Do Debenhams actually want to SPEAK to customers?

I tried both my local Debenhams stores today (Southampton and Bournemouth) with local 02 and 01 numbers, only to find that they are now both the same (Call centre??) number. BT didn't know at what rate 0844 nos. were charged .  Does anybody out there know 01/02 numbers for Southampton/Bournemouth Debenhams please.

I have just sent an email to Debenhams, listing my complaint about their latest revenue making exercise.

I tried ringing the Cardiff Store (029 2039 9789) and got the automated message advising change to 0844 561 6161.  I rang their Head Office (020 7408 4444) and asked for the Cardiff Store.  They connected me to the 'Contact Centre', who in turn connected me to the Lost Property Office!!  Maybe I should have been more specific when asking for the Cardiff store.

I will let you know of the response, if any, I get from Debenhams.

sirp2000 wrote on Jan 11^th, 2006 at 4:27pm:

Well for starters, both are still actually in service and have not been disconnected.

• 01273 326531 just refers to 0844 number
• 01273 322500 says that the switchboard is no longer manned but says you can dial the branch number and the extension number that you want.

Perhaps one is a clue as to the direct-dialling prefix they have. Try dialling nearby numbers, eg 01273 322501, 502 etc.