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Orange Mobile Customer Services (PM and PAYG) (Read 51,449 times)

ajp Newbie Offline Posts: 2 Joined: Feb 12^th, 2010	Re: Orange PAYG Customer Services (Mobile) Reply #15 - Feb 18^th, 2010 at 8:30pm	Print Post
	Thanks for the swift response. I tried again with the 0800 0790440 number and this time got through to Pay as you go where they attempted to solve my problem. Still on going but at least the number works. Thanks again. Great website


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Dave Global Moderator Offline Posts: 9,902 Location: Yorkshire Joined: Apr 29^th, 2004 Gender:	Re: Orange PAYG Customer Services (Mobile) Reply #16 - Feb 19^th, 2010 at 11:53pm	Print Post
	ajp wrote on Feb 18^th, 2010 at 8:30pm: Thanks for the swift response. I tried again with the 0800 0790440 number and this time got through to Pay as you go where they attempted to solve my problem. Still on going but at least the number works. Thanks again. Great website Following your posting I did some investigating. It turns out that the IVR (menu) on 0800 079 0440 is also on quite a few other numbers. I have gone through the database and tidied up the entries for Orange. As well as 0800 079 0440, there is 0800 801080. Select option 1, 4, then 2 for pay as you go. Then select option 3 to be prompted for your Orange Pay as you Go phone number, the same as dialling 450 or 07973 100450.


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gabbyevs Newbie Offline Posts: 11 Joined: Mar 4^th, 2005	orange-ee Reply #17 - Dec 11^th, 2012 at 2:08pm	Print Post
	does anyone have a newer updated number for orange tried the freephone ones it just cuts me off saying please call 07973 one which defeats the point


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Dave Global Moderator Offline Posts: 9,902 Location: Yorkshire Joined: Apr 29^th, 2004 Gender:	Re: orange-ee Reply #18 - Dec 11^th, 2012 at 2:41pm	Print Post
	Please can you list each number you tried so we may know which ones they are which would also be useful for future reference? Also, this would enable us to remove them all without the need to spend the time ringing them all.


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Barbara Supreme Member Offline Posts: 598 Joined: Jan 26^th, 2006	Re: orange-ee Reply #19 - Dec 11^th, 2012 at 3:16pm	Print Post
	I used the freephone number for the Executive Office 0800 0791034 on 5th November and it worked fine, perhaps that would be worth a try? They seem a bit more able to deal with issues than those on the ordinary number anyway.


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Dave Global Moderator Offline Posts: 9,902 Location: Yorkshire Joined: Apr 29^th, 2004 Gender:	Re: Orange Mobile Customer Services (PM and PAYG) Reply #20 - Apr 4^th, 2013 at 5:48pm	Print Post
	Dialling the main number, 0800 80 10 80, and selecting option 2, followed by 1 and then 4 used to go through to Pay monthly customer services (where it asked for the caller's mobile number). It now does not and instead gives out the number 07973 100150 or 150 from an Orange mobile. As such, we now have no alternative listed for Orange Pay monthly. However, for Pay as you go, options 2, 2 and then 4 go through to an announcement requesting a pay as you go number be entered.


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bigjohn Supreme Member Offline Posts: 2,316 Joined: Mar 31^st, 2005 Gender:	Re: Orange Mobile Customer Services (PM and PAYG) Reply #21 - Apr 5^th, 2013 at 4:07am	Print Post
	Dave wrote on Apr 4^th, 2013 at 5:48pm: Dialling the main number, 0800 80 10 80, and selecting option 2, followed by 1 and then 4 used to go through to Pay monthly customer services (where it asked for the caller's mobile number). It now does not and instead gives out the number 07973 100150 or 150 from an Orange mobile. As such, we now have no alternative listed for Orange Pay monthly. However, for Pay as you go, options 2, 2 and then 4 go through to an announcement requesting a pay as you go number be entered. You can use the EE Freephone Number 0800 956 6000 option 4 and get connected to Orange pay monthly,or payg customer services. Also T-Mob.
	« Last Edit: Apr 5^th, 2013 at 4:13am by bigjohn »
	BJ.
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Dave Global Moderator Offline Posts: 9,902 Location: Yorkshire Joined: Apr 29^th, 2004 Gender:	Re: Orange Mobile Customer Services (PM and PAYG) Reply #22 - Apr 5^th, 2013 at 8:57am	Print Post
	bigjohn wrote on Apr 5^th, 2013 at 4:07am: You can use the EE Freephone Number 0800 956 6000 option 4 and get connected to Orange pay monthly,or payg customer services. Also T-Mob. Thanks for this bigjohn. I've added it for Orange Pay monthly; we have an alternative for Pay as you go. When I last checked, T-Mobile's own 0800 numbers worked for customer services and I haven't been notified to the contrary.


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Dave Global Moderator Offline Posts: 9,902 Location: Yorkshire Joined: Apr 29^th, 2004 Gender:	Re: Orange Mobile Customer Services (PM and PAYG) Reply #23 - Jun 23^rd, 2013 at 11:48am	Print Post
	bigjohn wrote on Apr 5^th, 2013 at 4:07am: You can use the EE Freephone Number 0800 956 6000 option 4 and get connected to Orange pay monthly,or payg customer services. Also T-Mob. I have just tried this, by selecting option 5 for existing customer and option 3 for (Orange PM). The route has been closed down as it redirects to 150 from an Orange phone or the 07973 number from other networks. Thanks to no one for pointing this out. Pay as you Go users can still call 0800 801080 and select option 2, then 2, then 4 to be put through to what I believe to be the same as dialling 450.


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