SAYNOTO0870.COM - Sky Customer Services

paperclip810 Newbie Offline Posts: 1 Gender:	Re: Sky Customer Services Reply #1095 - Dec 29^th, 2011 at 7:57pm Just used 020 7126 7020 today and still working great. Goes straight to one of the Customer Service automated menus (4 options). No 08xx charges! Merry Christmas everyone
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pierrored Newbie Offline Posts: 1 Gender:	Re: Sky Customer Services Reply #1096 - Jan 16^th, 2012 at 12:13pm 02071267020 working today. Answered very quickly.
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comp-sys Newbie Offline Posts: 5 Thorntonglen ,East Lothian Gender:	Re: Sky Customer Services Reply #1097 - Jan 19^th, 2012 at 8:48pm Jus used 5 mts ago to change bank details, worked great.
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Rich Ralston Newbie Offline Posts: 2 Gender:	Re: Sky Customer Services Reply #1098 - Jan 24^th, 2012 at 6:52pm If you already have sky any call you make to them are free anyway
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Heinz Supreme Member Offline Posts: 1,225 Essex	Re: Sky Customer Services Reply #1099 - Jan 25^th, 2012 at 4:06pm Rich Ralston wrote on Jan 24^th, 2012 at 6:52pm: If you already have sky any call you make to them are free anyway No. That is correct ONLY if you have Sky Talk (Sky's telephony offering). Those of us with Sky TV alone, pay the full price if we're daft enough to use their 0844 numbers to call them.
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NGMsGhost

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Re: Sky Customer Services
Reply #1100 - Jan 29^th, 2012 at 4:29pm

Perhaps Sky have finally thrown in the towel and had to accept that not everybody who subscribes to their television service wants or needs to also procure their phone line through Sky.

Alternatively this 020 number is perhasp sufficiently well advertised to their dealer network etc that it would cause far more hassle than it is worth for Sky to close it down.

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Dave Global Moderator Offline Campaigning for fair telecoms in the UK Posts: 9,402 Yorkshire Gender:	Re: Sky Customer Services Reply #1101 - Jan 29^th, 2012 at 5:19pm I didn't think we'd see the day of having a Sky alternative that has lasted so long!
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bazzerfewi Senior Member Offline Baz Posts: 387 Barnsley Gender:	Re: Sky Customer Services Reply #1102 - Jan 30^th, 2012 at 4:40am Sky Are On A Mission I have just had a look back in history just for curiosity and the Sky tread started way back in 2007 Talk about persistance - Brilliant!
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stugod29 Newbie Offline Posts: 1 Gender:	Re: Sky Customer Services Reply #1103 - Mar 21^st, 2012 at 4:20pm why not go on the website and theres a full list of numbers then
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MsDizzie

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Re: Sky Customer Services
Reply #1104 - Apr 12^th, 2012 at 12:05pm

stugod29 wrote on Mar 21^st, 2012 at 4:20pm:

why not go on the website and theres a full list of numbers then

You mean phone these numbers???

Call a Sky agent on 08442 410 266

Calls to the 08442 line are free for Sky Freetime and Sky Unlimited customers.

BT customers pay 5.1p/min and 12.5p connection.

Customers in the Republic of Ireland should call 0818 719 819.

That's the whole point of NOT using their numbers Roll Eyes

Anyway I'd like to confirm that 020 7126 7020 is still valid, and after going through the automated menus I talked to someone straight away

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Stork

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Re: Sky Customer Services
Reply #1105 - Apr 24^th, 2012 at 7:43am

tony_s1 wrote on Nov 1^st, 2011 at 10:10pm:

020 7126 7020 was still working today. It got answered straight away as well!

I got straight through to Sky Customer Services on this number (0207 1267020) on 23rd April 2012. You hear a menu where you select which department you need, i.e. faulty Sky TV, faulty Sky Broadband, Accounts, etc

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« Last Edit: Apr 24^th, 2012 at 7:45am by Stork »

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Heinz Supreme Member Offline Posts: 1,225 Essex	Re: Sky Customer Services Reply #1106 - Apr 24^th, 2012 at 4:32pm MsDizzie wrote on Apr 12^th, 2012 at 12:05pm: BT customers pay 5.1p/min and 12.5p connection. 13.1p call set-up fee now.
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jimbo2005

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DigitalUK/Digital UK (SwitchCo) 0845 650 5050
Reply #1107 - Sep 16^th, 2005 at 9:21pm

The Digital UK campaign started today. The full page advert on page 10 of today's Times and elsewhere, gives the phone number 0845 650 5050 to call for informatiuon about digital switch over.

No point in the advert doesit mention the cost of the call. The ASA recently recommended that such calls should display a cost.

When I called it to see what it actually did, I was horrified to discover that it says right at the beginning of teh call "This call is being charged at Local Rate whether you are calling from a landline or a mobile. Please contact your service provider for more information".

I have contacted Digital UK, (the name SwitchCo is using for the consumer). I got a contact number from the DCMS). I pointed out to them that the information on their phone line was factually inaccurate, and I have reported it to the ASA. Ofcom cannot assist as it is an advertising matter so I am told.

I was told by a representative of SwichCo that they used guidance about call charges from the IPA (Institute of Practitioners and Advertisers), and also told me that the CCA (Contact Centre Association) said something different, and agreed that there was a difference of opinion between the different bodies as to how calls are charged, but opted for the IPA's guidance.

I have also asked for a geographic number for the helpline, and the lady has promised to get back to me when they have investigated.

I appreciate there may not be a number if it is entirely a computerised info line, but if there is one, it would be very useful. As it was their first day of the campaign, I apologised as it had only become aparent to me the inacccuracy once I had called the number. I also pointed out that the most vunerable would get free help and this line is not free, even if they thought it was if their local and national calls are free. So I am awaiting a response.

I would be interested if anyone has anything to say on this. Not a good start is it? Sad

~ Thread title amended by Dave

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« Last Edit: Oct 20^th, 2006 at 5:37pm by Dave »

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bbb_uk

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Re: DigitalUK (SwitchCo) 0845 650 5050
Reply #1108 - Sep 17^th, 2005 at 6:53am

Did you quote to SwitchCo the website links to ASA/CAP, OfCOM's & the Governments Central Office of Information guidelines on 084x/087x numbers?

I have just emailed the IPA (Institute of Practitioners and Advertisers) and CCA (Contact Centre Association) and advised them the truth about 084x/087x and included links to ASA/CAP, OfCOM and COI websites for further clarification.

I couldn't find any contact us information for www.switchco.co.uk but if you happen to have an email address for them then you could email them the relevant links for them to clarify this matter.

Below is a draft email you could use to send to switchco and includes relevant information for clarification on the cost of 0845 numbers. This is just draft so obviously feel free to amend it as necessary.
Quote:

To whomever it concerns,

I have noticed you use a 0845 number for contacting yourselves and I would like to point out that according to ASA/CAP (Advertising Standards Authority), OfCOM and the Governments Central Office of Information guidelines calls to 0845 are no longer 'local rate' and calls to 087x are no longer 'national rate' and can no longer be described as this. You are also no longer allowed to remain silent on the call cost (ie not display the cost of the call).

Since over a year ago, BT removed the difference between local rate calls and national rate calls and they now cost the same. For example, calling from London to Scotland costs the exact same amount as calling from London to Essex - and that is 3ppm but yet ringing a 0845/0870 can cost more.

In fact BT charge nearly 4ppm for calls to an 0845 and nearly 8ppm for calls to an 0870 but yet other operators (Telewest/NTL, etc) actually charge more than BT and calls from payphones and mobile networks actually cost upto 40ppm to call these 084x/087x numbers.

Also, as you may or may not be aware that not all operators outside the UK will allow connection to a UK NGN (non-geographical number) beginning with 084x/087x.

Are you aware of the new revised edition of Governments' Central Office of Information guidelines and I quote the following paragraph from it:-

"(2) 0845 in particular has been known as ‘local rate’ – however with increased competition in the marketplace and resultant changes in tariff structures, these rates will often be in excess of normal local rates that citizens might be charged on their package. 0845 (and 0844) costs through phone boxes and some mobile tariffs can also be expensive to the citizen and this should also be considered."

For further information on the ASA’s decision that advertising your 0845 number as ‘local’ (0870 as 'national') rate or remaining silent on the call cost is now classed as misleading can be read here:-

http://www.cap.org.uk/cap/advice_online/ad_alerts/Advertising+0845+and+087+numbe...

and here:-

http://www.asa.org.uk/cap/news_events/news/2005/hanging+on+the+telephone+on+and+...

Also, information on OfCOM’s guidelines (similar to that of the ASA) can be read here:-

http://www.ofcom.org.uk/media/mofaq/telecoms/0870faq/#content

Due to the problems dialling an 084x/087x and the excessive costs involved (especially from payphones and mobiles), I noticed that OfCOM have now changed their 'Contact Us' page that used to mention a 0845 but now states that for the majority of callers (over 95%) it is cheaper to call their geographical and not their 0845 number. This can be viewed here (you need to scroll down a bit):-

http://www.ofcom.org.uk/advice/contact/

Yours sincerely

Then depending on who I send the email to I go and on a bit more. For instance in this case you could say they are likely to get OAP's, etc who really can't afford to ring an 0845 due to its costs or may not even have outgoing calls on their line (to save costs) so they may use a mobile or payphone, etc and obviously this can cost upto 40ppm.

Basically making them fully aware of their decisions and possibly consequences to use an 084x/087x numbers.

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jimbo2005

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Re: DigitalUK (SwitchCo) 0845 650 5050
Reply #1109 - Sep 17^th, 2005 at 9:02am

Thanks for that. I think a copy would not go amiss to Saga 106.6 FM also. I did not realise that it was cheaper for 95% of the population, I thought it was 60%. I must mention all-inclusive plans as well, as some companies don't charge for geographic numbers, and BT charges 5p/hour on one tarrriff.

I shall let you know how I get on. Thanks for your help.

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