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https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi Main Forum >> Geographical Requests >> BT Openworld/Internet Technical Support line https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1086611071 Message started by jno on Jun 7^th, 2004 at 1:24pm

Title: BT Openworld/Internet Technical Support line
Post by jno on Jun 7^th, 2004 at 1:24pm

Hi,

does anyone know this? I can't believe they want 50p per minute for technical support, surely there is a cheaper alternative - the obvious one being changing to a different provider.

Title: Re: BT Openworld/Internet Technical Support line
Post by DaveM on Jun 7^th, 2004 at 10:34pm

The cheapest choice is to do like me and become a support engineer; if you want a job doing properly then do it yourself ! :o
Most support lines ask silly rates for support now to pay for it. Not reasonable you say ! You haven't been on the other end of the support line. I can assure you that 09xx reduces the number of silly calls. Oh, we still get them, but it leaves room for the deserving cases. If I came on a callout for a silly call it would cost you a Basic charge for 1.5 hours, at £40/hr, plus travel costs, plus parts (plus VAT) !
You work out the cheapest method and tell me which you'd rather pay :-X

I don't suppose the BT Broadband support line (0870 2404650) is any good to you; 01912 184102 8)

If not, I will keep my eyes open for you just in case.

Title: Re: BT Openworld/Internet Technical Support line
Post by Rick on Jun 12^th, 2004 at 11:35am

IMHO, complaint (sorry, customer service) lines should always be free. Complaints are some of the most valuable information a company can get.

Okay, as a compromise, have one free complaint number and one premium-rate one for those in a hurry and willing to pay to jump the queue.

Some BT Openworld numbers I have that may help:
0845-6007020 BT Openworld Helpdesk
0800-1690199 BT Openworld Status Update
The latter is a recorded message informing you of known problems, e.g. no broadband to Ipswich today!

cheers

Title: Re: BT Openworld/Internet Technical Support line
Post by DaveM on Jun 23^rd, 2004 at 12:50am

Quote:

. . . customer service lines should always be free. Complaints are some of the most valuable information a company can get.

Not disagreeing with you in the least but the request was for the Internet Technical Support number not the customer service number.
If you look carefully, I think you'll find their CS number is free ! ::) The Helpdesk is Support NOT CS !!