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Nationwide Building Society (Read 70,617 times)
Golf_Paul
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Re: Nationwide Building Society
Reply #135 - Mar 11th, 2011 at 11:55am
 
bazzerfewi wrote on Mar 11th, 2011 at 4:22am:
... a little crude but as always can I have your thoughts please.





My thought is that they will respond pretty quickly by disabling the 0800 number Angry

That puts things back a few steps Shocked
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bazzerfewi
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Re: Nationwide Building Society
Reply #136 - Mar 15th, 2011 at 10:45am
 
I think Nationwide have realised that customers are not happy with 0845 numbers and that they have customers abroad, I have always used the 080030210 number if I couldn't find an alterntive.

I have found that this appears to be the best method -

Contact the main switch 0800 302010

Ask for the relevant department

Before you terminate the call ask for the direct dial 01 number because you cannot contact them via 0845 numbers or tell them that you need to access the service when you are abroad

Both methods have worked for me Smiley Grin
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CJT-80
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Re: Nationwide Building Society
Reply #137 - Mar 15th, 2011 at 10:30pm
 
Being a Nationwide customer for over a year, I have never needed or wanted to call the 0800 number.

I have alway's used the 01793 number listed on their website and on the rear of my debit card.

As noted to bazzerfewi in a PM I also was surprised to see that Nationwide suggest calling the 01793 number for their automated telephone banking IF your call provider does not include 0845 calls in your calling package (this is pointed out in the leaflet describing how to use their telephone banking service)

No other bank I have ever used was that upfront about an alternative number and why it could be used.

I also not that unlike Alliance and Leicester (now Santander) who have an 0844 number Nationwide still use an 0845 number and display alternatives for MOST if not ALL departments.

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« Last Edit: Mar 15th, 2011 at 10:31pm by CJT-80 »  

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CJT-80
 
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Mark_s
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Nationwide Building Society.
Reply #138 - Apr 28th, 2011 at 6:44pm
 
You probably already know this but........Instead of the 0845 number on the rear of their bank/credit cards given for assistance use the standard rate number given instead for international enquiries.
Quicker to get through too as well. Smiley
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CJT-80
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Re: Nationwide Building Society.
Reply #139 - Apr 28th, 2011 at 6:59pm
 
Mark,

Firstly welcome to SayNotTo0870.com  Smiley

Indeed both Credit and Debit card Customer Services are listed on the back of the cards, and their site here: http://www.nationwide.co.uk/contact_us/telephone_numbers/telephone_numbers.htm

I have been very impressed with Nationwide on that basis alone, also you can type Nationwide in the Search on here  Smiley
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CJT-80
 
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Dave
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Re: Nationwide Building Society.
Reply #140 - Apr 28th, 2011 at 8:06pm
 
CJT-80 wrote on Apr 28th, 2011 at 6:59pm:
I have been very impressed with Nationwide on that basis alone, also you can type Nationwide in the Search on here Smiley

Nationwide Building Society has been discussed extensively in this forum, mainly for its decision to charge a premium by using Business Rate numbers for all its branches. I have joined this
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« Last Edit: May 6th, 2011 at 8:36pm by Dave »  
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CJT-80
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Re: Nationwide Building Society.
Reply #141 - Apr 28th, 2011 at 8:51pm
 
Dave I have never had to call the branch direct, and having previously been with Abbey (now Santander), I was very glad to move to Nationwide.

I do appreciate they like other banks have their downfalls, but Santander make you call their overseas customer service, which is worse than useless!

I am an avid user of SayNoTo0870 as you are well aware, and am very pleased to see someone has worked out the 01793 alternative to the 0845 branch numbers.

When I left Santander I had to call an 055 number, of which I had NO idea of the calling cost.

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bazzerfewi
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Re: Nationwide Building Society.
Reply #142 - May 2nd, 2011 at 2:16pm
 
I have never paid to contact any service at Nationwide, the number to ring is 0800 302010 this is the main switchboard number.

Once you have been connected to the relevent department if you request the 01/02 number they will give out that number for further use.
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Barbara
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Re: Nationwide Building Society.
Reply #143 - May 3rd, 2011 at 3:23pm
 
CJT-80, if you check back on previous threads relating to Nationwide, you will see why many of us are so dissatisfied as their service has declined consistently since just before they switched to the 0845 numbers for branches, these two factors are why we moved most of our business away from them, I will say again that I have noticed with many organisations which move to 0845 their customer service declines as they move the number which to my mind is clear evidence that a move to 0845 indicates a m particular management mindset which puts the customer last.   I do accept Santander is absolutely diabolical from reports I've heard, when we changed banks we felt that, if they all have covert premium rate numbers, we might as well at least have better customer service.
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Dave
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Re: Nationwide Building Society
Reply #144 - May 6th, 2011 at 11:34pm
 
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CJT-80
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Re: Nationwide Building Society
Reply #145 - May 7th, 2011 at 10:43pm
 
Good evening,

Maybe I stand alone in not having any issues so far with Nationwide. If that maybe the case then I am happy to say so. My only gripe along with millions of other customers was the change regarding the EU/Overseas card charges. However I have never needed to use my credit/debit card outside of the UK and frankly wouldn't. But that's a personal matter.

I have never yet had to raise a complaint against Nationwide, and I hope I never have to.

Much unlike the service from Tesco, National Rail and our lovely Traveline!

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CJT-80
 
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