Dave

I am able to confirm a geographic number for Tesco in Beverley, which is not yet in the database ....

MORTON LANE,
BEVERLEY,
EAST RIDING OF YORKSHIRE,
HU17 9DB.
Telephone: 0845 6779101

Geographic number used successfully earlier today is ... 01482 883344

Would you mind updating the list, please 


Also, just out of interest, why are so many numbers struck-out?  I presume they no longer work 

Edit:  Ooops    It is actually in the Unverified list

---

Correct 

After ringing for a while (perhaps a minute or so) it was answered directly by a HUMAN BEING 

How mad is that 

Very pleasant lady, who was able to sort out my enquiry 


Anyway, I hate those menus with a vengeance.  The option I need is nearly always the last one, and I have to listen to all the unwanted dross until I hear the desired option 

/End Rant 

I have a suspicion that incoming calls are picked up by Staff on the Customer Service desk just inside the entrance.  Perhaps they were busy when I called, hence the slight delay in answering.

I hope to visit the store tomorrow, so I will try to find out a bit more 
BTW - I did precede the number with 141 

Edit: Is Dave on half-term 

I'm back, bright and early, well bright.

As I posted on the thread for Tesco in Colchester (the one that CJT-80 alluded to), I recently went through the entries for Tesco branches and struck out all those alternatives which are now not recognised and for which there was no known replacement.

What seems to be happening is that stores are being moved from BT numbers to C&W ones. Some have been found to have one of each (that go through to the IVR - and it follows that it is assumed two blocks for incoming numbers) running in parallel. Perhaps there is a phased approach of transition.

The number for Beverley, 01482 883344, is a widely publicised one, and, I assume, not one of a block. C&W has one 01482 prefix and it is 40 (with the subsequent digits being 0, 1, 6, 7, 8 and 9). 408600 is the IVR for Beverley and, based on other stores, 408607 will probably be for the customer service desk (I wonder if this is the same department as 883344).

Unfortunately quite a few of the IVRs haven't got their directions and address recorded, so the default message from the Scottish lady (referring the caller back to the Store Locator) is played. In order to work out which store it relates to, it is often necessary to note down things such as opening times and in-store facilities and see which 0845 number they tally with. It is best not to assume that the information on the store's page on the Store Locator is the same as that on the automated phone system, as it's not. Within some STD code areas, there is more than one Tesco that has the same opening hours, which is why comparing facilities can be necessary.

There are two more main Tesco stores within the area covered by the 01482 code and they are the Hull Superstore on Hall Road and Hull Extra in St Stephen's Centre.

The former's IVR is 408300 which I have now listed in the database. There were two unverified numbers for this branch which I have now removed and they are 802101 and also 475979 which had a note to say that a call was received from it. BT Phonebook also gives 803487 and 805562, as well as 803487 for the filling station.


I have not found the IVR number for St Stephen's. However, the number published for it on a number of sites, and listed unverified in our database, 303400 could be the KC number. The Centre's own website gives the contact number for Tesco Extra as 407407. Remember the customer service desks within stores usually end 07... Yet 407400 is unobtainable. I wonder if some branches' 00 numbers aren't configured to route to their IVRs and some are. 

Golf_Paul wrote on Feb 21^st, 2012 at 3:58pm:

See this Computer Weekly article from May 2008: Tesco’s IT strategy to support international expansion

Quote:

So the move by Tesco away from BT Featurenet to the current C&W network started in 2008. It is possible, with the greatest of respect to staff, that they may not have realised that the new service from C&W is not "Featurenet", which is in fact a service from BT.

The fact that branches are switching to C&W geographic numbers suggests that they are moving operators (or have done so). Similarly, I guess that in Hull and Beverley, KC numbers are to be replaced with C&W ones. What I've found rather confirms this.

Thus, I suggest that perhaps the customer service desk can be reached on the C&W number 408607, as well as the old KC number 883344. The IVR (which the 0845 number directs to) can be reached on 408600.