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Message started by andy9 on Oct 27th, 2006 at 12:27am

Title: 101 on hold
Post by andy9 on Oct 27th, 2006 at 12:27am
The Police don't like it

http://www.theregister.co.uk/2006/10/26/101_on_hold/


Quote:
The decision was made at a meeting after police forces complained that two out of every three calls were deemed inappropriate.

Hampshire Constabulary's deputy chief constable Ian Readhead told the Home Office at the meeting his authority had become nothing more than a provider of train timetables or tourist information service. It was also reported that many callers had a genuine emergency and needed a 999 service.


Title: Re: 101 on hold
Post by OverlordKain on Oct 27th, 2006 at 10:47am
Meanwhile we've gone from big ugly grey landrovers with a Confidential Freephone 0800 number, to a highly-publicised campaign for the "new non-emergency number" ... 0845 600 8000 ...  >:(

Title: Re: 101 on hold
Post by Heinz on Oct 27th, 2006 at 2:30pm

andy9 wrote on Oct 27th, 2006 at 12:27am:
The Police don't like it

http://www.theregister.co.uk/2006/10/26/101_on_hold/


Bearing in mind the main objection was the 10p per call cost (incidentally, would that now be 40p from a TK?), I think one word in that article says it all:


Quote:
The number has bought many benefits .......

Clearly, the word should have been 'brought' - but Freud knew better!

Title: Re: 101 on hold
Post by mikeinnc on Oct 27th, 2006 at 7:44pm
http://www.telegraph.co.uk/news/main.jhtml?xml=/news/2006/10/27/ninein27.xml

Looks like the whole plan is to be shelved?


Quote:
A key Labour law and order pledge to set up a national non-emergency number to divert calls from the 999 system is to be shelved.

Ministers have decided not to extend the programme beyond pilot areas where it has been running over the summer.


Another stuff-up!  ;D

Title: Re: 101 on hold
Post by NGMsGhost on Oct 27th, 2006 at 10:06pm
Perhaps someone at the Home Office or in ACPO read my response to Ofcom's 101 consultation paper after all. ;)

Title: Re: 101 on hold
Post by andy9 on Oct 27th, 2006 at 10:08pm
Perhaps this was also influential


Quote:
The decision was made at a meeting after police forces complained that two out of every three calls were deemed inappropriate.


Title: Re: 101 on hold
Post by NGMsGhost on Oct 27th, 2006 at 10:20pm
I wonder how many of the calls complained about the fact that 101 was a chargeable call while good old 999 was free of charge. ;)

Title: Re: 101 on hold
Post by trubster on Oct 30th, 2006 at 12:36am
Does anyone know of a geo number for 101, i have 0114 261 0622 but that is only good in sheffield, where as 101 is universal

Cheers

Kev

Title: Re: 101 on hold
Post by NGMsGhost on Oct 30th, 2006 at 1:12am
101 doesn't exist in most places and never will.  That's the whole point of this thread.

The Police have a nasty habit of using 0845 for non emergency services in many UK counties.



Title: Re: 101 on hold
Post by tynesider on Nov 4th, 2006 at 1:09pm

mikeinnc wrote on Oct 27th, 2006 at 7:44pm:
http://www.telegraph.co.uk/news/main.jhtml?xml=/news/2006/10/27/ninein27.xml

Looks like the whole plan is to be shelved?


101 is carrying on in Northumberland, however what use is it.

For 10p I was on hold for 7 minutes before I gave up trying to report an ASBO event.
When I called the police on a local number (for 5p) and was answered instantly, they said that 101 would have just referred me to them anyway as 101 is mainly an advice and referral service.

Perhaps 101 should be shelved if you need the police for anything serious? :'(

~ Quote box tidied up by Dave

Title: Re: 101 on hold
Post by NGMsGhost on Nov 4th, 2006 at 1:13pm
Its a shame getting 084 and 087 shelved has proved a rather more uphill struggle.  But then of course there were no snouts already deep in the revenue share trough in this case. ;) ::)

Title: Re: 101 on hold
Post by idb on Nov 2nd, 2007 at 12:33am
http://www.thisishampshire.net/news/hampshirenews/display.var.1802322.0.threat_to_future_of_101_police_number.php

Threat to future of 101 police number
By Chris Semple


<<
HAMPSHIRE police say they are confident their controversial 101 non-emergency number will continue despite a Government warning that funding for the scheme is due to be slashed.

The county was one of the first places in the UK to get the 101 number, which was set up to tackle anti-social behaviour and ease pressure on the 999 service.

Since its launch in May last year tens of thousands of calls have been received by the service, to the extent that last November Hampshire was handed an additional £500,000 in Government funding to pay for extra staff to ensure calls are answered and dealt with.

However the Government has now warned those county's operating the 101 number to expect a reduction in cash because of severe financial pressures'.

Five Wave 1' pilots scheme of the number were originally set up in Hampshire and the Isle of Wight, Cardiff, Sheffield, Northumberland and Tyne & Wear, and Leicester and Rutland, and are widely regarded as successful.

Last night, for example, Hampshire received more than 670 calls to the number, although Halloween is typically one of the service's busiest days of the year.

But a scheduled expansion of the 101 project was suspended last October amid apparent cost fears.

A verdict on the future of the scheme is due imminently, but a report by South Wales Chief Constable Barbara Wilding disclosed that the Home Office has already told existing pilot areas to expect a cut in funding, which had been due to continue until at least 2010.

According to Ms Wilding's report, delivered to the South Wales Police Authority, a Government official said "severe financial pressures within the Home Office" were to blame for the rethink of the expansion.

Creating a national non-emergency phone number to take pressure off the 999 system and combat anti-social behaviour was a pledge in Labour's manifesto for the last general election.

However the Home Office has been accused of quietly' abandoning its manifesto pledge, after it emerged in June that administrative support for the project had been slashed.

The non-emergency number had originally been due to roll out nationwide by 2008, with total development and implementation costs expected to top £140 million.

A Home Office spokeswoman said: "Ministers are currently considering the future of the non-emergency number.

"The service is still live and is currently being assessed."

Today though a spokeswoman for Hampshire Constabulary said they were confident the scheme could keep running.

The spokeswoman added: "It's nothing new.

"It's always been clear that the funding for the scheme as it stands at the moment couldn't continue. However we are looking into ways of keeping the number running if funding is reduced."

11:58am Thursday 1st November 2007

>>

Title: Re: 101 on hold
Post by vinylweatherman on Nov 2nd, 2007 at 7:26pm
 Surely the "innappropriate" calls will just go to the 0845 number from the 101. What is the difference, both are non-emergency police numbers, and both are chargeable.
 All that will happen is that there will be an increase in calls to 999, and more espcially so when someone is not in their own area and simply cannot find out which of the many 0845 police numbers is appropriate - they will have to call 999 and be put through to the non-emergency desk. 101 at leasts avoids this, with the 999 service not having to fend off trivia, even though the 101 service may suffer alot of innappropriate calls (and surely this would also apply to the 0845 number).

   The easiest way to reduce the burden is for citizens to stop calling "in the public interest", but confine their effort to those matters where they have a pesonal interest, and will at least derive benefit personally from paying through the nose for the call.

Title: Scotland - Ministers set to bin 101
Post by Dave on May 12th, 2008 at 8:37pm
Source: Scotsman

http://news.scotsman.com/politics/Ministers-set-to-bin-idea.4072973.jp

<<
Ministers set to bin idea of a non-emergency 101 hotline
Published Date: 12 May 2008
By IAN SWANSON

CALLS for a Scotland-wide non-emergency number to ease pressure on the 999 system are set to be rejected by the Scottish Government.

Ministers believe a 101 hotline piloted south of the Border represents "a very limited solution" and instead propose a marketing campaign to remind people how to contact their local police.

The Association of Chief Police Officers in Scotland (ACPOS) had backed the idea of a 101 hotline after figures showed up to half the 5.8 million 999 calls received by Scotland's police forces each year were not related to emergencies.

And Edinburgh West MSP Margaret Smith, the Liberal Democrat justice spokeswoman, was among politicians supporting the move.

But in a letter to the Scottish Parliament's audit committee, senior civil servant Robert Gordon made it clear that ministers are not convinced. He said a single national non-emergency number "has attractions" but would need to link into not only Scotland's eight police forces but the 32 Scottish local authorities, ambulance and fire services, British Transport Police and others.

And, he added, telecoms regulator Ofcom had said a three-digit number could be made available only on a UK-wide basis.

Mr Gordon said the existing 101 number, intended for reporting antisocial behaviour, could be expanded into a "genuine non-emergency number" across the UK. But he said the pilot in England and Wales had not led to a reduction in 999 calls.

The cost of introducing a 101 number across Scotland has been estimated at around £9m.

Mr Gordon said: "Overall, ministers consider that the 101 number is a very limited solution and while they welcome ACPOS' work to explore its potential, the evidence at this stage suggests that, as it stands, the 101 number is unlikely to deliver benefits across the country which would justify that substantial investment."

He said using 03 or 0800 numbers would mean extra costs for the police. And he added: "Many forces have already carried out extensive work in marketing their 0845 numbers and consider there is a strong risk that another change would confuse the public in those areas."

Mr Gordon concluded that many of the concerns could be met if the public were more aware of the correct number to call. He said only three forces – Fife, Strathclyde and Northern – had employed a marketing strategy for their new contact centres.

He said: "Ministers consider that further and more effective marketing work could be usefully undertaken to make the public more aware of the numbers to be called in non-emergency situations."

Commenting on the news that the idea looks set to be scrapped, Edinburgh West MSP Margaret Smith said: "I'm very disappointed by that and I would be interested to see the evidence on which they're basing that decision.

"This was something that the police forces had welcomed as a possibility. I don't think people are absolutely sure on how to contact the police if it's not an emergency. The one number they do know is 999 but they probably don't know how to get in touch with their local police station."
>>

Title: Re: 101 on hold
Post by jgxenite on May 13th, 2008 at 8:33am
So clearly this Scottish politician has no idea of the work done by a few police forces "south of the Border", which seem to have successfully moved to 03 numbers without any adverse effects.

Title: Re: 101 on hold
Post by Dave on May 13th, 2008 at 9:20pm

jgxenite wrote on May 13th, 2008 at 8:33am:
So clearly this Scottish politician has no idea of the work done by a few police forces "south of the Border", which seem to have successfully moved to 03 numbers without any adverse effects.

More information on Robert Gordon who is the Director-General for Justice & Communities for the Scottish Government here.

Mr Gordon's response to the Audit Committee seemed to suggest that. See this post.

Title: Re: 101 on hold
Post by Dave on Oct 5th, 2008 at 8:07pm
Source: BBC News

http://news.bbc.co.uk/1/hi/england/south_yorkshire/7653363.stm


Quote:
Crime hotline future under threat

A helpline for people to report low-level crime in Sheffield will not become a countywide service, putting its future under threat.

The 101 number was designed to ease pressure on the emergency services.

But the service was delivered a blow when the Home Office stopped providing funding in March.

There were hopes of rolling out the service across South Yorkshire to secure its future but local councils said it was not financially possible.


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