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Message started by KatieC on Jun 30th, 2014 at 5:31pm

Title: DWP Universal Credit Service Centre
Post by KatieC on Jun 30th, 2014 at 5:31pm
Hi all,

I'm looking for a non 0845 number for the Universal Credit Service Centre as I don't have access to a landline at home (I only have a PAYG mobile). The 0845 number I have is 0845 6000723.

Thanks

Title: Re: DWP Universal Credit Service Centre
Post by Ian G on Jun 30th, 2014 at 6:47pm
Whenever you're asked to call an 084 number, try calling the matching 034 number.

In this case, and in many others, it now works.

Likewise, if you're asked to call an 087 number, try calling the matching 037 number.

Calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on landlines and on mobiles.

In most cases calling an 034 or 037 number will work out cheaper than calling an 084 or 087 number.

If you are on Vodafone "pay as you go" and you do NOT have any inclusive calls, the 0845 number will be cheaper. This is a special case. Vodafone discounts calls to 0845 numbers on pay as you go.

Title: Re: DWP Universal Credit Service Centre
Post by bigjohn on Jun 30th, 2014 at 8:25pm
The number 0345 600 0723 is mentioned several times on this document.

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/325324/universal-credit-and-rented-housing.pdf

Title: Re: DWP Universal Credit Service Centre
Post by CJT-80 on Jun 30th, 2014 at 8:27pm
As Ian points out you can ring either the 084 or 034 versions of this number.

So 0345 600 0723 answers the same as the 0845 version.

:)

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