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First ScotRail (Read 2,680 times)

n00n00 Newbie Offline Posts: 11	First ScotRail Sep 6^th, 2005 at 4:44pm First Scot rail only seem to have 0835 and 0870 numbers. Please can anyone find a free or Geographic number becase they haven't sent me my tickets. First ScotRail Customer Relations First ScotRail, PO BOX 7030, Fort William, PH33 6WX Tel: 0845 601 5929
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Dave Global Moderator Offline Campaigning for fair telecoms in the UK Posts: 9,402 Yorkshire Gender:	Re: First ScotRail Reply #1 - Sep 6^th, 2005 at 5:11pm The requestor has noew found a number which is now on the unverified list. It is 0141 3354260.
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rebeccalund123 Newbie Offline Posts: 1	Bargain Berths (First Scot Rail) Reply #2 - Jan 18^th, 2008 at 4:37am Looking for 0870 606 2031 alternative as the web booking page is down.
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jgxenite Supreme Member Offline Help us to help you - read the instructions!! Posts: 1,455 Gender:	Re: Bargain Berths (First Scot Rail) Reply #3 - Jan 18^th, 2008 at 9:43am You might want to try 0141 335 4201 (found on 192.com when searching for First ScotRail). There are also unverified numbers in the database that might help,
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stuartpalmer

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Posts: 21
Highlands of Scotland

First Scotrail Telesales
Reply #4 - Mar 23^rd, 2008 at 11:38am

I'm looking for an alternative to 0845 7 55 00 33, which is the Telesales number for First Scotrail. I know that the call centre is based in Fort William, so the Geographical alternative should be an 01397 number.

I've written to Scotrail pointing out that the 0845 number costs customers money and (probably) gives the company no benefit - but no reply as yet!

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jgxenite Supreme Member Offline Help us to help you - read the instructions!! Posts: 1,455 Gender:	Re: First Scotrail Telesales Reply #5 - Mar 23^rd, 2008 at 12:30pm Well, it would appear that their fax number is 01397 708 239 (within the area code you specified) so it is possible that the number is located close to that one. Perhaps you could try a few extensions near that one?
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jgxenite Supreme Member Offline Help us to help you - read the instructions!! Posts: 1,455 Gender:	Re: First Scotrail Telesales Reply #6 - Mar 23^rd, 2008 at 12:38pm Actually, scrap that - after searching for the fax number, I've located the following number - 01397 773300. It is probably the switchboard for "FirstInfo" (the "section" that runs the customer services for Scotrail). Please try that number and see if they will transfer you.
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Dave

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Re: First Scotrail Telesales
Reply #7 - Mar 23^rd, 2008 at 3:34pm

[quote author=stuartpalmer link=1126021472/0#4 date=1206272304]I'm looking for an alternative to 0845 7 55 00 33, which is the Telesales number for First Scotrail. I know that the call centre is based in Fort William, so the Geographical alternative should be an 01397 number.[/quote]
The 0141 number now has a recording on giving the 0845 number. Try the number found by jgxenite and let us know how you get on. You may have to ask to be put through to telesales.

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stuartpalmer Newbie Offline Posts: 21 Highlands of Scotland	Re: First ScotRail Reply #8 - Mar 23^rd, 2008 at 4:58pm I'll be calling next week to book tickets - so will try that number and report back. Many thanks for the swift replies.
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jgxenite Supreme Member Offline Help us to help you - read the instructions!! Posts: 1,455 Gender:	Re: First ScotRail Reply #9 - Mar 23^rd, 2008 at 6:50pm No worries - please let us know how you get on. I suspect that the terminating number for the 0845 one will be somewhere in the range we have uncovered. It might also be worth asking them for an alternative number while you are on the line.
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RossCo Newbie Offline Posts: 1	Re: First ScotRail Reply #10 - Oct 26^th, 2008 at 10:31pm Numerous people have tried by using this number and will not be transferred as it is not possible as the number is for an admin office.
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Minardi Junior Member Offline Posts: 83 Derby Gender:	Re: First ScotRail Reply #11 - Nov 9^th, 2008 at 5:54pm Well, what is the geographic number then? Sounds like you work there.
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