Has anyone a geographic number for  0844 824 3000 ?  This is ASDA Direct, online new catalogue company which is part of Walmart ASDA.

From their terms and conditions ASDA Direct is located in Great Wilson Street, Leeds LS11 5AD.

192.com gives a geographic and a freephone number for ASDA at this address:

0113 243 5435
0800 015 3603

Try these numbers and please let us know how you got on.

Hi Lompos,

Thanks for the information.  Unfortunately, the 0800 number is ASDA insurance and the 0113 number is ASDA switchboard, who would not put me through to ASDA Direct.  Instead gave me the 0844 number to ring.  thanks ofr trying.  Anyone else with more sugggestions?

jpfemo wrote on Dec 6^th, 2008 at 4:58pm:

... Anyone else with more sugggestions?

Provide some basic information like an address, website, fax.

I wouldn't bet against this being an outsourced operation. Any clues as to who?

Looking at the Asda direct web site, there are no clues that it is an out sourced operation, it looks as if it is operated by the company (Asda) itself.

http://direct.asda.com/on/demandware.store/Sites-ASDA-Site/default/Default-Start?cm_mmc=Google-_-Asda%20Direct%20-%20Brand-_-Asda%20Direct-_-Asda%20Direct

Their Terms & Conditions page seems to suggest that their office is based at head office in Leeds.

It appears that many ASDA numbers are in the range 0113 241 7xxx to 9xxx. Many of their press office contacts are 7xxx.

You might like to try 0500 100055 - it is ASDA customer service number (apparently!)

Thanks to everyone who has replied.  Unfortunately, I got nowhere and so, much to my disgust, I rang the 0844 number!!!! Will keep trying to get the geographic number.  All help truly appreciated!

Sorry to say this but I don't think that's the way to do it.  You should have sent an email to Asda telling them that you won't be buying anything from them because of their 0844 number.

My motto is: If I have to ring a premium rate number, then I don't buy it.  Simple as that.  If everybody did this, then premium rate numbers would disappear quicker than you can say 'phone scam'.  

Even though the address given is the one for Asda's own head office, I remain to be convinced that the 0844 number is answered there.

I have found this case study from Brooklyn Consulting with Asda. Perhaps that is where calls are answered.

poppasmurf wrote on Dec 8^th, 2008 at 11:37am:

Sorry to say this but I don't think that's the way to do it.  You should have sent an email to Asda telling them that you won't be buying anything from them because of their 0844 number. My motto is: If I have to ring a premium rate number, then I don't buy it.  Simple as that.  If everybody did this, then premium rate numbers would disappear quicker than you can say 'phone scam'.

they dont do emails on asda direct only the 0844 number, i just called the number to get my local store's number and made an enquiry that way as its something i need to try on anyway.

Derby (Sinfin Store) 01332 777 200

anonyy wrote on Nov 23^rd, 2009 at 3:41pm:

i hope at some point in time we would be able to obtain a number for asda direct.

A search of the database for Asda returns quite a few entries. The menu on 0500 100055 has an option for Asda Direct.

What is the 0844 number you have for Asda Direct? And what sort of product is the enquiry relating to?

There is an unverified number on the database for Asda Direct

0500 100055

Try the main Asda customer services number that goes straight to an agent, 0113 241 9833, and let us know how you get on.

Or call Asda Electricals on 0141 418 9298/9.

Please Note:

Calling 0141 418 9298 - is Asda Electricals - is NOT Asda Direct and is an internal number ONLY.

Asda Electricals will no longer pass your calls to Asda Direct. 0141 is only a local rate call if you are calling from Glasgow therefore costing you more to call this than it does 0844.

Asda Direct can be found on 08448243000.

Hi Patrick1955,

If you have an unlimited call package ( 01, 02 and 03 prefix ) from say BT, Virgin Media etc for each month, then anyone calling a 0141 is included in this package, and I do believe that this is the best way to make telephone calls.

James Bond

Hi Jamesbond

I have called the 0141 number today, got through to a completely different company altogether who will NOT pass your call to Asda Direct.

The company in question was called City (Something) and could only pass me to Asda Electricals as they were in the same building. So therefore calling the 0141 number does not work anymore.

Patrick1955 wrote on Oct 5^th, 2010 at 5:38pm:

Please Note: Calling 0141 418 9298 - is Asda Electricals - is NOT Asda Direct and is an internal number ONLY. Asda Electricals will no longer pass your calls to Asda Direct. 0141 is only a local rate call if you are calling from Glasgow therefore costing you more to call this than it does 0844. Asda Direct can be found on 08448243000.

Patrick1955 wrote on Oct 5^th, 2010 at 6:39pm:

I have called the 0141 number today, got through to a completely different company altogether who will NOT pass your call to Asda Direct. The company in question was called City (Something) and could only pass me to Asda Electricals as they were in the same building. So therefore calling the 0141 number does not work anymore.

Hello and welcome to SAYNOTO0870.COM.

Thanks for the feedback. I've made some changes to the entries following your comments.

The entry giving 0141 418 9298 and 9299 has been removed. It was under "Asda Direct" and it did say it was for Electricals in the Other Information column.

I am not a customer of Asda Direct, so my comments are based on what I've seen online and speculation. It's not uncommon to find that companies like Asda outsource fulfilment to other companies.

As an example, I know for a fact that Asda Entertainment (the online CD and DVD music shop) is operated by company TheHut.com. So when you ring Asda Entertainment, you are actually speaking to TheHut.com.

It stands to reason that staff from outsourced providers won't want to be spending time putting calls through to Asda's other enquiry lines (as well as the possible cost if it's to a 084 number). So maybe that is how Asda Electricals works; maybe the City something company fulfils electrical orders.

---

With respect, your comments about 0141 being a local rate call when calling from Glasgow suggests that you may be under the false impression that national calls still cost more than local ones. In general this is not the case and hasn't been so for a number of years.

The cost of 0844 numbers are, generally speaking, more expensive than normal geographic calls because there is a subsidy passed to number users. BT is main exception because its prices (for 0844, but not 01/02/03) are held low by regulation, so if you are with BT and pay for your geographic calls, then the 0844 number is the cheaper option between 0141 and 0844 (assuming that the 0141 number was a suitable alternative).

However, Asda has a freephone number, 0500 100055, which allows access to many different store, online, insurance, financial services and mobile options. For each of these services, the 0500 number is listed in our database with a note telling users which options to select to be put through to the appropriate service. Since I checked last, the options on the 0500 menu have changed, so I have just updated the entries.

There is no need to call 0844 824 3000. Instead, ring 0500 100055 and select option 1, followed by option 2 and followed by option 3 to be put through to the same menu options as is on the 0844 number, for free!  ;)

Dave wrote on Oct 6^th, 2010 at 1:25pm:

There is no need to call 0844 824 3000. Instead, ring 0500 100055 and select option 1, followed by option 2 and followed by option 3 to be put through to the same menu options as is on the 0844 number, for free!  ;)

Only from a landline,(technically not "free"), and/or payphone, not from a mobile  ;)

derrick wrote on Oct 7^th, 2010 at 10:47am:

Only from a landline,(technically not "free"), and/or payphone, not from a mobile  ;)

It's free from your mobile if you're on giffgaff.

I,ve just rung the 0500 100055 number message says welcome to the asda service centre, it,s out of hours, but looks like this number works. Also the 0113 2419833 number is working and puts you through to customer services. Hope this helps !

Heinz wrote on Oct 7^th, 2010 at 4:01pm:

derrick wrote on Oct 7th, 2010 at 10:47am: Only from a landline,(technically not "free"), and/or payphone, not from a mobile  ;) It's free from your mobile if you're on giffgaff.

I suppose there is always the exception to the rule ;)

Thank you very much I just used the 0500 to call ASDA re George clothing returns and was on there for HOURS. It would have cost a fortune otherwise - far more than the £2.95 delivery charge they had charged me TWICE. Before this I went into the store but they said they cannot deal with delivery charges so I had no choice but to phone. You can see how easy it is for them to make money from the customers - I will not be using them again.

The ASDA billing fiasco was featured on BBC Watchdog quite recently.  You might also want to drop the Beeb a line.

catj wrote on Nov 15^th, 2010 at 2:26pm:

The ASDA billing fiasco was featured on BBC Watchdog quite recently.  You might also want to drop the Beeb a line.

The Watchdog piece was discussed in our forum here.

Thanks to the person who recently submitted a number for Asda customer relations, Leeds 826 1267. Numbers in this area are for Asda, including Asda Direct (1286) and Asda Photo (1258) and these are now listed.  ;)

Asda has replaced quite a few of its 084 numbers with 0800 ones. Asda Direct was 0844 824 3000 and this now redirects to 0800 952 3003.