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Hall of Shame: Companies changing numbers (Read 166,283 times)
CJT-80
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Re: Hall of Shame: Companies changing numbers
Reply #150 - Jan 28th, 2011 at 9:49pm
 
derrick wrote on Jan 28th, 2011 at 4:55pm:
CJT-80 wrote on Jan 20th, 2011 at 10:24pm:
Dave wrote on Jun 7th, 2010 at 3:36pm:
Maplin Electronics has long charged customers a premium to ring up its head office for customer services and orders. It has now given its branches 0843 numbers.  Lips Sealed


Dave I have recently "e-mailed" Maplin over it's incorrect statement regarding calls costs to it's 0844 head office number, which it states are "local rate" - here

I have also asked them for an explanation as to why they have changed all their store numbers to 0843.

I am awaiting a response.



I also emailed them pointing out the error and informing if they did not change the wording I would report them.

They responded 3 days later with;-

"
Thank you for your email i apologise for the delay in replying to you.

I apologise as it seems the information is incorrectly stated on our website, i have passed the information over to our web team to amend where necessary.

Please don't hesitate to contact us if you have anymore queries.

Kind Regards

Mrs Jamie Parker
Customer Care Department
Maplin Electronics Ltd
"



I emailed on the 21st, and as of today they have changed the wording so as to remove the "Local Rate" term, although no explanation as to why they have changed the numbers! But we know why don't we




Nice to see you got a response, I am still waiting.

I voted with my feet anyway, I shop else where!

Smiley
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Dave
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eXpansys joins the Hall of Shame
Reply #151 - Mar 7th, 2011 at 12:01am
 
I am disappointed to have to report that online retailer eXpansys has decided to jump on the 0845 bandwagon, after having published a 0161 number for many years.
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« Last Edit: Mar 7th, 2011 at 12:04am by Dave »  
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CJT-80
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Re: Hall of Shame: Companies changing numbers
Reply #152 - Mar 17th, 2011 at 7:01pm
 
I am disapointed to see Ink2U has changed from a geo number to an 0844 number having moved premises.

I have e-mailed them to voice my discust.

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CJT-80

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Dave
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Re: Hall of Shame: Companies changing numbers
Reply #153 - Mar 17th, 2011 at 7:03pm
 
CJT-80 wrote on Mar 17th, 2011 at 7:01pm:
I am disapointed to see Ink2U has changed from a geo number to an 0844 number having moved premises.

...and they say 0844 is "local rate"...  Roll Eyes
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CJT-80
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Re: Hall of Shame: Companies changing numbers
Reply #154 - Mar 17th, 2011 at 7:09pm
 
Dave wrote on Mar 17th, 2011 at 7:03pm:
CJT-80 wrote on Mar 17th, 2011 at 7:01pm:
I am disapointed to see Ink2U has changed from a geo number to an 0844 number having moved premises.

...and they say 0844 is "local rate"...  Roll Eyes


Yup I have pointed that out as well !

Sad
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derrick
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SIKKENS
Reply #155 - Mar 18th, 2011 at 9:37am
 
Sikkens are changing from 0800 052 2121, to 0844 4817818, this message is said when calling the 0800 number but there is no time scale.


.
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« Last Edit: Mar 18th, 2011 at 9:37am by derrick »  
 
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Re: Hall of Shame: Companies changing numbers
Reply #156 - Mar 23rd, 2011 at 8:00pm
 
At the beginning of January AA Car Insurance changed their customer service helpline from a 0800 number to 0844 412 4684. The Policy Renewal number also changed to 0844 412 4622. Nowhere in the literature is shown the cost of the call.
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Re: Hall of Shame: Companies changing numbers
Reply #157 - Mar 24th, 2011 at 10:12am
 
blutak wrote on Mar 23rd, 2011 at 8:00pm:
At the beginning of January AA Car Insurance changed their customer service helpline from a 0800 number to 0844 412 4684. The Policy Renewal number also changed to 0844 412 4622. Nowhere in the literature is shown the cost of the call.

0844 412 xxxx numbers are g6 rate, the most expensive 0844 numbers (surprise, surprise), and cost 5.105p/minute to call (at all times) from a BT residential landline.
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« Last Edit: Mar 24th, 2011 at 10:13am by sergeant121 »  

How can you tell when a lawyer's lying?  His (or her) lips move.
 
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japitts
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Re: Hall of Shame: Companies changing numbers
Reply #158 - Mar 25th, 2011 at 1:57pm
 
Just checking through the "contact us" section of AA:

Quite a few of the breakdown numbers still have 0800 & 01x, but then an 084x to call from mobiles. Que?

Breakdown cover for existing members - 0843 or 0161.

<Rhetorical question> Are the AA trying to introduce some 084x numbers "on the sly" and "test the water" of what reaction/complaints they get? </Rhetorical question>

We've got AA breakdown cover, and have been quite pleased with their service compared with rival firms. I've used their 0800 number via the 020 call-through, and the 0121 number... I can't understand why an orgnisation that upto now has been "better than most" where their phone numbers are concerned, is now going down this route.
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Dave
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Re: Hall of Shame: Companies changing numbers
Reply #159 - Mar 25th, 2011 at 2:08pm
 
japitts wrote on Mar 25th, 2011 at 1:57pm:
Breakdown cover for existing members - 0843 or 0161.

That is for Member/Customer Services and previously used a 0870 number. This is the first time I have seen this 0843 number and I've added it to the database.

Interestingly, there are a couple of 0800 numbers for Member Services which find there way onto renewal notices. Calling either 0800, 0161, 0843 or 0870 number goes through to the same IVR.


japitts wrote on Mar 25th, 2011 at 1:57pm:
We've got AA breakdown cover, and have been quite pleased with their service compared with rival firms. I've used their 0800 number via the 020 call-through, and the 0121 number... I can't understand why an orgnisation that upto now has been "better than most" where their phone numbers are concerned, is now going down this route.

The emergency breakdown number is still 0800 887766 or 0121 275 3746. Yet it says "From mobile phones: 0844 873 0087"...  Roll Eyes
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blutak
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Re: Hall of Shame: Companies changing numbers
Reply #160 - Apr 7th, 2011 at 7:29pm
 
The majority of ticket issuing offices at central London theatres have migrated to the 0844 gravy train (e.g., Apollo Hammersmith 08448444748, the O2 arena 08448560202, South Bank centre 08448479910). Is this a way to claim "no booking fee"?  Angry
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Dave
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Re: Hall of Shame: Companies changing numbers
Reply #161 - Apr 7th, 2011 at 7:41pm
 
blutak wrote on Apr 7th, 2011 at 7:29pm:
The majority of ticket issuing offices at central London theatres have migrated to the 0844 gravy train (e.g., Apollo Hammersmith 08448444748, the O2 arena 08448560202, South Bank centre 08448479910). Is this a way to claim "no booking fee"?  Angry

I think one of the main explanations for this is that they are using outsourced providers such as Ticketmasters and See Tickets, as opposed to getting 0844 numbers for their own local box office. Evidently they do not stipulate as part of the contract that customers should not have to ring a Service Charging or premium number.
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Reply #162 - Apr 18th, 2011 at 4:04pm
 
Further to my posts above, I have had protracted correspondence with The AA's CEO's office. At first they tried to fob me off with the usual excuses about using 0844 numbers, then they stated that had they not used Revenue Share, it would have led to "severe consequences". They had considered the use of 0300 numbers, but it was a "Business Decision" to use 0844.
Another case of "rip-off Britain". Needless to say, I will not be dealing with them again.
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Re: Hall of Shame: Companies changing numbers
Reply #163 - May 15th, 2011 at 3:48pm
 
I note that TFL Transport for London has changed from the 0207 number to an 0843 number they say it costs 5p pe minute from a BT land line, they don't mention tthe call set up fee of 12 and a half pence nor do they say what it costs from a mobile. Given that one often needs info while out and about given the frequent disruptions to service  this is a very unfair charge. Should we email Boris ?
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Re: Hall of Shame: Companies changing numbers
Reply #164 - May 15th, 2011 at 5:11pm
 
Nita wrote on May 15th, 2011 at 3:48pm:
I note that TFL Transport for London has changed from the 0207 number to an 0843 number they say it costs 5p pe minute from a BT land line, they don't mention tthe call set up fee of 12 and a half pence nor do they say what it costs from a mobile. Given that one often needs info while out and about given the frequent disruptions to service  this is a very unfair charge. Should we email Boris ?

There is an extensive thread in the Government and Public Sector area of the forum about TfL's decision to switch to a premium number.
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