"The Rural Payments Agency (RPA) is switching from its 0845 telephone number prefix to 0345 as part of a government-wide approach to move away from higher-rate numbers.

The new number is already working and people are urged to start using it. The switch affects the phone numbers for the RPA’s customer service centre; the Procedure for Electronic Application for Certificates (PEACH) helpline, and those for the British Cattle Movement Service (BCMS) and Cattle Tracing System (CTS) in England, Wales and Scotland."

Full story here:
http://www.somersetcountygazette.co.uk/farmer/11473578.Rural_Payments_Agency_moves_away_from_higher_rate_phone_number/?ref=var_0