Alex Walters wrote on May 10
th, 2012 at 11:59am:
Hi i have used the 02071267020 twice in the last 10 days. It works perfectly... wish i could say the same about the company! ! :
The number was still working tonight (15/6/2012) but sadly the company's totally mindless pigheaded stupidity meant that I could not resubscribe in time to be able to watch tomorrow's Le Mans 24 Hours Race starting at 3pm UK time on Eurosport. This is even though I have a working current Sky box and a working (white not blue) Sky viewing card.
Even though I was prepared to consider paying them a totally exorbitant £25 for one month to watch the race on my large tv screen compared to only £4.99 to watch it on my small computer screen via
www.eurosportplayer.co.uk they were not interested because they claimed their system did not know about the white viewing card they definitely sent me on a mailer card addressed to me a year or so ago when the blue cards were being replaced. They claimed they could not now associate it with my account for security reasons blah, blah. The fact they were lucky to have me wanting to pay at five times the price on the Eurosport website also seemed to cut no ice with them.
One adviser swore blind that all ex subscribers (especially ones who have not subscribed for a year) could only come back to them for a minimum of 12 month but the guy I finally spoke to (who was personally very helpful but still bound by stupid company rules) said he could sign me up for the £25 per month package with only a one month minimum commitment but had to send me a new viewing card to let me able to view. When I pointed out I would only subscribe if I could watch the Le Mans race tomorrow at 3pm UK time there was nothing he could do about this.
So I have to put up with viewing on my 13.3" laptop as my old CRT tv does not have an HDMI port and horror of horror is also 4:3 format even though it has a 29" screen. Also I can't record the race on my laptop (I expect there is a way but I haven't learnt how to do it yet) and wind through to stop at the interesting bits as I could if I could view the race on my Sky Freesat box and then record it on my Tivo PVR.
However it seems there are enough idiots in the population who will accept that you must pay Sky at least £25 per month plus that they can still get away with their totally user friendly non customer focused model. What beats me the most is how Eurosport can still think it makes sense to be a subscription only channel in the UK when Sky's minimum price is £25 per month. Surely the time must come when Eurosport decides it is worth being FTA on Freeview? The same goes for National Geographic as the only other Sky channel I ever find myself missing as a non Sky subscriber. And anyhow al the Air Crash Investigations programs on National Geographic seem to always be available for free watching on YouTube.
In short Sky's own stupid policies have cost them money I was prepared to pay them. So I can only assume that Sky is only for idiots who don't ask any awkward questions and simply do as they are told.
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