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National Express Coaches (Read 563 times)
Martin_rosen
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National Express Coaches
Mar 9th, 2010, 10:17am
Does anyone have any new numbers for them.  Most of those listed either do not work,  one went through to an 'emergency line' and another to 'headquarters'!
 
Thank you.
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Dave
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Re: National Express Coaches
Reply #1 - Mar 9th, 2010, 10:24am
Hi Martin. Please tell me which numbers you tried and what you found for each one so I can make necessary changes.
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« Last Edit: Mar 9th, 2010, 10:25am by Dave »  
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Dave
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Re: National Express Coaches
Reply #2 - Mar 9th, 2010, 8:32pm
The report sent to us by Martin_rosen:
Quote:
0121 625 1122  - n/u tone
> 0121 254 6333  - emergency line !
> 0121 460 8400  - corporate headquarters
> 020 7529 2000  - recorded announcement : no. changed to 0845 0130130

 
I will finish off amending the database tomorrow, but (according to the verified database) National Express Coaches, ticket sales is 0121 423 8497 and customer relations is 0121 450 8447.
 
Let us know how you get on including what you try, what works and what doesn't and why it doesn't work.  Smiley
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« Last Edit: Mar 9th, 2010, 8:43pm by Dave »  
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Martin_rosen
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Re: National Express Coaches
Reply #3 - Mar 10th, 2010, 11:06am
I have checked out all the geographical numbers and here are the responses.
 
0121 460 8400    - dead line, no connection at all
0121 423 8497    - worked, and very helpful operator
0121 450 8447    - transferred me to ticket sales via a menu
0800 0282878     - answered 'assisted travel'.  Did not hold for live operator.
0121 254 6333    - not ticket sales, referred me to 0871 number
023 9273 3030    - NU tone
01603 675269     - Complaints department.  If I re-dial to 0845 number I would get a menu, and choose option 2
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Dave
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Re: National Express Coaches
Reply #4 - Mar 10th, 2010, 3:40pm
Hi Martin, thanks for the feedback. I've have made some changes to the database entries.
 
I have found the following:
 
I tried 0121 460 8400 yesterday evening and it answered with a recording saying that it was National Express head office and the exact same message was on 0845 013 0130. This 0845 number rings out but wasn't answered when I tried it just now. However, the 0121 number is answered, but there is no ringing tone - just a period of silence. They may put you through to sales or customer services if you ask them to and I will be interested to learn whether you find that they will do this or not.
 
 
In summary, I think that the best number to purchase tickets for National Express Coaches is 0121 423 8497. Or buy them online if you can.
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