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Microsoft (Read 73,387 times)
derrick
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Re: Microsoft
Reply #45 - Oct 25th, 2008 at 12:12pm
 
jrawle wrote on Oct 24th, 2008 at 3:04pm:
derrick wrote on Oct 24th, 2008 at 12:13pm:
The support is free, you have to pay for the call, (No-charge: Unlimited support requests.)


Great, so we may as well shut down this website as it's now OK for companies to derive revenue from non-geographical numbers!

As annieuk says, in America they have a "toll-free" number. Why can't we have the same? Just another example of rip-off Britain, and of Microsoft taking foreign countries for a ride.

But if not a free number, all we ask for is a normal phone number so people pay their normal phone costs to call, rather than having to pay a premium over and above standrad costs, which goes to the company concerned in payment for a supposedly free service. That's what this website's been about from the start, so I'm surprised to see a long-standing member following the companies' line.




I agree with what you are saying and I am not "following the companies' line." just pointing out that the support is free, as some companies will charge at 090 rates, so they are doing what they say, the "con" is the NGN phone call, and I would imagine that is how they will defend their position.

Re America's "toll-free" number. I agree, but we don't live in America! If you want that then move to America.

Yes we do live in rip off Britain and hopefully this site will/does go some way to addressing some of the phone charge issues.
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annieuk
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Re: Microsoft
Reply #46 - Oct 25th, 2008 at 12:48pm
 
Microsoft are not just taking us for a ride...

They are making money out of us, as we attempt to fix the problems in their software that they sold to us, and that we bought in good faith... Actually I didn't even want Vista... I had no choice!

No wonder Bill Gates left to spend 32 million pounds fighting malaria...........
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jrawle
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Re: Microsoft
Reply #47 - Oct 25th, 2008 at 1:09pm
 
Quote from Anthony Mann on the forum you linked:

Quote:
Microsoft does not charge for the support. This does not mean your phone company will not charge you, but that is outside Microsoft's control and is dependent on the telephone plan that you have. The only phone numbers are the ones that are listed on the support page.


Presumably he's from the US, where they don't have such ridiculous phone charging systems. Even many people in the UK don't uderstand the issue with 0870 numbers.

Can you explain to him that an 0870 number is not a number that's outside Microsoft's control and is not just dependent on your telephone plan? If they used a standard number you would be happy, you aren't asking for a free number. But the 0870 number is charged at a premium rate, under a system that makes it impossible for your phone company to offer a discount. And Microsoft probably reveive revenue from the calls. Feel free to post a link to saynoto0870.com
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« Last Edit: Oct 25th, 2008 at 1:12pm by jrawle »  
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Old_Ginger
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Microsoft Customer Services
Reply #48 - Feb 20th, 2009 at 3:10pm
 
Hope this is the right place!
I've e-mailed this but maybe worth repeating here:
This morning I used the so far unverified 0800 032 4479 number for Microsoft Direct Services. Straight through to a very helpful customer services person. Great & with it being a 15 minute call, just a tad cheaper than the 0870 number!!!
Cheers

Mike
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Dave
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Re: Microsoft Customer Services
Reply #49 - Feb 20th, 2009 at 3:18pm
 


Thanks. What is the corresponding 0870 number?
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« Last Edit: Feb 22nd, 2009 at 7:32pm by DaveM »  
 
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Old_Ginger
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Re: Microsoft Customer Services
Reply #50 - Feb 20th, 2009 at 3:30pm
 

Thanks Dave
The quoted number was 0870 6010100 or 0870 6010200
Looks change has been made.
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« Last Edit: Feb 22nd, 2009 at 7:32pm by DaveM »  
 
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Re: Microsoft Customer Services
Reply #51 - Feb 20th, 2009 at 4:10pm
 


Thanks for the feedback. The 0800 032 4479 number has now been verified as alternative for 0870 6010100/200.
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« Last Edit: Feb 22nd, 2009 at 7:33pm by DaveM »  
 
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bob_debell
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Microsoft help line
Reply #52 - Feb 25th, 2010 at 8:19am
 
Does anyone have a geographic number for Microsoft technical help in the UK?
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reserved
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Re: Microsoft help line
Reply #53 - Feb 25th, 2010 at 9:33am
 
There are several numbers listed in the database under Micosoft for support!

Do any of them work?
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« Last Edit: Feb 25th, 2010 at 9:34am by reserved »  
 
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Dave
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Re: Microsoft help line
Reply #54 - Feb 25th, 2010 at 10:19am
 
Hi and welcome to SAYNOTO0870.COM.

As reserved's post, please try the numbers in the database and give some more information, as suggested in the guide.
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Dave
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Re: Microsoft help line
Reply #55 - Feb 26th, 2010 at 10:32am
 
Hi bob_debell, I see you've been back to the forum. Please give some more information so we may help you.
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CJT-80
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Re: Microsoft help line
Reply #56 - Feb 26th, 2010 at 9:11pm
 
Hi Bob_Debell are you refering to the following number?

0844 800 2400

Please let me know.

*edit*

they do have an OLD 0870 number - 0870 60 10 100 you could see if that goes to them still... If you with BT it MAYBE included in your calling plan... so it's better than nothing..

Smiley
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« Last Edit: Feb 26th, 2010 at 9:13pm by CJT-80 »  

Regards,

CJT-80

Any comments made are my own and are not those of SayNoTo0870.com
 
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bob_debell
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Re: Microsoft help line
Reply #57 - Feb 26th, 2010 at 9:23pm
 
Hi.  The number I have is indeed 0844 800 2400, I would like a geographic number rather than pay them to ask them to sort a problem they have created.  Cheers.  Bob Debell
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CJT-80
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Re: Microsoft help line
Reply #58 - Feb 26th, 2010 at 10:01pm
 
Ok, well I have not been able to find a Geographic number for Microsoft Tech Support.. only the 0870 one I posted.

however on this link it does give you the option to E-mail them, so I would suggest doing that which is of course FREE

http://support.microsoft.com/contactus/cu_sc_corpinfo_master?ws=support#tab3

Wink
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Regards,

CJT-80

Any comments made are my own and are not those of SayNoTo0870.com
 
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reserved
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Re: Microsoft help line
Reply #59 - Feb 27th, 2010 at 4:32pm
 
CJT-80 wrote on Feb 26th, 2010 at 9:11pm:
Hi Bob_Debell are you refering to the following number?
they do have an OLD 0870 number - 0870 60 10 100 you could see if that goes to them still... If you with BT it MAYBE included in your calling plan... so it's better than nothing..

Smiley


There are a number of alternatives for that 0870 number listed in this database under Microsoft

Have you tried any of them and did they work or do you expect us to make your calls for you!!!!!!!

There is only so much anyone on this forum can do, you can't expect us to come and hold your hand for you. Undecided
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