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Sky Customer Services (Read 2,312,872 times)
pdriver
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Re: Sky Customer Services
Reply #285 - Sep 3rd, 2007 at 11:20am
 
Call 01506 831781 then instead of entering your phone numer in their touch tone system just wait to be connected to an operator. I tried this earlier topday and got through within a minute or so.
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The Equalizer
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Re: Sky Customer Services
Reply #286 - Sep 4th, 2007 at 1:18pm
 
Hi pdriver

Thanks for that tip.

Just tried it & got through in less than 5 mins.

Regards

E
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johnad70
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Re: Sky Customer Services
Reply #287 - Sep 5th, 2007 at 9:16pm
 
All,
used the 01506 831781 number to Sky tonight (05/09), spoke to a lovely lady in Fife within 2 minutes Wink  DO NOT PUT ANY PHONE NUMBERS IN!!!  let it go through the automated recording twice and it will connect you.
Although she did try and tell me my sky box had to be connected to the phone line after the year limit....

Hope this helps.  
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« Last Edit: Sep 5th, 2007 at 9:24pm by johnad70 »  
 
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4PetesSake
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Re: Sky Customer Services
Reply #288 - Sep 7th, 2007 at 11:35am
 
Sky overcharged me by about £5 on my TV Package so I rang them to complain and was on the phone for about 15 minutes - in the queue and whilst the lady went off to confirm that what I said was correct. She eventually offered to give me a refund on our next bill of the exact amount of the overcharge.

I then enquired as to whether they would also give some kind of apology payment in view of the fact that ringing them was so expensive on the premium rate 8p a minute number. She said that they did not normally do this unless someone insisted. I pointed out that they had made the error and that if they had not done so I would not have had to phone them. About a minute later she agreed to also credit my account with an additional £5 ex-gratia (Apology) payment. Happy Days.  Grin

I never did tell her whether I had actually used the 0870 number to call them, she clearly made an assumption that I had.  Wink

As a long time user of this website and member of this forum I do not like using 0870 numbers unless I have to. I will leave you to guess which contact number I used!!! Smiley
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« Last Edit: Sep 7th, 2007 at 11:37am by 4PetesSake »  
 
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Kuddles
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Re: Sky Customer Services
Reply #289 - Sep 10th, 2007 at 6:08pm
 
Whilst we are on the subject of Sky... does anyone have a number for Sentanta?  My carer's dad has just had his phone bill in and after phoning them they got a shock at how much the calls came to...  he's a pensioner on a limited income so I'd love to help him out...

Thanks in advance
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Dave
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Re: Sky Customer Services
Reply #290 - Sep 10th, 2007 at 6:35pm
 
Kuddles wrote on Sep 10th, 2007 at 6:08pm:
Whilst we are on the subject of Sky... does anyone have a number for Sentanta?

The thread for Setanta is here.
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yz724475a
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Re: Sky Customer Services
Reply #291 - Sep 11th, 2007 at 7:14pm
 
01506831781 - Customer Service
01506831783 - Customer Service
01506831785 - Customer Serivce
01506831786 - Engineer enquiries

I have contact sky via these numbers be firm but polite they all work for me and they alway transfer to the relevant department
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HW84
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Re: Sky Customer Services
Reply #292 - Sep 12th, 2007 at 4:54pm
 


I have used the number 831781 today again for the umpteenth thime thanks whoever found it still work string and i always get through within half a minute, although each time I do phone I am always asked is it ok to hold while they check something on my account.....obvious so they can make a little more money out of 0870 number they believe I am calling Grin and being as I am on 24/7 free landline calls to geographical numbers withy BT who am I to say no to keep them happy  Wink
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dad2711
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Re: Sky Customer Services
Reply #293 - Sep 22nd, 2007 at 8:42pm
 
still working on 831781 at 20.35 pm saturday 22 nd september
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dad2711 &&I try to find numbers :--  but now im getting better at finding them
 
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Kuddles
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Re: Sky Customer Services
Reply #294 - Sep 25th, 2007 at 10:05am
 
Quote:
01506831781
- Customer Service
01506831783 - Customer Service
01506831785 - Customer Serivce
01506831786 - Engineer enquiries


Success!  I used the highlighted number above this morning with complete success!

I was transferred to another department but judging by the way the call was handled, with respect, politeness and dignity, I wasn't transferred to the dreaded 0870 one!  You'd have thought I was royalty by the way the calle was taken.... unlike when you use the other expensive number.. so thanks for all your help on that one...I'll be using other 0780 numbers or should I say their alternatives today so I'll let you know how that one goes...

Thanks for this fantastic forum.. best I've been in lately Wink
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Dave
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Re: Sky Customer Services
Reply #295 - Sep 26th, 2007 at 8:25pm
 
As mentioned previously, loads of numbers starting 01506 4217xx. 753 answers as "Customer care".

Key

€ Rings unanswered
c The office called is closed. No idea what dep't.
n "To ensure your call is dealt with by the correct customer advisor, please enter your home telephone number..." No clue as to what type of enquiries, just goes straight to this message.
/ Recorded message saying service no longer available (some redirect to 0870)
\ Access to the "this service" is not available from the number you are calling. Redirects to 0870.
~ Direct to call queue giving time estimated to call being answered
> Straight into queue

For numbers beginning 01506 421***:

700 Recorded message from Sky saying someone called and that they will call back if necessary
701 "Pay Per View 1" Sky Digital Channel 481
702 n
703 €
704 \
705 Menu: 1) Sky Broadband/Talk orders 2) Questions relating to switch to Sky
706 Press ** then forwards to 771 (Sky Box Office)
707 Sky Box Office: Movies & Events
708 Sky Card Service Support
709 n
710 "We'll be with you as quick as we can" >
711 Prem Plus Football Hotline
712 Sky Talk Customer Services (also access to Sky TV CS from this no)
713 /
714 n
715 Menu: 1) HD enquiries 2) Other enquiries
716 /
717 n
718 "Customer Magazine Upgrade Hotline" For customers who wish to add new channels to their package
719 The closing date has passed for this offer.
720 n
721 n
722 n
723 /
724 as 710
725 /
726 as 712
727 Starts off saying Channel 4 is available with every TV package Menu: 1) Existing customers 2) Been with Sky previously, want to come back 3) New business
728 /
729 Similar to 727
730 "No Mercy" booking line - Message by John Seaman from WWE
731 >
732 Sky Interactive
733 n
734 ~
735 c
736 \
737 n
738 /
739 Menu: 1) Recently purchased "Sky Starter Pack": Arrange installation 2) Other enquiries
740 n
741 ~
742 >
743 /
744 n
745 /
746 Menu: 1) for Sky customers 2) for Sky engineers/Business partners
747 /
748 /
749 /
750 ~
751 n
752 ~
753 Customer care menu: enquiries for 1) field escalations team 2) Sky Card 3) Sky Subscriber panel 4) Sky Talk 5) Broadband
754 Technical Service Product Support line: 1) Set-top box 2) MAC 3) Broadband
755 /
756 n
757 In Home Services
758 /
759 Starts off saying Channel 4 is available with every TV package, then n
760 Sky HD Recording & Remote problems. Also other technical problems
761 ~
762 n
763 "For terms and conditions go to Channel 480 and press the button..." Ends with a message about order a forthcoming match.
764 Sky Digital - Recent installs, new business and movers
765 /
766 n
767 n
768 as 763
769 ~
770 > mentions Installers - possibly Installer helpline
771 Sky Box Office bookings
772 /
773 WWE purchases
774 /
775 /
776 /
777 /
778 >
779 >
780 /
781 >
782 n
783 >
784 /
785 ~
786 ~
787 c
788 ~
789 \
790 /
791 ~
792 ~
793 ~
794 ~
795 n
796 n
797 Recording about engineer visits
798 n
799 n
800 n
801 Installations Menu: 1) for Retailers 2) for Customers
802 >
803 n
804 /
805 >
806 /
807 n
808 /
809 n
810 n
811 /
812 /
813 Straight to advisor
814 /
815 /
816 /
817 /
818 /
819 /
820 >
821 as 701 ("Pay Per View 1")
822 >
823 /
824 /
825 Menu: 1) New business: Info on services 2) New bus: Orders 3) Existing customers 4) Rejoin Sky
826 Sky Business
827 as 826
828 as 826
829 /
830 as 826
831 as 826
832 Sky Installations and Activation Helpline
833 €
834 /
835 /
836 /
837 €
838 €
839 €
840 /
841 /
842 /
843 /
844 /
845 /
846 /
847 n
848 n
849 /
850 n
851 /
852 /
853 /
854 n
855 /
856 /
857 n
858 /
859 n
860 through to 869 /
870 n
871 /
872 /
873 n
874 \
875 n
876 n
877 n
878 /
879 \
880 n
881 /
882 "Welcome to Sky..." Menu for various dep'ts including business
883 as 882
884 Straight through to operator
885 as 701 ("Pay Per View 1")
886 as 797 (Recording about engineer visits)
887 n
888 /
889 n
890 n
891 n
892 ~
893 n
894 >
895 Sky Anytime on Mobile
896 >
897 n
898 n
899 /
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« Last Edit: Oct 8th, 2007 at 8:00pm by Dave »  
 
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saints82
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Re: Sky Customer Services
Reply #296 - Sep 29th, 2007 at 10:25am
 
Just been told by sky that they are changing to 0800 numbers possibly by January.  Grin Grin Grin

Ann

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Kuddles
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Re: Sky Customer Services
Reply #297 - Sep 29th, 2007 at 10:44am
 
thanks for the info... I do hope they mean it although until it happens I won't hold my breath...  somehow I don't think they'll want to lose the revenue from all the 0870 calls.  I realy hope it comes to fruition though. Smiley Smiley Smiley
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« Last Edit: Nov 8th, 2007 at 4:25pm by DaveM »  

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buy_my_cookies
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Re: Sky Customer Services
Reply #298 - Oct 4th, 2007 at 3:55pm
 
hi i want to call the sky sales team any ideas which number to use?
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Dave
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Re: Sky Customer Services
Reply #299 - Oct 4th, 2007 at 5:31pm
 

Have you looked at my list above? Some numbers on there look promising.
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« Last Edit: Nov 8th, 2007 at 4:25pm by DaveM »  
 
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