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https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi Main Forum >> Geographical Numbers Chat >> Southern Water Still Using 0845 Contact Numbers. https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1406345351 Message started by bigjohn on Jul 26^th, 2014 at 4:29am

Title: Southern Water Still Using 0845 Contact Numbers.
Post by bigjohn on Jul 26^th, 2014 at 4:29am

I was surprised to see that Southern Water still promote 0845 Customer Service Numbers.

http://www.southernwater.co.uk/about-us/contact-us/call-us.asp

They are now 5 weeks past the date they should have complied with the directive ,you would have thought they would have got their act together by now.

Title: Re: Southern Water Some progress.
Post by bigjohn on Aug 29^th, 2014 at 6:11am

They have now introduced a 0330 number for Water and wastewater enquiries.

0330 303 0368

But suggest its only for mobile callers and still prominently promote the 0845 numbers.

Havent a clue comes to mind,unless its a deliberate ploy. :o

http://www.southernwater.co.uk/about-us/contact-us/call-us.asp

Title: Re: Southern Water Still Using 0845 Contact Numbers.
Post by derrick on Aug 29^th, 2014 at 3:16pm

Well they have nothing to lose by not complying as confirmed by my post #22 here: -

http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1403515755/22#22

.

Title: Re: Southern Water Still Using 0845 Contact Numbers.
Post by bigjohn on Jul 2^nd, 2015 at 12:03pm

Some improvement they are now promoting the 0330 numbers correctly apart from calling them local rate.

They still retain a dreaded 0845 number for bill payments etc etc.
So it costs a premium for the priviledge.

Title: Re: Southern Water Still Using 0845 Contact Numbers.
Post by Ian01 on Jul 10^th, 2015 at 8:45pm

Some more changes effective 1 July 2015.
https://www.southernwater.co.uk/call-us

Title: Re: Southern Water Still Using 0845 Contact Numbers.
Post by bigjohn on Jul 11^th, 2015 at 8:53am

bigjohn wrote on Jul 11^th, 2015 at 8:48am:

[quote author=Ian01 link=1406345351/4#4 date=1436557535]
Some more changes effective 1 July 2015.
https://www.southernwater.co.uk/call-us

They still use 2 0845 numbers one for automatic payments as I mentioned previously when I touched on these changes ,and one for minicom use.