Does anyone know a geographical number for e.on, formerly powergen, who give 0845 052 0000? Their address is e.on, Customer Service Centre, PO Box 7750, Nottingham, NG1 6WR. Thanks.

What is this number for specifically? There are many customer services numbers in the database under the name "Powergen" so please try those.

I've been through the database and renamed all entries for Powergen to E.ON Energy Services (Powergen).

If you do a search for E.ON it will return all verified and unverified entries.

I have removed a few duplicates, although some remain. There were several for 0845 0520000 giving 01268 652100.

The verified entries are mainly freephone numbers. Do these still work and if they do, which 0845 numbers are they suitable alternatives for? Which ones don't work and why don't they work? Your assistance is much appreciated as if no-one reports them as not working they will not be removed.

Re-submitting unverified entries is pointless. The best way to notify us of working/non-working numbers is to post on the forum.

0800 052 0346 worked. Thank you very much. (I had read the instructions and did search - for e.on. It never occurred to me to search under Powergen! Sorry. Thanks for reindexing it!)

freetobe wrote on Jun 3^rd, 2008 at 9:20am:

0800 052 0346 worked. Thank you very much.

Thanks. I have added 0845 0520000 to the verified entry with this 0800 and 01268 652100.

There are quite a few entries which look like they are for the same thing, eg customer services. I am wondering if some can be consolidated to a single entry.

I've been through the numbers we have for E.ON. The numbers in the following list are in groups of those which answer the same. That doesn't mean that those in different lists aren't suitable alternatives for others. For example, the menu on 0845 0520000 is also available on 0800 363363, but ringing one of the other numbers which goes straight through to an operator will probably be a suitable alternative as well.

I came across an "error" page which is normally displayed when a invalid page is requested. It still lists freephone numbers for what are now 0845s on the contact page.

• General menu: as per 0845 0520000, 0845 0599905 & 0845 3004390
  
  Options:
  1) Moving home
  2) Pre-pay meter
  3) Pay bill
  4) Provide meter reading
  Hold for all other enquiries
  
  Alternatives:
  01204 812412
  01268 652032
  0800 0152029
  0800 0520346
  0800 0563856
  0800 0566726
  0800 1831515
  0800 1950101
  0800 1955556
  0800 363363
  0800 4045065
  
  Note that we have a couple of geographical alternatives for this menu now.
  
  
  
• Prepayment electricity menu: 0845 3033040
  
  Options:
  1) Moving home
  2) Electricity enquiries
  3) Gas enquiries
  Hold for all other enquiries
  
  Alternative:
  0800 0520347 No menu on this number but used to be the prepayment electricity number
  
  
  
• Prepayment gas menu: 0845 3008144
  
  Options:
  1) Moving home
  2) Gas enquiries
  3) Electricity enquiries
  Hold for all other enquiries
  
  Alternative:
  0800 4792211
  
  
  
• Moving home menu: as per 0845 3033020 and option 1 on general menu
  
  Options:
  1) Pre-pay meter
  2) Moving into or out of rented property
  3) Moving into or out of property that you own
  Hold for all other enquiries
  
  Alternatives:
  0800 0151670
  0800 0152662
  
  
  
• Meter reading menu: 0800 7834422
  
  Options:
  1) Leave meter reading following estimated bill
  2) Pay bill
  Hold for all other enquiries
  
  
  
• Straight through to operator: as per 0845 3014905, 0845 3015330 & 0845 3033010
  
  Alternatives:
  0115 9697273
  0115 9955100
  0116 2495846
  01268 652100
  0800 0152922
  0800 0152928
  0800 0152931
  0800 0152935
  0800 0512190
  0800 0520351
  0800 0563747
  0800 0566282
  0800 1831377
  0800 1831771
  0800 1952651
  0800 4790225
  
  
  
• Into a queue, "Thanks for calling E.ON. Someone will be with you as soon as they can.": 0845 3008143, 0845 3014932 & 0845 3015914
  
  Alternatives:
  0800 0155893

Their email addresses appear to be in the standard firstname.surname@eon-uk.com format so, if you have those details .....

Most of their phone numbers appear to start 024 7618 but I've only been able to find direct line numbers for some of their PR people online.  One of them may transfer your call though!

For general consumption, here's another number which goes to customer services
08451110272

thanks for that, im sure they'll add it soon..

how are you getting on with e.on? they seem like a very alternative company, but unfortunately have no compassion for poverty stricken people.

kwalker17 wrote on Jul 19^th, 2009 at 11:21am:

For general consumption, here's another number which goes to customer services 08451110272

Many thanks for this. I called this number and the recording says that E.ON called from this number. I've added an entry to this effect pointing to the main alternatives, 01268 652100 and 0800 363363.

Heinz wrote on Nov 24^th, 2008 at 5:16pm:

Their email addresses appear to be in the standard firstname.surname@eon-uk.com format so, if you have those details ..... Most of their phone numbers appear to start 024 7618 but I've only been able to find direct line numbers for some of their PR people online.  One of them may transfer your call though!

The reason their numbers have this code is that they are based in Coventry near Warwick uni. I live there, so will ask in person for their geogrpahical number.

I just used 01204 812412 which still works :)
Thanks for the number.

Just to update.  My son has just moved into his first home and is reliant on mobiles, he rang me for the number for EON as he only had an 0845 (no internet connection yet).  He tried the 01268 652100 number as per the database but reported back to me that this number now redirects to the 0845 303 3020 number so please could the database be updated accordingly.  I gave him an 0115 843 4147 number and the 01204 812412 number from the previous post, he is trying these, I will report back when I hear from him as to which, if any, work.  It really is a disgrace that energy companies are allowed to make yet further profit out of their customers in addition to the rip off prices of their bills.

He could get a http://giffgaff.com/ SIM and try the 0800 numbers for nothing.

Thanks, Heinz, I'll pass that on to him but he is currently tied into an 18 month contract with Orange, that was the only provider giving coverage where we live but that could be different now he's moved; his girlfriend has a SIM only contract & was going to suggest the same to him anyway as they're apparently much cheaper.  I haven't heard back from him yet but did suggest that I could ring the 0800 number from home & get them to ring him.

To report back on this, my son got through on the 0115 843 4147 number and was able to change the account of the property into his anem & set up the charging etc so this number definitely works as at today's date.

I've been through the E.ON listings and updated them. The 01268 numbers now have network redirection to one of a number of numbers. The 01268 652100 number used to be published on the website for overseas callers who cannot call 0845 numbers. Yet it redirects to 0845 059 9905.  ::)

On the basis that the 01268 numbers have been cut off in this manner, I wonder if an office has closed down.  :-?

The 0115 843 4147 number is suitable for all enquiries as too is 0800 363363 which answers with the same general menu.


The following is a list of most of the numbers we have and I have put them into categories according to how they are answered:

• General menu
  Mon-Fri 8am-8pm, Sat 8am-6pm
  
  Options
  1) Moving home
  2) Have pre-payment meter
  3) Pay bill
  4) Discuss direct debit
  5) Provide meter reading
  Hold for all other enquiries
  
  0845 numbers
  
  • 0845 052 0000
    
  • 0845 059 9905
    
  • 0845 300 7746
    
  • 0845 303 3010
  
  Alternatives
  
  • 0115 843 4147
    
  • 01204 812412
    
  • 0800 015 2029
    
  • 0800 015 2928
    
  • 0800 015 2935
    
  • 0800 052 0346
    
  • 0800 052 0351
    
  • 0800 056 3856
    
  • 0800 056 6726
    
  • 0800 183 1515
    
  • 0800 195 0101
    
  • 0800 195 2651
    
  • 0800 195 5556
    
  • 0800 363363
    
  • 0800 404 5065
  
  
• Prepayment electricity menu
  Mon-Fri 8am-8pm, Sat 8am-6pm
  
  Options
  1) Moving home
  2) Electricity enquiries
  3) Gas enquiries
  Hold for all other enquiries
  
  0845 number
  
  • 0845 303 3040
  
  Alternatives
  
  • 0800 052 0347
    
  • 0800 195 9494
  
  
• Prepayment gas menu
  Mon-Fri 8am-8pm, Sat 8am-6pm
  
  Options
  1) Moving home
  2) No gas because of problem with meter
  Hold for all other enquiries
  
  0845 number
  
  • 0845 300 8144
  
  Alternative
  
  • 0800 479 2211
  
  
• Moving home menu
  Mon-Fri 8am to 8pm, Sat 8am-6pm
  
  Options
  1) Have pre-payment meter
  2) Moving into or out of rented property
  Hold if you are moving into or out of property that you own
  
  0845 number
  
  • 0845 303 3020
  
  Alternatives
  
  • 0800 015 1670
    
  • 0800 015 2662
    
  • 0800 051 0760* Press 1 for moving home
    
  • 0800 183 1377* Press 1 for moving home
  
  Also on option 1 of General menu
  
  
• Business meter reading menu
  Mon-Fri 8am-7pm, Sat 8am-2pm
  
  Options
  1) Moving into or out of a business premise
  2) Pay bill
  3) Provide a meter reading
  Hold for all other enquiries
  
  Numbers
  
  • 0845 055 0065
    
  • 0800 783 4422
  
  
• Requests account number (possibly meter reading)
  Mon-Fri 8am to 8pm, Sat 8am-6pm
  
  0845 number
  
  • 0845 300 4385
    
  • 0845 302 4290
  
  Alternatives
  
  • 0800 015 2922
    
  • 0800 051 2190
    
  • 0800 015 5893
    
  • 0800 056 6282
    
  • 0800 183 1771
    
  • 0800 479 0225
    
  • 0800 479 0226
  
  Possibly meter reading as they are the same as option 5 on General menu and option 3 on Meter reading menu.
  
  
• Straight through to operator
  Mon-Fri 8am to 8pm, Sat 8am-6pm
  
  0845 numbers
  
  • 0845 300 8143
    
  • 0845 301 4905
    
  • 0845 301 4932
    
  • 0845 301 5330
    
  • 0845 301 5914
    
  • 0845 604 6666
  
  Alternatives
  
  • 0115 995 5100 (different voice on closed message - same opening hours)
    
  • 0116 249 5846
    
  • 0800 195 2223
  
  
• Business
  Mon-Fri 8am to 7pm, Sat 8am to 2pm
  
  0845 number
  
  • 0845 055 0065
  
  Alternatives
  
  • 0800 068 5523
    
  • 0800 092 2905
  
  
• Others
  
  
  • 0115 969 7273 Mon-Fri 8am to 6pm, Sat 8am to 2pm
    
  • 0800 056 3747 Mon-Fri 8am to 6pm, Sat 8am to 4pm
    
  • 0800 056 7924 Mon-Thu 8am to 8pm, Fri 8am to 7pm, Sat 9am to 4:30pm
    
  • 0800 404 6292 Mon-Fri 8am to 8pm, Sat 8am to 4pm
    
  • 0845 300 4390 Mon-Fri 8am to 8pm, Sat 8am to 4pm
    
  • 0845 301 5955 (possibly 24 hours) E.ON Emergency
  
  
  
  * = Not an identical match, but has relevant option on it.
  
  [edit]10 Feb 2011: Numbers crossed out that answer with a message redirecting to 0845 number or don't work anymore (as annotated).[/edit]

Electricity pre-payment meters

I phoned 0800 052 0347 for electricity pre-payment meters and got a message that it had been removed and asking to phone a 0845 number. however the 0115 843 4147 number next to it worked fine.

Ajay737 wrote on Feb 5^th, 2011 at 11:04am:

Electricity pre-payment meters I phoned 0800 052 0347 for electricity pre-payment meters and got a message that it had been removed and asking to phone a 0845 number. however the 0115 843 4147 number next to it worked fine.

Thanks for reporting this; I've removed the 0800 number from the entry in question.

I was about to suggest that 0800 363363 would be a suitable alternative as it was the main E.ON menu (same as the 0115 you quoted) but it too now redirects to the 0845 number! I believe that 0800 363363 has been in use by this company (under its previous guise as Powergen).

I also tried a few more 0800 numbers and they all play the same message redirecting to the 0845 number. So it would appear that E.ON has closed down its freephone numbers in favour of rip-off covert-premium 0845 numbers.  >:(

Thanks again to Ajay737 for reporting the non-working number.

I see that after almost a week no one has stepped forward with a list of the E.ON numbers listed that no longer work so they may be removed.

I have therefore now been through the numbers we have for E.ON and removed a lot of 0800 ones. See the above posting I made which I have updated by striking through those now defunct numbers.

Quite a few are with the same ranges, so there may be others operated by E.ON there, although clearly it appears that E.ON policy is to use premium 0845 numbers now.