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Message started by BarryS on Jan 9th, 2019 at 2:15am

Title: Stena Line Concessions Team
Post by BarryS on Jan 9th, 2019 at 2:15am
Looking for an alternative number to reach Stena Line's Central Concessions team given that they'll only accept rail staff bookings by phone (unlike Travel Agent concessionary bookings, which they only accept by e-mail!)

The non-geographic number is 08448 471 471, which would cost me 37p a minute from my mobile (7p a minute service charge and 30p a minute access charge).

Thanks in advance for any help!

Title: Re: Stena Line Concessions Team
Post by allegro on Jan 9th, 2019 at 6:52am
Stena certainly like their 084 and 087 numbers:
https://www.stenaline.co.uk/customer-services

While it's legal to use such numbers for reservations, it's not legal to use them for support. So their internet support number falls foul of regulations.

Title: Re: Stena Line Concessions Team
Post by Ian01 on Jan 9th, 2019 at 11:43am

The page at https://www.stenaline.co.uk/agent-trade-concessions also falls foul of the Ofcom rules requiring the call charges to be declared immediately alongside the number. No such declaration appears.


Title: Re: Stena Line Concessions Team
Post by allegro on Jan 9th, 2019 at 2:15pm
I'm not trying to excuse Stena's use of 084 numbers but that page is clearly B2B. For clarification:

1: In B2B environments is it permitted to use 084/087 numbers for all purposes, even where it would be forbidden for B2C?

2: Again in B2B is the cost declaration required?

Here is another example. RS Components, who clearly position themselves as B2B only, have an 0845 number on their home page with no declaration:
https://uk.rs-online.com/web/

and elsewhere, inculding this customer support page:
https://uk.rs-online.com/web/generalDisplay.html?id=support/cant-be-returned

Title: Re: Stena Line Concessions Team
Post by CJT-80 on Jan 12th, 2019 at 8:30am

BarryS wrote on Jan 9th, 2019 at 2:15am:
Looking for an alternative number to reach Stena Line's Central Concessions team given that they'll only accept rail staff bookings by phone (unlike Travel Agent concessionary bookings, which they only accept by e-mail!)

The non-geographic number is 08448 471 471, which would cost me 37p a minute from my mobile (7p a minute service charge and 30p a minute access charge).

Thanks in advance for any help!


I assume you are booking a Port Tax Ticket or Vehicle Booking? Why not e-mail the address given on the Concessions page and point out that you cannot call the number provided and ask for an alternative?

On a side note I wonder where the call is answered?  Perhaps not in the UK hence the (poor) use of the 084 number.

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