Do you have an alternative number please for Samsung Customer Services UK - currently it is 0904 2561162. Thanks.

Welcome to the forum :)

Have a look here

http://www.samsung.com/uk/info/contactus.html#footContactUs2


Click on the second one 'Call Product & Customer Support'

Is that any good?

Quote from website
or prefer not to use 0330 SAMSUNG, you can call +44 (0)1932 454358

Phil T wrote on Mar 29^th, 2012 at 3:48pm:

Do you have an alternative number please for Samsung Customer Services UK - currently it is 0904 2561162. Thanks.

Hello PhilT where exactly did you get that number from?

It seems to have come from here
http://www.contact-helpline.info/samsung.html

You ring at £1.53 per min and get a recorded message that gives you the real number.
Basically an expensive directory inquiry service

"Calls cost £1.53 per call plus network extras
Dialling the above number will read out a recorded message that will provide you with the telephone number to contact the above service. Users must be eighteen years plus. Please have a pen and paper to hand. You will not be connected directly to a telephone advisor. "

What an absolute con!

Surely if anyone can search for that they could of searched for Samsung's site directly!

Try Googling Samsung customer service
This is the first one to come up
samsung.contactnumberuk.com

25th hit http://findphonenumbers.co.uk/c/42/samsung-phone-number.html

and more after.

Simple scam.
Buy a block of premium numbers and forward them to popular landlines, then heavily advertise. Reap profits.

At least this company is honest and upfront about their service.
http://www.findphonenumbers.co.uk/about-us.php

a very nice man wrote on Apr 22^nd, 2012 at 2:20pm:

Try Googling Samsung customer service This is the first one to come up samsung.contactnumberuk.com 25th hit http://findphonenumbers.co.uk/c/42/samsung-phone-number.html and more after. Simple scam. Buy a block of premium numbers and forward them to popular landlines, then heavily advertise. Reap profits.

4th Entry down is Samsung's Official Site.. so it's not that hard to find in fairness.

A little bit of Searching

Quote:

Quote from website or prefer not to use 0330  SAMSUNG, you can call +44  1932  454358

But why do they say that?

Both of those numbers are charged at exactly the same rate.

catj wrote on Apr 23^rd, 2012 at 11:27am:

Quote: Quote from website or prefer not to use 0330  SAMSUNG, you can call +44  1932  454358 But why do they say that? Both of those numbers are charged at exactly the same rate.

Indeed... perhaps they are being cautious, as the 03 range is still not understood by all.. including companies or organisations who have 03 numbers.

:(

catj wrote on Apr 23^rd, 2012 at 11:27am:

Both of those numbers are charged at exactly the same rate.

Today I received an email from Samsung support which included. " You can contact our Mobile Support Team on 0330 726 7864 option 3, then 2. ...
Calls to 0330 numbers cost no more than 5 pence per minute + set-up fee for BT residential customers;.".  My call had over 2.5 mins of 'talk' before I was connected to support.

Yet the Ofcom guide 'Prices correct as at 18/07/2012' says "How much do [03] calls cost? Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged between 2p and 10p per minute; calls from mobiles typically cost between 10p and 40p per minute. Calls from landlines and mobiles are included in free call packages.".

I'll check my BT 'anytime' bill in 48 hrs. ;)

Seejuu wrote on Jul 30^th, 2012 at 3:05pm:

Yet the Ofcom guide 'Prices correct as at 18/07/2012' says "How much do [03] calls cost? Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged between 2p and 10p per minute; calls from mobiles typically cost between 10p and 40p per minute. Calls from landlines and mobiles are included in free call packages.". I'll check my BT 'anytime' bill in 48 hrs. ;)

Hello and welcome to SayNoTo0870.com.

The information from Ofcom is correct. All 03 numbers are charged at no more than geographic rate from all phone services (landline, mobile and payphone). They are also included in bundles or packages on the same terms.