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Main Forum >> Geographical Numbers Chat >> Media: Dial 0870 for rip-off
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Message started by idb on Jun 5th, 2007 at 9:56pm

Title: Media: Dial 0870 for rip-off
Post by idb on Jun 5th, 2007 at 9:56pm
http://www.themoneypages.com/ccstory/21645/87/Dial_0870_for_rip-off.htm

<<

Consumer organisation Which? has called on companies using revenue-sharing numbers for customer service help lines to put a stop to these expensive and confusing practices


Most people are unaware of the implications of calling an 0870 or 0871 number, incorrectly believing them to be relatively cheap in comparison to other premium rate phone numbers. However industry regulator Icstis has found that Brits spend a massive £300 million each year dialling 0871.

In reality however, organisations that use 0845, 0844 and the higher charging 0870 and 0871 numbers can share the revenue from calls with the phone service provider. This means that the longer customers stay on the line, the more both companies will earn.

[...]

Editor of Which?, Neil Fowler, said: “Revenue-sharing is a stealth tax of the worst kind. Tales of customers hanging on for ages at huge expense when they are trying to place an order – or even make a complaint – are numerous. Where once businesses paid to look after customers, it now seems that customers must pay for the privilege of businesses looking after them.”

>>

Title: WHICH? stepping up to the line?
Post by firestop on Jun 7th, 2007 at 11:34am
http://uk.news.yahoo.com/rtrs/20070607/tuk-uk-britain-phone-fa6b408.html

Good to see Which? are getting stuck in - but will it have any effect?  Personally doubt it.

Title: Re: Media: Dial 0870 for rip-off
Post by Keith on Jun 7th, 2007 at 1:19pm
It is on BBC2 teletex (or however you spell it!) in the business section (in the 200 range, see 201 for exact location). This is a good sign for raising the profile and stuff on here often hits working lunch and other programmes. I only saw some of working lunch today. What i saw didn't mention it.

Title: Re: Media: Dial 0870 for rip-off
Post by Dave on Jun 7th, 2007 at 1:27pm

Keith wrote on Jun 7th, 2007 at 1:19pm:
It is on BBC2 teletex (or however you spell it!) in the business section (in the 200 range, see 201 for exact location). …

Page 206, subpart 1:

~ Edited by Dave: Live Ceefax page removed as it's now changed

Title: Re: Media: Dial 0870 for rip-off
Post by a very nice man on Jun 8th, 2007 at 9:37am
You might need to amend the link Dave,. Looks like it's an updatable one.

Title: Re: Media: Dial 0870 for rip-off
Post by Keith on Jun 8th, 2007 at 1:09pm
Which report mentioned on working luch today in their news roundup. Later Experion on and up popped their pohone nunmber 0870 XXXXX.

She was challenged by the presenter for using a premium line as per earlier story. However he ruined the opportunity of nailing her by then saying  it is not free is it?, which enabled her to say 'No. but it isn't expensive'.

Shame but good to see extra


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