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Main Forum >> Government and Public Sector >> 0300: not a Charities, Non-profit & Gov prefix?
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Message started by 03700000000 on Feb 9th, 2019 at 6:23pm

Title: 0300: not a Charities, Non-profit & Gov prefix?
Post by 03700000000 on Feb 9th, 2019 at 6:23pm
Is prefix 0300 for Charities, Non-profit & Gov users?

I thought so. It seems 0300 numbers get used in what I'd say was commercial-use, quite often.

B&Q: 0300 303 448 is one example. Have I got it all wrong or is this simply a case of non-enforcement?

Title: Re: 0300: not a Charities, Non-profit & Gov prefix?
Post by derrick on Feb 13th, 2019 at 10:27am

03700000000 wrote on Feb 9th, 2019 at 6:23pm:
Is prefix 0300 for Charities, Non-profit & Gov users?

I thought so. It seems 0300 numbers get used in what I'd say was commercial-use, quite often.

B&Q: 0300 303 448 is one example. Have I got it all wrong or is this simply a case of non-enforcement?



Not sure where you got that number but B&Q use 0333 numbers:
https://www.diy.com/customer-support/contactus/?icamp=cs_contact

For questions about home delivery, call 0333 014 3357.

For general enquiries, call 0333 014 3098



https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/how-much-does-a-phone-call-really-cost

03 and 030 numbers: UK-wide geographic numbers

    Many organisations use 03 numbers as an alternative to more expensive 08 numbers.

    Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines and mobiles are included in free call packages.

    030 numbers were specially designed for not-for-profit organisations, charities and public bodies to offer consumers a single point of contact nationally. The BBC, the Met Police, the RSPCA, Oxfam, Relate, some local councils, Ofcom and a number of government departments use 030 numbers.


.

Title: Re: 0300: not a Charities, Non-profit & Gov prefix?
Post by SilentCallsVictim on Feb 13th, 2019 at 10:52am
Notwithstanding proper use of 0333 numbers, provision of a 030 number to any organisation not entitled to use it is a breach of the terms of the National Numbering Plan by the telco holding the relevant range.

The case metioned here (B&Q and 0300 303 xxxx) has been advised to the Ofcom Numbering Team. They will be following this up.

They will also be keen to follow up on other cases that may be brought to their attention.

Title: Re: 0300: not a Charities, Non-profit & Gov prefix?
Post by allegro on Feb 13th, 2019 at 4:12pm
There's an 0300 number on this B&Q page:
https://www.diy.com/diy/bulk-delivery

and on some of the dropdowns on this page:
https://www.diy.com/customer-support/product-information/product-recall/

It's possible that these are ophaned pages or just erroneous typing of 0300 when they meant some other 03 number.

Title: Re: 0300: not a Charities, Non-profit & Gov prefix?
Post by Dave on Feb 13th, 2019 at 6:06pm
Eurocell is another: 0300 333 6525

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