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Credit Expert (Read 20,351 times)
samwsmith1
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Credit Expert
Jul 28th, 2010 at 3:06am
 
Hi,

I just received at automated response to my email telling me that to cancel to ring: 0800 561 0083, then at the bottom it said to call 0115 935 6662 if you cannot dial freephone numbers.

This was the email:
Quote:
THIS IS AN AUTOMATED RESPONSE. PLEASE DO NOT REPLY TO THIS EMAIL.

RE: Your cancellation Request

If you would like to cancel your membership, please call us on free phone 0800 561 0083.

Our opening hours are Monday to Friday 9am until 6pm and Saturday 9am until 1pm. The lines can be very busy so you may wish to avoid the peak times of 10am to 11am and 12pm to 2pm on weekdays.

WHAT YOU SHOULD KNOW BEFORE YOU DECIDE TO CANCEL:

* We receive regular updates from lenders, so it is likely that your credit report will change. As a member of CreditExpert, you can check your report as often as you like.

* While you are a member we will also send you alerts to tell you when your credit report changes significantly.

* You can easily check your report before you apply for credit, to make sure everything is up to date.

* If you have a specific question about your credit report, please use this form: https://www.creditreporthelp.experian.co.uk/creditexpertqueries/. We will reply by e-mail as soon as possible.

FURTHER INFORMATION:

And remember, if you do cancel your membership, you can easily rejoin Credit Expert any time you need us.

If you are unable to call the free phone number, please call us on 0115 935 6662.

This is an automated response. Please do not reply to this email.


Hope this helps
Sam
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Dave
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Re: Credit Expert
Reply #1 - Jul 28th, 2010 at 11:24am
 
Thanks for this.  Smiley

I've updated the entries for Credit Expert.

0115 935 6662 and 0800 561 0083 are cancellations only.

0844 481 0800, 0115 935 6700 and 0800 656 9000 all go through to the same menu for member/non-member enquiries.
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