Having just purchased a laptop from John Lewis it is annoying that the 90 helpline is non geographic! They were unable to help with the geo number so hopefully someone out there can. That annoying number is 0870 6000060, any help would be greatly appreciated.

Regards, Barry

http://www.johnlewis.com/Guides/techwarranty.aspx?StatusID=10
# Our helpline is provided by the software experts Client Logic.
# Helpline telephone number: 0870 600 0060


http://www.clientlogic.com/our_contact/index.html
ClientLogic European Headquarters
The Orient Centre
Greycaine Road
Watford, England WD24 7GB
Tel: +44 (0) 1923 653000
Fax: +44 (0) 1923 209630

However, be prepared to have your query completely misunderstood
http://news.bbc.co.uk/1/hi/england/derbyshire/4525010.stm

Many thanks 'a very nice man' most appreciated.

Having rang the recommended number I was given an alternative (01392429429) and found this most useful - this is the main switchboard of client logic and they put me through to the JL helpline, without any bother.

Regards

Barry

I have recently purchased a laptop from John Lewis part of the reason for buying from them was the after sales suppot and 90 free computer software support.  I have found to my cost to get this support you need to call a 0870 number. I have searched the site for the number but can not find an alternative number.  The number is 0870 600 0060 does anyone have an alternative number?

The website seems to give no indication whether this number is run by John Lewis or an external provider. Google searches throw up no further clues. Have you tried ringing the head office (number in the database) and asking if you can be transferred?

bmangan wrote on Feb 22^nd, 2007 at 11:43am:

Many thanks 'a very nice man' most appreciated. Having rang the recommended number I was given an alternative (01392429429) and found this most useful - this is the main switchboard of client logic and they put me through to the JL helpline, without any bother. Regards Barry

I just tried that alternative number and they told me to ring the 0870 number!

That number is now unobtainable

Can anyone please help with an alternative number for the John Lewis software support helpline.

The number given is 0870 600 0060 and searching the database and google I cannot find an alternative.

Thanks in anticipation.

Dave

Hi there and a very warm welcome to the forum.

Have you looked at the database? There are loads of verified and unverified numbers there for John Lewis. Would any of those be of any help to you?

davefletcher123 wrote on Apr 7^th, 2010 at 1:46pm:

Can anyone please help with an alternative number for the John Lewis software support helpline. The number given is 0870 600 0060 and searching the database and google I cannot find an alternative.

What company provides this service? I would be surprised if it is John Lewis itself and would expect it to be outsourced. In order to find an alternative, it's likely that this question will need to be answered.

I have joined your posting to the existing thread for this helpline. There is a suggestion that the provider is ClientLogic; perhaps a member can investigate whether this is still the case.

Dave wrote on Apr 7^th, 2010 at 4:54pm:

davefletcher123 wrote on Apr 7th, 2010 at 1:46pm: Can anyone please help with an alternative number for the John Lewis software support helpline. The number given is 0870 600 0060 and searching the database and google I cannot find an alternative. What company provides this service? I would be surprised if it is John Lewis itself and would expect it to be outsourced. In order to find an alternative, it's likely that this question will need to be answered. I have joined your posting to the existing thread for this helpline. There is a suggestion that the provider is ClientLogic; perhaps a member can investigate whether this is still the case.

Looks like they lost the job in 2007. http://www.ukbusinesspark.co.uk/clc13140.htm

Looks like J L now outsource customer care to BeCogent. see  http://www.personneltoday.com/articles/2007/06/12/41063/scottish+contact+centre+operator+becogent+wins+multi-million+contract+with+john+lewis+direct.html

There`s an enquiry number 01236 628100 here http://www.becogent.com/

Just looking myself now for a number to phone the John Lewis helpline. Did anyone have any luck?

This helpline is provided by sitel in Exeter

0330 123 0106 is a technical support line run by John lewis Who as a last resort sometimes will put you through to software support.