SAYNOTO0870.COM - EE Introduce Call Jumping Charge.

bigjohn Supreme Member Offline Posts: 2,316 Gender:	EE Introduce Call Jumping Charge. Aug 14^th, 2014 at 6:23pm EE now charge callers 50p if they wish to jump the queue. Whatever next ? See: http://www.bbc.co.uk/news/business-28790807 They still dont comply with the new directive either by giving a 01/02/3 customer service contact number. http://ee.co.uk/help/get-in-touch
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SilentCallsVictim

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aka NHS.Patient, DH_fairtelecoms

Posts: 2,494

Re: EE Introduce Call Jumping Charge.
Reply #1 - Aug 22^nd, 2014 at 1:27pm

Simply as a punter (a customer of Orange) I have an interesting story from today to relate.

I declined the invitation to pay 50p to have my call to customer services "prioritised" and was answered by an agent within about 15 seconds. The quality of service provided to a non-priority caller was not significantly worse than that generally offered, so I could conclude that the I would have totally wasted my 50p had I taken that option.

I was not however offered a chargeable opportunity to opt-out of the spam service which follows. During and following my call, I received the following SMS messages:
Quote:

Time	From / To	Message
22/08/2014 10:07	from_Orange	Overall, how satisfied were you with the experience of contacting EE / Orange / T-Mobile ? On a scale of 10 (extremely satisfied) to 0 (very dissatisfied).
22/08/2014 10:08	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:08	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:16	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:16	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:17	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:17	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:21	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:21	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:21	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:21	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:21	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:34	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:34	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:44	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:44	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:44	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:44	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:44	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:44	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:44	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:44	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:56	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:56	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:56	from_Orange	Overall, how satisfied were you ….
22/08/2014 10:57	from_Orange	Overall, how satisfied were you ….

In my onigoing communications with EE by email (over various important matters), I have advised that a numeric response on a scale of 0-10 does not provide me with an adequate opportunity to make my point. 26 requests may reflect the extent to which EE is anxious to receive feedback, but … Angry

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@fairtelecoms (tweets)

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CJT-80 Global Moderator Offline Posts: 1,713 Manchester Gender:	Re: EE Introduce Call Jumping Charge. Reply #2 - Aug 24^th, 2014 at 2:06pm Frankly there is nothing more annoying for me than those "improvement" surveys, especially the SMS ones! They should provide an opt-out facility or another contact method to give proper feedback!
Back to top	Regards, CJT-80 Any comments made are my own and are not those of SayNoTo0870.com IP Logged