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Message started by LENDAR on Sep 26th, 2007 at 6:41pm

Title: Sky +
Post by LENDAR on Sep 26th, 2007 at 6:41pm
Any one got any numbers for Sky+ tec dept the only one I can find is 08705 800 800  Thanks

Title: Re: Sky +
Post by Dave on Sep 26th, 2007 at 8:27pm
See this post. Take your pick.

01506 421 754 is "Technical Service Product Line" Is this any good?

Title: Re: Sky +
Post by LENDAR on Sep 27th, 2007 at 9:53am
Thanks for the reply I got through to the tecnical depart but they told me it was just for installers and they couldn't or wouldn't transfer me to any other dept. I used 01506 831 781 they answered quickly and transfered me.  :)

Title: Re: Sky +
Post by CarolineSugar on Sep 28th, 2007 at 3:35pm
When you say they answered quickly on 01506 831 781  - how long did you have to wait? I've called them today, but get a message saying they expect to answer within 27minutes, I wanted 10 then gave up.. What time of day did you call?

Title: Re: Sky +
Post by bazzerfewi on Sep 30th, 2007 at 10:09am
members must appreciate that when using geo numbers the chances are that the call will be in a random queue and may take time to answer.

Be patient, it may take some time but you will get there in the end.

Title: Re: Sky & Sky Repair Plan
Post by zippy on Sep 30th, 2007 at 5:55pm
:( and then  ;D
Well what a saga. I've got problems with my sky multiroom and have got the sky repair plan.
I rang 01506831781 and after letting the recording go through I was eventually answered after about 12 minutes. They transferred me to Tech Support and after trying a download they advised I needed a replacement box and to ring Domestic & General 08702404142 to arrange a service call and a new box.
I rang 0208 9467777 (as per this site) Got a recording advising the number was not available today but it transferred me to D&G. The gent said they didn't do the call outs and I would have to ring SKY again on 08702404142 (on for 5 minutes). I told him I had rung that number !!!!! and he said I must have pressed the wrong button during the options recording.
I rang back to SKY on 01506831742 and got an India call centre. Bad line and ended up getting cut off after 3 minutes. Rang 01506831802 again gettign an India call centre. I was advised to ring D&G again but after I insisted the lady did then transfer me to Tech Support. I told the next gent of my problem and how many calls I had made and he agreed to contact D&G direct and book a sevice call for me.
Lovely lad, got it all booked for me. The final call I was on for 17 minutes, 20 seconds.
Thank goodness for this site and BT Option 3.   :)

Be persistent and it does work.

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