Does anyone have any new numbers for them.  Most of those listed either do not work,  one went through to an 'emergency line' and another to 'headquarters'!

Thank you.

Hi Martin. Please tell me which numbers you tried and what you found for each one so I can make necessary changes.

The report sent to us by Martin_rosen:

Quote:

0121 625 1122  - n/u tone > 0121 254 6333  - emergency line ! > 0121 460 8400  - corporate headquarters > 020 7529 2000  - recorded announcement : no. changed to 0845 0130130

I will finish off amending the database tomorrow, but (according to the verified database) National Express Coaches, ticket sales is 0121 423 8497 and customer relations is 0121 450 8447.

Let us know how you get on including what you try, what works and what doesn't and why it doesn't work.  :)

I have checked out all the geographical numbers and here are the responses.

0121 460 8400    - dead line, no connection at all
0121 423 8497    - worked, and very helpful operator
0121 450 8447    - transferred me to ticket sales via a menu
0800 0282878     - answered 'assisted travel'.  Did not hold for live operator.
0121 254 6333    - not ticket sales, referred me to 0871 number
023 9273 3030    - NU tone
01603 675269     - Complaints department.  If I re-dial to 0845 number I would get a menu, and choose option 2

Hi Martin, thanks for the feedback. I've have made some changes to the database entries.

I have found the following:

I tried 0121 460 8400 yesterday evening and it answered with a recording saying that it was National Express head office and the exact same message was on 0845 013 0130. This 0845 number rings out but wasn't answered when I tried it just now. However, the 0121 number is answered, but there is no ringing tone - just a period of silence. They may put you through to sales or customer services if you ask them to and I will be interested to learn whether you find that they will do this or not.


In summary, I think that the best number to purchase tickets for National Express Coaches is 0121 423 8497. Or buy them online if you can.

There are two 0121 numbers listed as verified.  However, both now have a recorded announcement saying that these numbers "are not recognised".

However (!) if you call their headoffice switchboard on 0121 460 8400 (opt 4) they will put you through.   I must admit I did find the girl on the other end quite unhelpful, but that is case of staff rather than phone numbers.

Martin_rosen wrote on Sep 15^th, 2010 at 12:32pm:

There are two 0121 numbers listed as verified.  However, both now have a recorded announcement saying that these numbers "are not recognised".

Thanks for the feedback. For the record, the numbers have a network announcement that they are not recognised and are 0121 423 8497 (formally for ticket sales) and 0121 450 8447 (formally for customer relations - also for 0844 844 2304).

Two other numbers that were removed previously, and were for bookings, are 0121 450 8658 / 8676.



Martin_rosen wrote on Sep 15^th, 2010 at 12:32pm:

However (!) if you call their headoffice switchboard on 0121 460 8400 (opt 4) they will put you through.   I must admit I did find the girl on the other end quite unhelpful, but that is case of staff rather than phone numbers.

As National Express has now disabled all the other numbers we had, I have listed the switchboard number. Note that this starts of giving the rip-off 08 numbers for the road and rail services and then says press option 4 to speak to head office.

Not sure where everybody has got to with these guys (excuse the pun!) but I wasn't able to find a number for customer services and upon reading noticed that some people have had problems too.

I called head office on 0121 460 8400 and mentioned that I needed the terms and conditions of travel but couldn't find them. He put me through to customer services without question, and the recorded message stated that 'calls would cost 10p per minute from BT landlines' (so I imagine from that I was put through to the 0871 department).

Anyway, I got my question resolved from this number so if all else fails maybe try firing obscure questions at switchboard.

Phoned  0845 543 6681 and was informed that I was through to the emergency line!!!  :o
Will try the switchboard and let you guys know how I get on.

hi
has anyone got a geographical number for national express out of office hours coaches inquiries?The ones listed on here are only for the head office and it's closed in the evenings...my phone plan doesn't include calls to 0871 so it has to be 0845 or 0870.thanks!

There is already a thread for National Express here

[edit]I have joined this thread started by anibox to the existing one. The thread sherbert referred to is therefore this one.[/edit]

---

~ Edited by Dave: Threads joined

thanks!I had a look,but i couldn't find help.most of the number are dead...

All the 0121 numbers are now out of use.  I phoned today only to receive a recorded message directing me to 0871 numbers at 10p a minute, plus charges by phone provider.
Does anyone have an 0870 or 0845 number (I'm not charged for these)  or anything other than 0871?
Unfortunately the numbers given on the saynotto0870 site are out of date.
:-/

None of the numbers work on either main database or the main or non-verified database work for National Express coaches.

The only exception is 01304 242767, which does work but this is only the ticket sales office, rather than the main customer services number...

dalep wrote on Feb 1^st, 2014 at 1:46pm:

None of the numbers work on either main database or the main or non-verified database work for National Express coaches. The only exception is 01304 242767, which does work but this is only the ticket sales office, rather than the main customer services number...

Thanks. I've removed entries with 0121 452 8000 /01 /02 /17.

Hi

If you search for National Express on your database, it offers 0121 460 8400, but this number no longer exists. (It also offers some rail numbers but these aren't relevant to coach queries).

If you search for the contact us number that National Express advertise, which is 08717 818178, it offers:

020 7730 0654, which gets through to a completely different company.

0121 254 6333, which is almost always engaged or if not, it literally rings forever (I held for half an hour before giving up - and this doesn't happen with 08717 818178 - you get straight through).

01304 242767, which does get through to a National Express booking line (yay!) but they can't put one through to customer services.

So

1) Please could you delete from the database all of the above numbers other than 01304 242767?

2) Can anyone track down a landline alternative to 08717 818178 that allows one to get put through to customer services?

Dave

3) Please could you figure out why the only valid number you have for National Express, which is 01304 242767, comes up if your search for 08717 818178, but doesn't come up if you search for National Express?

Thanks.

Dave

Dave Rado, I have joined your posting to the existing thread for National Express Coaches. It was only reported to us a couple of weeks ago (see previous postings) that 0121 452 8000 /01 /02 /17 didn't work and that 01304 242767 does but is only the ticket sales office, rather than the main customer services number.

1) As requested, I have removed entries with 0121 460 8400, 0121 254 6333 and 020 7730 0654 in.

01304 242767 is now a verified alternative to 0871 781 8178 and 0871 781 8181 with a note which clearly states (well I think it's quite crystal clear) that it is bookings only and not customer services.

2) Reviewing this thread we have generally not had an alternative for National Express. All we can do is line up what we do know:

The number 0121 460 8400 was previously the head office switchboard. It now goes through to a message which I recognise as being part of an office telephone system. Therefore, I suggest that the number is in service but that the extension it routed to is no longer there. So, perhaps others in that range might work. I might be worth trying, i.e. 0121 460 8401 etc.

Let us know what you find. I can add entries with any numbers that are found to work.

3) I comes up for a search of National Express for me. Try it again as the entries now in the database are new ones.

Here is some news on the National Express numbers:-

1)  01304-242767
Engaged for over 30 min today, Wed morning, 25 Jun.  I gave up.

2)  0121-460 8400
Tried 3 times, each time getting an American-voice recording starting with "This call cannot be concluded as dialled..."

3)  0121-460 8401
I followed the suggestion to try another number in series, so I did.
The woman who answered said it was the press office (in Birmingham).  NB:  She did not recognise the number ending in 0!
She seemed to sympathise with my wish not to pay 10p/min, especially as the number was busy and there was a "high call volume".
She had no alternative number, nor could she transfer me, but helpfully offered to pass my requirement and contact details on to customer services for them to call me.

This was a few minutes ago, so I am now waiting for the the return call.

4)  020-7730 0654
Even though this number has been shown to be wrong/for another company I tried it anyway "for a laugh".
A very helpful man answered immediately, saying it was the Eurolines Operations Office.
He also offered me the known 0871 and Dover 01304 numbers...

BTW, I wanted to check some coach journey times/connections.

This is an interesting snippet from the National Express website:

"How do I arrange assistance for my journey?
     
If you have a mobility impairment or other disability please call us at least 36 hours before you are due to travel on 03717 81 81 81 (0044 3717 81 81 81 from overseas).

Our lines are open 24 hours a day, 7 days a week.

Alternatively, you can send us an email at DPTH@nationalexpress.com

Click here to access our Assisted Travel Page which also contains our Disabled Code of Practice.

A textphone is provided for customers who are deaf or hard of hearing on 0121 622 2717 (0044 121 622 2717 from overseas)."

Note that they have amended the Disability helpline to an 0371 number, and also their text phone line is in the "622" range. Perhaps another number in this range may get you customer services?

Hi Dave

I have just tried the 01304 242 767 number to book a ticket, having twice been unable to on the website (unfortunately we were unable to process this request) and there's a recorded message giving a new number 01304 202 780. I tried this number which rang for about 5 or 10 minutes then cut off with a message "Sorry there is no reply". I then used the online contact form on their website asking for either a geographical number or for someone to ring me back so I could book my ticket and got a very quick email response (not the 5 days the website says it COULD be) saying the guy would call me or, if he wasn't able to, to call 03717 818181 which seems to be their after sales customer service but they were able to take a booking for me, although there was a £2 booking fee rather than £1 it would have cost me booking online. They seemed very helpful so it's worth giving it a try whether you want to book a ticket OR speak to customer services. I hope that helps everyone.  :)

Just as an after thought, I suppose the 03717 is classified as a geographical number rather than a 10p per minute one as opposed to the 08717 one that *does* cost 10p per minute? I never thought of that. My call plan gives me free calls to 01, 02, 03 and 0845/0870 so hopefully it will be included. Anyway I'm sure others will know for sure one way or the other.  :P

Mancunian_Nick wrote on Jan 14^th, 2015 at 3:18pm:

Just as an after thought, I suppose the 03717 is classified as a geographical number rather than a 10p per minute one as opposed to the 08717 one that *does* cost 10p per minute? I never thought of that. My call plan gives me free calls to 01, 02, 03 and 0845/0870 so hopefully it will be included. Anyway I'm sure others will know for sure one way or the other.  :P

03717 is part of the 03 numbering range, you say you have inclusive 03 minutes so yes the call will be inclusive. ;)

Thanks for the confirmation, bigjohn. I was hoping/thinking that would be right. Well hopefully that will do the trick for people wanting to book tickets or speak to customer services. Just say you were having problems with the website or use their "contact us" form on the website requesting a call back as a last resort.  ;)

Hi everybody,

Well, it looks like the 01304 202780 number for telesales may finally have died a death.

National Express' website (http://www.nationalexpressgroup.com/tools/contact-us/) has the following to say about what number to use for what:

Call: 0871 781 8181 for

• Bookings
  
• General travel enquiries
  

Call: 0371 781 8181 for

• Amendments
  
• After sales enquiries
  
• Assisted travel
  
• Cancellations
  
• Complaints
  
• On the day travel
  
• Refunds
  
• Validations
  

You can also now live chat on their site at http://www.nationalexpress.com/help-and-advice/contact-us.aspx.

I do however have a cheeky workaround for telesales.

All National Express tickets (apart from funfares*), coachcards and open return ticket validations can be bought from a large number of local agents, listed at http://www.nationalexpress.com/coach_ims/pdf/activeagentslist.pdf.  This includes all branches of the national travel agent chain STA Travel (http://www.statravel.co.uk/find_store.htm).  What's more, they don't charge the £2/£5 telesales booking fee.

So, you can look up a local agent then give them a call (or pop in) to buy a ticket.

You can also now buy tickets (for a £1 fee) from some Post Offices.

So, if you can't buy online, you can use an agent and for everything apart from buying the initial ticket, you can call the 03 number.

Would it be worth making a note on the main site that there is no non-0871 telesales number, but that you can call someone from the agent list to buy tickets and coachcards?


*funfares are online only, so even telesales won't sell them.  Also, only some agents will sell you season tickets or carnets, which you can't buy online.

Good Afternoon Skoob

Thanks for the update regarding National Express Coaches.

Sadly I feel it's not a surprise that they have done this.  Perhaps a phone system update or a change in number routing has caused this.

I have removed the 01304 alternative to the 0871 number based on it no longer being recognised, however should another alternative be found, the entry can be reinstated easily.

With regards to the PDF link, I will look at the best way of getting that placed on the database as an alternative to calling the 0871 number for NatEx Coaches.

Thanks again,  :)