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Main Forum >> Geographical Requests >> Direct Holidays Customer service
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Message started by tony2468 on Jun 18th, 2007 at 3:27pm

Title: Direct Holidays Customer service
Post by tony2468 on Jun 18th, 2007 at 3:27pm
Hi i got the non 0870 number for direct holidays from the main page, but when i got tru and asked for Cust services he told me to re dial on 0870 606 3920 can anyone help me find a non 0870 number....Cheers

Title: Re: Direct Holidays Customer service
Post by lompos on Jun 18th, 2007 at 6:09pm
In the database we have 0141 559 7000 but this is Sales and they can't or won't transfer to customer services.

Direct Holidays is  part of My Travel Group. Their head Office is:

HOLIDAY HOUSE
SANDBROOK PARK
SANDBROOK WAY
ROCHDALE OL11 1SA

01706 742 000

This number was given to me when I called 0141 559 7097 (Scottish Head Office) and claimed that I couldn't dial 0870 numbers. It is their Head Office in Rochdale, however, I tried this number after hours but could not get through to anyone. Might be worth trying during the day.

Direct Holidays also have offices in Aberdeen, Belfast, Birmingham, Bristol, Cardiff, Coventry, Edinburgh, Glasgow, Hull, Leeds, Liverpool, Newcastle, Nottingham.  I think all of them have geog numbers.  For instance in Liverpool:

Direct Holidays
28-30 Williamson Street
City Centre
Liverpool L1
0151 707 2000 /2229


Addresses and phone numbers of the other travel centres are here: http://www.directholidays.co.uk/AniteNextPage.asp?p=SPECIFICOFFER_68507


Title: Re: Direct Holidays Customer service
Post by tony2468 on Jun 18th, 2007 at 9:57pm
Thanks very much for that, i will try tommorow, i got tru to the glasgow office they told me the only number for cust service was 0870 ( it makes me so mad ) >:(

Title: Re: Direct Holidays Customer service
Post by lompos on Jun 18th, 2007 at 10:03pm
When you call prefix the called number with 141 to hide your identity and if you manage to get through to somebody tell them that 087 calls are barred by your switchboard.

Let us know how you got on.

Title: Re: Direct Holidays Customer service
Post by Dave on Jun 19th, 2007 at 3:37pm

tony2468 wrote on Jun 18th, 2007 at 3:27pm:
Hi i got the non 0870 number for direct holidays from the main page, but when i got tru and asked for Cust services he told me to re dial on 0870 606 3920 can anyone help me find a non 0870 number....Cheers

The number which is in the database which the OP refers to is 0115 8532400. This is the main number for the Nottingham office.

Title: Re: Direct Holidays Customer service
Post by tony2468 on Jun 20th, 2007 at 7:49am
Thanks very much for the info, got tru in the end.... ;D

Title: Re: Direct Holidays Customer service
Post by lompos on Jun 20th, 2007 at 8:35am
Could you let us know which number you got through on to customer services so that it can be entered in the database.

Title: Re: Direct Holidays Customer service
Post by tony2468 on Jun 20th, 2007 at 10:54am
After much messing about i went to the Rochdale numeber and in the end they put me tru......mind you it still never solved my problem, but i did not need to spend an arm & a leg so they could tell me sorry no can do.

Title: Re: Direct Holidays Customer service
Post by Heinz on Jun 20th, 2007 at 12:33pm

tony2468 wrote on Jun 20th, 2007 at 10:54am:
After much messing about i went to the Rochdale numeber and in the end they put me tru......mind you it still never solved my problem, but i did not need to spend an arm & a leg so they could tell me sorry no can do.

But, from a BT landline, a call of any duration to a Rochdale number costs 5p if you use 18185, 1899 or 18866.

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