Kuddles wrote on Oct 7^th, 2007 at 12:11pm:

The number should have been 01506 421705. The prefix for those numbers on that list is 01506 421. I've amended the post to make it clearer.

Have just used the ***739 option to get through to 'Pay once watch forever' service sign on.  It was the wrong number, but they transferred me to the right Sales dept.  Many thanks for the info.

Recently I have been using 01506 831781 as an alternative to 08702 404040 for the last few times I have had to call Sky; it has been working fine.

Except this morning: I tried the number on 3 separate occasions and I keep getting cut off after a few rings. I even tried not entering my number when prompted.

Method 1: Dialed 01506 831781, "To help us with your call, enter your number", <entered number>, [ring ring]x2, [click,continuous tone].
Method 2: Dialed 01506 831781, "To help us with your call, enter your number", <waited>, "To help us with your call, enter your number", <waited>, [ring ring]x2, [click,continuous tone].

I started to wonder if Sky were blocking calls from my number when I used the geographical number. To test this theory, I redialed, except this item I prefixed the geographic number with 141... and yes, I got through as I used to on the geo number.

Has anyone else experience similar problems to this?
Do Sky actively persue people who don't use their 0870 numbers?

Hi - I just called the 01506 831781 number and if i typed in my correct phone number i was disconnected but the second time around i miskeyed (quite accidently) and was put straight through   .

Def seems like sky are dying to get exisitng customers to use the 0870 number and hope unrecognised numbers are new business.

Anyway, 1 free (inclusive minutes!) 3 minute call and my package is down from £38 per month to £16.  They didn't even try to offer me any incentive to stay at a higher package.  Maybe i just sounded so convinced that was what i wanted to do  

I just called Sky through the 01506831781 to try to talk to someone about my Sky Broadband. Although that number was not for Broadband, the lady there politely directed my call to the relevant customer service centre, and a very nice guy called John answered my call. He was so helpful, I was almnost reluctant for him to direct me to another department after I had resloved my broadband issue.

That was so much better compared to the 01506421753 ('Customer Care') I had tried prior to this, where I encountered this woman from the broadband sales department, and all she could tell me was, 'I can't help you' and refused to direct my call to someone who can. Instead she keeps telling me to call the 0870 number. 

Me too!!
30th October 9.30am

[quote author=yz724475a link=1060112694/330#336 date=1189534479]01506831781 - Customer Service
01506831783 - Customer Service
01506831785 - Customer Serivce
[/quote]

Tried these numbers and got redirected to 0870, but had success with above, but ending 805.  I guess with sky your trying to hit a moving target.