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Sky Customer Services (Read 2,320,704 times)

buzby316 Newbie Offline Posts: 7 Stirling Gender:	Re: Sky Customer Services Reply #1050 - Feb 20^th, 2011 at 12:10pm Again, I can STILL confirm this number, 0808 101 4437, is working today 20/02/2011 @ 12 noon. Still asks you to confirm your phone number, & answered within seconds!!! Maybe Sky have at last decided to leave us with one free number
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buzby316

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Re: Sky Customer Services
Reply #1051 - Feb 20^th, 2011 at 12:24pm

Makara wrote on Jan 31^st, 2011 at 3:42pm:

[[Same here on 29th January - a very helpful Indian call centre Lady reduced my monthly bill from £40 to £19.50 (free multi-room for the next 12 months) when I said I wanted to leave Wink

Why is it that everyone else seems to get some kind of massive long term discount when phoning to cancel a Sky subscription?? I genuinely couldn't afford to the full package price last year, so decided to cancel the movies package. When I spoke to Sky, I told them I wasn't working, & so couldn't afford it & wanted to cancel the movie channels; guess what - they cancelled them without offerring any type of deal Sad

Can someone please tell me what the trick is???

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bazzerfewi Supreme Member Offline Baz Posts: 580 Barnsley Gender:	Re: Sky Customer Services Reply #1052 - Feb 20^th, 2011 at 1:53pm Well I can't speak for Sky because I use Virgin but I always ask if there is anything they can do for me because I alway use either the poverty card or tell them that I will have to consider leaving for another provider if I am not satisfied It usually works for me
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Makara

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Re: Sky Customer Services
Reply #1053 - Feb 20^th, 2011 at 2:47pm

Quote:

Can someone please tell me what the trick is???

To be honest, I think it all depends on who you get on the other end of the phone - and how much THEY care - here's a tip - if the person you get isn't cooperative, don't cancel there and then - phone back later or another day - and speak to the person who answers THEN - they may be much more cooperative

- I HAVE HAD THIS SITUATION MYSELF, so I know where you're coming from - just as I know my above suggestion DOES bear fruit!

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nameloc2080 Ex Member	Re: Sky Customer Services Reply #1054 - Feb 21^st, 2011 at 10:41am Used 0808 101 4437 this morning with no problems. Thanks!
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CoolDude_SJ

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Re: Sky Customer Services
Reply #1055 - Feb 21^st, 2011 at 12:53pm

nameloc2080 wrote on Feb 21^st, 2011 at 10:41am:

Used 0808 101 4437 this morning with no problems. Thanks!

Used this number a couple of minutes ago with no issues at all. I was through to the wrong department to start with but was xferred to the correct department (Cancellations).

Did not have to even haggle a lot and I was offerred 1/2 half price + Sky Sports package for free for the next 6 months - only a fool would turn such an offer down.

Needless to say, I have accepted the offer and am enjoying more the channels than what I already have at half the cost ! Wink

And how much did I pay for this call? nowt !!!

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alberta Newbie Offline If you let me to go, you will lose a rainbow! Posts: 9 Gender:	Re: Sky Customer Services Reply #1056 - Mar 9^th, 2011 at 3:50pm Hey there! i am Alberta, and i'm from Romania. I am using sky tv and some times i have to call sky in uk for problems with channels, and it very expensive to call sky from romania. Can you please give me any cheap local rate number?
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Dave

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Re: Sky Customer Services
Reply #1057 - Mar 9^th, 2011 at 4:01pm

alberta wrote on Mar 9^th, 2011 at 3:50pm:

Hey there!
i am Alberta, and i'm from Romania.
I am using sky tv and some times i have to call sky in uk for problems with channels, and it very expensive to call sky from romania.
Can you please give me any cheap local rate number?

Hello and welcome to SAYNOTO0870.COM.

In the UK we have a number of geographic number services which allow us to ring freephone (0800/0808/0500) numbers. These are useful because mobile companies charge these calls at a higher rate than geographic calls.

You should be able to connect to these from abroad. Try ringing +442002220900 and when it answers, it will prompt you for the destination number. You can use the current number we list which is 0808 101 4437. Wink

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alberta Newbie Offline If you let me to go, you will lose a rainbow! Posts: 9 Gender:	Re: Sky Customer Services Reply #1058 - Mar 9^th, 2011 at 4:05pm Ok. Thank you for reply. i will try this and will confirm you how did it go.
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Rix Newbie Offline Posts: 3	Re: Sky Customer Services Reply #1059 - Mar 10^th, 2011 at 3:34pm When i try to ring sky on my mobile using o800buster/the 020 pass through numbers it says Welcome to sky calls are not accepted from this number. Gutted as i have no landline and that's what i'm trying to sort out with them.
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Sky Customer Services Reply #1060 - Mar 10^th, 2011 at 3:48pm Based on reports on MoneySavingExpert (although not echoed on here ), the number we had, 0808 101 4437, was disabled last night or early this morning. I found 0800 046 6433 may have been suitable this morning, although it's now busy. The next number along appears to work so you could try that.
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Rix Newbie Offline Posts: 3	Re: Sky Customer Services Reply #1061 - Mar 10^th, 2011 at 4:40pm Yeh i'm just getting a busy tone on that number also, been trying since i first read your post.
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Sky Customer Services Reply #1062 - Mar 10^th, 2011 at 4:50pm Rix wrote on Mar 10^th, 2011 at 4:40pm: Yeh i'm just getting a busy tone on that number also, been trying since i first read your post. Just tried it and it is indeed busy and was an hour or two ago when I tried. I changed the one listed to the one after it and that answers. Have you tried that?
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Dave

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Re: Sky Customer Services
Reply #1063 - Mar 10^th, 2011 at 4:52pm

Dave wrote on Mar 10^th, 2011 at 3:48pm:

Based on reports on MoneySavingExpert (although not echoed on here Roll Eyes

), the number we had, 0808 101 4437, was disabled last night or early this morning.

Or change dial the one before this number to get another Sky IVR with options for sales, broadband enquiries and agent authentication.

« Last Edit: Mar 10^th, 2011 at 4:52pm by Dave »

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Rix Newbie Offline Posts: 3	Re: Sky Customer Services Reply #1064 - Mar 10^th, 2011 at 5:00pm Yep it says access to this number is not available from the number you are dialing from, please redial on the 08442... number. Blah! Edit: the one listed works my fault
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