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https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi Main Forum >> Geographical Numbers Chat >> Logitech https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1197461361 Message started by irrelevant on Dec 12^th, 2007 at 12:09pm

Title: Logitech
Post by irrelevant on Dec 12^th, 2007 at 12:09pm

Where did the hall of fame thread go?

Just wanted to say Thank You to Logitech, manufacturers of various computer related goods, but in my case a £60 universal remote control. Tech support on an 0800 number, answered almost immediately, in the Netherlands judging by the accents on the menus & Level 1 support staff, and they even managed to transfer my call to Canada for Level 2 support. Better yet, they even resolved my problems, promising to send me a new remote!

OK, it took a few calls to them and a little chasing, but when the calls are free, you don't mind so much. Now if only all support calls could be like that...

Title: BE Unlimited
Post by farci on Dec 12^th, 2007 at 1:07pm

It's a pleasure when that happens - as with BE where the 0800 calls are answered in Bulgaria. You may have to wait but at least it doesn't hurt financially ;D

Title: Re: Logitech
Post by Heinz on Dec 12^th, 2007 at 4:07pm

............ and with One For All (remote controls again) - call centre in the Netherlands, polite and efficient staff - who actually reply with additional information by email when they say they will and suggest you call them on their UK freephone number if you want anything else!

Title: Re: Logitech
Post by gudman on Dec 15^th, 2007 at 7:25pm

It is always a nice feeling when you call a free phone to get customer support, I have a Dyson vacuum cleaner with extended guarantee, the support number they gave me was 0870 number but when I checked their website , they have got a free phone customer support( I think they changed recently to that). Those people like PCWorld recently blocked their freephone number - what a shame.