Hi there!

If you look on their website, it states:

http://www.ingdirect.co.uk/home/contactus.asp

As you are an existing customer:

Savings
If you are an existing customer, please
call our interactive telephone banking
service on:.........................................0845 603 8888
Existing fixed rate savings customers
please call.........................................0845 845 5888
If you are calling us from abroad, please
dial ................................................+44 118 938 8151

Please note you need a touch tone telephone to operate your account.
Our current opening hours are
Monday to Friday 8am-10pm
Saturday, Sunday and Bank Holidays 9am - 9pm

Is this alright?

QED.

James Bond