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Hall of Fame - Public Sector (Read 60,566 times)
Dave
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Re: Hall of Fame - Public Sector
Reply #15 - Jun 18th, 2010 at 10:36am
 
Staffordshire County Council is now in the Hall of Fame with 0300 111 8000:

http://www.staffordshire.gov.uk/news/launchofnewnumber.htm
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CJT-80
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Re: Hall of Fame - Public Sector
Reply #16 - Jun 21st, 2010 at 7:51pm
 
Sorry if this has already been mentioned but the Highways Agency now have an 03 Number - 0300 123 5000 as noted here: http://www.highways.gov.uk/aboutus/2304.aspx and here: https://nds.coi.gov.uk/Content/detail.aspx?NewsAreaId=2&ReleaseID=413781&Subject


Just thought I'd mention it...

Cool
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derrick
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Re: Hall of Fame - Public Sector
Reply #17 - Jun 22nd, 2010 at 10:55am
 
CJT-80 wrote on Jun 21st, 2010 at 7:51pm:
Sorry if this has already been mentioned but the Highways Agency now have an 03 Number - 0300 123 5000 as noted here: http://www.highways.gov.uk/aboutus/2304.aspx and here: https://nds.coi.gov.uk/Content/detail.aspx?NewsAreaId=2&ReleaseID=413781&Subject


Just thought I'd mention it...

Cool



http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1276810737   Wink
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Budget_Caller
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Re: Hall of Fame
Reply #18 - Jul 13th, 2010 at 1:16pm
 
Dave wrote on Aug 12th, 2008 at 8:24pm:
Hello Mods, Can the URL for this link please be changed to the Councils new contact webpage for that department which is: http://www.southoxon.gov.uk/ccm/content/cmt/contact-us/contact-waste-and-recycli... also the replacement phone number is now 03000 610610. Feel free to delete this post once the reqd. updates are made. Many thanks.
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Dave
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Re: Hall of Fame
Reply #19 - Jul 13th, 2010 at 1:22pm
 
Budget_Caller wrote on Jul 13th, 2010 at 1:16pm:
Dave wrote on Aug 12th, 2008 at 8:24pm:
Hello Mods, Can the URL for this link please be changed to the Councils new contact webpage for that department which is: http://www.southoxon.gov.uk/ccm/content/cmt/contact-us/contact-waste-and-recycli... also the replacement phone number is now 03000 610610. Feel free to delete this post once the reqd. updates are made. Many thanks.

Hi and welcome to SAYNOTO0870.COM. Thanks for that; I've updated it as you suggested.  Smiley
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reserved
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Re: Hall of Fame - Public Sector
Reply #20 - Mar 4th, 2011 at 10:57am
 
South East Water

Just received my latest bill, the payment has gone up Sad  but they have changed from 0845/0800 numbers to 0333 numbers  Smiley

Customer Service was 0845 301 0845   now 0333 000 001
24hr emergency line was 0845 602 1724   now 0333 000 0365
Leak line   was 0800 028 3399   now   -333 000 3330
Automated payment line was  0800 923 0351   now  0333 000 0247

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SilentCallsVictim
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Re: Hall of Fame - Public Sector
Reply #21 - Mar 4th, 2011 at 1:06pm
 
reserved wrote on Mar 4th, 2011 at 10:57am:
South East Water ... have changed from 0845/0800 numbers to 0333 numbers

The beginning of an 18 month transition process is announced on 21 February 2011.
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reserved
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Re: Hall of Fame - Public Sector
Reply #22 - Mar 4th, 2011 at 1:50pm
 
SilentCallsVictim wrote on Mar 4th, 2011 at 1:06pm:
The beginning of an 18 month transition process is announced on 21 February 2011.



All the numbers I have listed are shown on the new bills "popping" through letter boxes now!
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CJT-80
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Re: Hall of Fame - Public Sector
Reply #23 - Mar 4th, 2011 at 3:12pm
 
SilentCallsVictim wrote on Mar 4th, 2011 at 1:06pm:
reserved wrote on Mar 4th, 2011 at 10:57am:
South East Water ... have changed from 0845/0800 numbers to 0333 numbers

The beginning of an 18 month transition process is announced on 21 February 2011.


Well that would make sense as they have NOT bothered to update the Contact Us page with the revised numbers. I will however note on my parents SE Water bill the new number.

18 months to update numbers seems a VERY long time!

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SilentCallsVictim
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Re: Hall of Fame - Public Sector
Reply #24 - Mar 4th, 2011 at 3:19pm
 
reserved wrote on Mar 4th, 2011 at 1:50pm:
All the numbers I have listed are shown on the new bills "popping" through letter boxes now!

I wondered if the suggestion of a lengthy transition might explain why the contact web page has not yet been updated. (I spotted this when searching to see how the cost of calling the new numbers was being described - there have been some real howlers!)

If all customers receive the same documents with the new numbers, then obviously the process has been completed earlier than announced.

Noting that there are still two distinct service operations following the merger with Mid Kent, one wonders if these are to be combined under a new number. It could be that the transfer over to a new single contact centre will be progressive.
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« Last Edit: Mar 4th, 2011 at 3:29pm by SilentCallsVictim »  
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CJT-80
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Re: Hall of Fame - Public Sector
Reply #25 - Mar 4th, 2011 at 3:24pm
 
SilentCallsVictim wrote on Mar 4th, 2011 at 3:19pm:
reserved wrote on Mar 4th, 2011 at 1:50pm:
All the numbers I have listed are shown on the new bills "popping" through letter boxes now!

I wondered if the suggestion of a lengthy transition might explain why the contact web page has not yet been updated. (I spotted this when searching to see how the cost of calling the new numbers were being described - there have been some real howlers!)

If all customers receive the same documents with the new numbers, then obviously the process has been completed earlier than announced.



Pont noted SCV.  Smiley

Regarding the "incorrect" statements for 03 numbers, I recently contacted an ISP who stated 0345 numbers were charged at "Local Rates" - The colleague who e-mailed me back was happy to be informed of Ofcom's statement regarding these numbers as being "standard geographic charges" which is a better way of advising it. He informs me they will update the site.

Smiley
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« Last Edit: Mar 4th, 2011 at 3:24pm by CJT-80 »  

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CJT-80

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Dave
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Re: Hall of Fame - Public Sector
Reply #26 - Mar 7th, 2011 at 2:54pm
 
I've added Census 2011 to the Public Sector Hall of Fame.
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