07 01506 421813is still working ok, straight through to a very helpful lady in technical support in Livingstone.  Resolved problems in natural English

01506 421813 worked for me today, 5/1/2008.  Straight through, spoke to a very friendly Scottish gentleman who sorted out the problems 100% in just a few minutes, free of charge!  Excellent!  Thank you for the information.  Cracking site this!

Thanks to the new people for their continued verification of this number :).

I'v just got straight through on 01506 421 702. Didn't even have to wait in a queue. They are very persistent by the way and will try and keep you on. One bit of advice - rather than cancel completely right away, they tried to convince me to drop down to the basic package (about £22) from my full £45 package saying that I could then cancel and it would save me £23. I thought about it and then decided it wasn't worth the risk of forgetting so I cancelled anyway. When they then worked out the figures, my billing date is the 28th and since I've cancelled today I will only have to pay for the first 14 days of the next billing period (about £20 pro-rata). The basic package would also be charged pro-rata at about £10 so I would only have saved £10 rather than £23 - even more of a reason to just bite the bullet and cancel rather than risk forgetting.

# Number corrected ~ DaveM

Just come across this site and I'm well impressed :)

Phoned Sky about 10 mins ago on the 01506 4217 702 number mentioned in the last post, but it was completelly dead.

Tried the 01506 421813 number mentioned a post or two earlier and got through straight away 8-)

(Looking at the numbers again, I think the first one may have a '7' to many in it!)

papadoc wrote on Jan 11^th, 2008 at 2:38pm:

Phoned Sky about 10 mins ago on the 01506 4217 702 number mentioned in the last post, but it was completelly dead. [..] (Looking at the numbers again, I think the first one may have a '7' to many in it!)

Yes, the first number has too many 7s in it - probably the reason it didn't work. I think it is meant to be 01506 421 702.

Hi, I've just tried ringing 01506 421813 and, although I heard the line transfer, I went through to technical support; the lady was very nice but she transferred me through to the correct department.

Out of interest, if this happens and they transfer me to the correct number (maybe an 0870 number) will I be charged a higher rate even though I initially called on 01506 421813 and have no idea which number I'm being transferred to?!

Thanks.

Welcome Paul.

No.

Hi all
I have just tried the 01506 421702 number and got through straight away, however I want to query the missing £50 vouchers they promised me for introducing a friend.

I 'm not sure where I was connected to but the guy couldn't or wouldn't transfer me, and said I had to dial 0870 2412939 so does anyone know another number for that ?

thanks
tc

# Number corrected ~ DaveM

Hi.

Just tried 01506 421813 and got hrough straight away. They forwaded me to another department but I was on hold for 7 minutes so I decided to leave it. I rang the number back again and got a different person, this time they refused to forward me and gave me an 0870 number to call.

What I was actually trying to do was unlock my Sky Anytime on PC because I reinstalled windows and now it says "It appears that you are logging in from  different PC. Only one PC can use Sky Anytime. For assistance, plese call customer services on 0870 609 4508 and quote the error code. [code - 17]"

Any ideas about a geographical version of this number?

I also had the same problem as TC when using 01506 421702.
Thanks in advance,
Mathew.

Dave went through a number of Sky service numbers a while back - see here for the list. One of those is Sky technical services with an option for broadband. They might be able to help you, or transfer you to Sky Anytime. Another option is for Sky Anytime on Mobile - again, they might be able to help or transfer you.

Please report back how you get on.

Just been trying to get through to a non-lemon at Sky with much frustration. The 01506 421813 number now plays a message saying 'this service is no longer available', and every other number that I tried took me eventually to an obviously overseas centre where all I got from 5 operators was 'our systems are down, please call back in 10 mins/30 mins/later tonight/tomorrow'.

Success however, with 01506 421884 which takes you to a UK centre where although I was transferred, I didn't have to wait and my query was dealt with immediately. Many thanks to Dave :D

Thanks a lot jgxenite. I phoned the "Anytime by mobile" number as you said (01506421895) and although the opening message said that I was through to Anytime by mobile, I didn't push the star button as requested and I was put straight through to the general Sky Anytime office and was answeredby a Scottsh man. Perfect. Probably a good idea to add this number to the database.

Sky Anytime Customer Services 0870 609 4508
Ring 01506 421895 and don't push the star buttons when asked. It will ask you twice and then put you through. Phone call finished in under 3 minutes and I coul log in to Sky Anytime again instantly.

Thanks again.
Mat

Mat, your feedback is much appreciated. The Sky numbers tend to change quite often, so we use this thread to keep track of them instead of using the general database.

List of currently working Sky numbers:

Customer Services - 01506 421 884, 01506 421 702
Sky Anytime - 01506 421 895 (ignore "star" prompts)

No longer working numbers:

01506 421 813

NOTE: While this number was not working at the time posted, it may become available later as Sky has "recycled" some of their older numbers before.

;)Works for me. worked ok to customer services today. ;)
;)24th Jan 11:33 ;)

01506 421 702

:-[Sorry........cant control my fingers.    ;) :-[[size=16][/size]

pankyone wrote on Jan 24^th, 2008 at 12:00pm:

;)Works for me. worked ok to customer services today. ;) ;)24th Jan 11:33 ;) 01506 4217 702

That number's one digit too long (he/she probably meant 01506 421 702).

This number 01506 421 702 got me through straight away all be it an Indian call centre to authenticate my details then back through to Scotland. Thank you!

After trawling the net for days trying to find an alternative number to Sky Customer Service instead of the massively published  0870-2404040 number, I contacted BSkyB switchboard and asked them for an alternative number, stating "My Telephone is blocked from 0870 numbers" I was finally transferred to customer relations.

I was given a 0844 number, it is still 4ppm but its' better than the 0870-2404040 costs of 8.5ppm.

So anyone else who is interested and wants to contact SKY cheaper than the 0870 number, the number given was 0844-7742008 I've just finished a call to them using that number, and it was fine, quite surprisingly answered MUCH faster than usual too.

I'm still going to work on Sky in trying to get a 01 or 02 number though. :)

Hobbie wrote on Feb 6^th, 2008 at 11:46am:

So anyone else who is interested and wants to contact SKY cheaper than the 0870 number, the number given was 0844-7742008 I've just finished a call to them using that number, and it was fine, quite surprisingly answered MUCH faster than usual too. I'm still going to work on Sky in trying to get a 01 or 02 number though. :)

There is already a thread on Sky customer services number [which your post has now been moved to]. See my reply #430 on this thread  under a month ago listing the currently working numbers. If you need to contact them, please check the numbers I've said are OK and contact us if they aren't.

~ Edited by Dave: Quote added

Hobbie wrote on Feb 6^th, 2008 at 11:46am:

After trawling the net for days trying to find an alternative number to Sky Customer Service instead of the massively published  0870-2404040 number, I contacted BSkyB switchboard and asked them for an alternative number, stating "My Telephone is blocked from 0870 numbers" I was finally transferred to customer relations. I was given a 0844 number, it is still 4ppm but its' better than the 0870-2404040 costs of 8.5ppm. So anyone else who is interested and wants to contact SKY cheaper than the 0870 number, the number given was 0844-7742008 I've just finished a call to them using that number, and it was fine, quite surprisingly answered MUCH faster than usual too.

Interesting.  That suggests Sky is ready with a whole range of revenue-sharing 0844 numbers when (if) Ofcom implements the barring of revenue-sharing on 0870 numbers.  

The cynic in me told me you were being optimistic about the cost of calling the 0844 number Sky gave you and, sure enough, despite the 5th, 6th and 7th digits of 0844 numbers meaning numbers costing 6p connection plus ½p, 1p, 2p, 3p, 4p or 5p per minute to ring from a BT landline are available, 0844 774 2008 is charged at the highest (g6) rate - 5p per minute at all times.  Surprise, surprise, Sky have chosen 5p/minute numbers to ensure they get the highest rake-off from what callers - their customers - are charged.

You have the prices wrong by the way - from a BT landline, 0870 numbers now cost 6p connection plus 6p/minute to ring during the day and 6p connection plus 1½p/minute to ring in the evening (7 days a week).

Just wanted to confirm that    01506 421 702     still works for Customer Services. :)

I have used the installation number 01506 421832 and option 3 and 3 again they will pass you through

Hi,

any one got an 0800 or 01 number for sky broadband please.

thanks :)

Well, if you had read just two posts back, you might have found your answer  ::).

Here is a list of currently working Sky numbers - since I haven't called them, I don't know what you get but they should be able to transfer you.

jgxenite wrote on Feb 13^th, 2008 at 10:54pm:

Well, if you had read just two posts back, you might have found your answer  ::). Here is a list of currently working Sky numbers - since I haven't called them, I don't know what you get but they should be able to transfer you.

Yes, thank you I figured that one out after I already made the post.

Got me in a queue for about 8 mins then got my call transferred. nice one.
:)

mike206 wrote on Mar 16^th, 2005 at 11:33am:

I just phoned SKY on the geo number I was told they could not connect to coustomer services. They said I should call the 0870 number and ask for a callback. I asked for the supervisor and said my phone was barred from 0870 numbers. no problem job sorted. mike206

sky told me that they cant possibly do callbacks as they are an inbound call centre. i was so mad with them. any ideas on this??

sorry, didn't know if this was the right thread to write in, but the no. 08005875707 for sky is acturally for the technical help dept. They will transfer u over if you say you were transfered to the wrong dept! Thought I'd just let every1 know! thanks

Yep - just tried 01506 421 702, and got straight through to Sky Customer Services.  

I've just got through on 01506 421 702 -
it bounced me out during a transfer the first time,
2nd time I got transferred and explained the prob
but the man said he'd ring back and didn't.
3rd time got the problem sorted  :D

thanks for this site, 01506 421 702 saved me a fortune this afternoon.

I saw a post sometime ago about an alternative to the Service plan Sky offer which was apparantly cheaper but equally as good.  Unable to find that post but does anyone know of it and a number to call. Also does anyone actually think Sky's own plan is worth taking out.(moneywise) Are you covered for the first year anyway should something go wrong ? I have Sky+. cheers all

Heinz wrote on Feb 6^th, 2008 at 12:00pm:

Hobbie wrote on Feb 6th, 2008 at 11:46am: After trawling the net for days trying to find an alternative number to Sky Customer Service instead of the massively published  0870-2404040 number, I contacted BSkyB switchboard and asked them for an alternative number, stating "My Telephone is blocked from 0870 numbers" I was finally transferred to customer relations. I was given a 0844 number, it is still 4ppm but its' better than the 0870-2404040 costs of 8.5ppm. So anyone else who is interested and wants to contact SKY cheaper than the 0870 number, the number given was 0844-7742008 I've just finished a call to them using that number, and it was fine, quite surprisingly answered MUCH faster than usual too. Interesting.  That suggests Sky is ready with a whole range of revenue-sharing 0844 numbers when (if) Ofcom implements the barring of revenue-sharing on 0870 numbers.   The cynic in me told me you were being optimistic about the cost of calling the 0844 number Sky gave you and, sure enough, despite the 5th, 6th and 7th digits of 0844 numbers meaning numbers costing 6p connection plus ½p, 1p, 2p, 3p, 4p or 5p per minute to ring from a BT landline are available, 0844 774 2008 is charged at the highest (g6) rate - 5p per minute at all times.  Surprise, surprise, Sky have chosen 5p/minute numbers to ensure they get the highest rake-off from what callers - their customers - are charged. You have the prices wrong by the way - from a BT landline, 0870 numbers now cost 6p connection plus 6p/minute to ring during the day and 6p connection plus 1½p/minute to ring in the evening (7 days a week).

Well, the cynic in me was right - Sky changed to 5p/minute at all times 0844 241 numbers today.

Thanks for all your hard work Dave AND all the typing HOWEVER the sands of SKY appear to have ever moved on and all routes lead to 08442 414141.
I wanted to give them a blast about a recent spate of cold calling in my area but I am blowed if I am going to pay to call them on a non geographical number that is just adding insult to injury.
Perhaps I'll just stick one on the next bloke that knocks at my door trying to sell me SKY!
Chris >:(

Yep this site has saved me a small fortune past few years  8-)

This number worked fine for me today. When on hold being passed to cancellation team the hol dmusic was telling me all about the sky service for pubs & clubs so looks like this number is for commercial sky accounts. However the agent who answered was happy to assist with a private account.

30 min call so saved £1.50! And managed to get a free engineer call out of them. So I am £67.50 better off than I could have been!

Thx


bri1977 wrote on Feb 29^th, 2008 at 12:38am:

thanks for this site, 01506 421 702 saved me a fortune this afternoon.

Just to confirm  01506 421710 is still working for TiVo customer service.  (Its in database as unconfirmed.) On second attempt - first call ring and hung up.  Second guy, "Thanks for calling.. TiVo?.. how can I help." lol.  Typical Sky customer services!  Anyway they sorted me. (Just swapping sub over to my other box.)

jgxenite wrote on Jan 22^nd, 2008 at 10:12pm:

List of currently working Sky numbers: Customer Services - 01506 421 884, 01506 421 702 Sky Anytime - 01506 421 895 (ignore "star" prompts) No longer working numbers: 01506 421 813 NOTE: While this number was not working at the time posted, it may become available later as Sky has "recycled" some of their older numbers before.

01506 421 884   still working - answered straight away, "Customer Services"  
dealt with problem promptly (apart from the statutory 10 minute on hold in the middle !! )

- I'm just glad of this site and a calling plan with free geographical numbers included. - ;)

I didn't know about this site til about 2 weeks ago, so now im making sure I get the most from my much cheaper calls. Thanks to my Orange broadband 2nd line im able to call UK landlines, orange mobiles and 100 countries ( I got in before they changed it 30 ) all for free. SKY tried to take more from my bank account than I expected, so they gave me the address to write to and complain. I made them spell out almost every line of the address :P Using these numbers even seems to get me through to someone faster, so all is good. Keep up the good work everyone.

Hi ive just rang sky on 01506 421832931 got through to the activation line and after a minute it  says :D for all other enquires dial 9 then it takes you to the main customer line sorted!!!!!!

abi2006 wrote on Mar 16^th, 2008 at 7:52pm:

Hi ive just rang sky on 01506 421832931 got through to the activation line and after a minute it  says :D for all other enquires dial 9 then it takes you to the main customer line sorted!!!!!!

Check that number please - it's 3 digits too long.

Did you call 01506 421 832 ?

You guys ar great  ;) ,i have been using this site for a while now and have finaly decided to join .
After checking the bank to find that sky has taken two and a half times their subscription charge in one month i was to say the least puzzled . So onto here and did a search ,like allways you came up top trump's ,i rang 01506 421 884 this morning gave them my details and within 2 mins i was speaking to the right person and the problem sorted .
As its easter this is one happy BUNNY ;D  ;D .
daz.

Time for another summary of currently working Sky numbers:

List of currently working Sky numbers:

Customer Services - 01506 421 884, 01506 421 702, 01506 831 781 - can anyone confirm if this still works please?
"TiVo" Customer Service - 01506 421 710 (will deal with normal customer service enquiries)
Sky Anytime - 01506 421 895 (ignore "star" prompts)

Please remember to let us know if the numbers stop working, and report back any new numbers that work :).

Just used the above 01506 421 884 number and because they were busy I was given the option to use the callback service. You leave your name and number and they promise to call you back within an hour. First time I have heard of this service.
True to their word the callback came within 3 minutes.
At last someone up there may be listening.
Thank you for the number.  :) :) :)

The number listed in the database entry is 01506 831781. Does this still work? Or should it be replaced with 01506 421884?

Dave, I don't know if that existing number still works. Might be best to replace it with the 884 number (with a link back here) as the 884 is being continually confirmed as still working.

Just had a letter from SKY stating that calls to to their call centres will be free from 1st of July!

Further to the above for Sky Talk customers only!

I got my letter today. Good news if you are a sky customer! However seen the price increases?
Calls to 0870 up from 6p per minute/1.5p evening TO 10p/8p
Calls to 0845 up from 2p per minute/.5p evening TO 6p all the time.

Talk about giving with one hand and taking away with the other! Makes them look good but as always increases their revenue.

As a sky customer, seriously need to increase my geographical database now!!!