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SAYNOTO0870.COM › Main Forum › Geographical Numbers Chat › PayPal 0870 number

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PayPal 0870 number (Read 99,390 times)

Dave

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Re: PayPal 0870 number
Reply #30 - May 18^th, 2005 at 9:07pm

I sent an email to the address juby posted above. I assumed it was for Peggy, but it appears to be the general email address for the PayPal Europe Executive Escalations team, as this reply comes from someone called Shawn.

Quote:

My name is Shawn and I work for the office of Executive Escalations. I want to personally thank you for contacting PayPal. Your concerns were recently forwarded to our office for review in the hope that we might be able to assist you further.

I have reviewed your email and the majority of the letter addressed our phone number and the associated fees that members pay to use this number. The number you are referring to is the same number that is provided to the whole of Europe and not to just those residing within the UK. You mentioned the advantages of this type of number. It is precisely why we use this service as we do need to route calls based on volume loads and within departments for escalated issues.

As you can see it just shrugs it all off. No mention of the fact that it's cheaper to call PayPal in the US from the UK, despite the fact that I mentioned this in the email. Very much a "Well everyone else uses them" answer.

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alexpeck

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Re: PayPal 0870 number
Reply #31 - Jul 28^th, 2005 at 3:26pm

I got a similar answer. In mine they state they are working with trading standards and that currently there appears to be no issue with the wording of their charge rates.

Perhaps we could encourage everybody to send the same email and illustrate the volume of people who care about this issue (of course being PayPal & eBay we will all get the same robot responding!)

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mc661 Senior Member Offline Habitual FOI requester. Posts: 432 West-Norfolk Gender:	Re: PayPal 0870 number Reply #32 - Jul 28^th, 2005 at 5:22pm Ebays main london switchboard is 020 8605 3000, My contact at ebay claims they have orders from head office not to put any calls through to anyone and if they do not to release the direct number. Im trying to get her to smuggle out an internal directory.
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Graham

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Re: PayPal 0870 number
Reply #33 - Jul 29^th, 2005 at 12:55pm

For anyone who is ever tempted to call paypal - be aware that their telephone customer service is very poor - almost as bad as their email customer service which consists of just sending one of a number of stock answers.

My last two calls to them were 22 minutes and 37 minutes long respectively.

If you have VOIP calling facilities then use the Ireland number listed in the database (00 353 1436 9001) and call using a cheap provider (e.g. calls to Ireland still free at the moment on both voipbuster.com and voipcheap.co.uk).

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andy9

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Re: PayPal 0870 number
Reply #34 - Aug 7^th, 2005 at 9:41pm

Quote:

I understand that if you call 08448 373 173 that you are piped through to Paypals American Customer Services Centre.who will assist Uk Customers.

Calls from BT landlines are charged at 2p at all times.Other suppliers may charge differently.

Calls from mobiles(unless your Network allows them in there bundle) will be charged differently.As will calls from payphones.

If in fact your a 18866 customer still on BT it would be cheaper to use the 0844 no then use the american no through18866,and you get straight through no delay.

Can you tell us how much money you have earned from this number by now?

« Last Edit: Aug 7^th, 2005 at 9:42pm by andy9 »

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bigjohn Supreme Member Offline Posts: 2,316 Gender:	Re: PayPal 0870 number Reply #35 - Aug 8^th, 2005 at 10:25pm Quote: Can you tell us how much money you have earned from this number by now? I have posted numerous useful geographical and 0844/0871 numbers on this site,and i havent made a penny from any of them.I do not contribute to this site to make money.
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hawksmoor

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PayPal's approach to 0870
Reply #36 - Aug 27^th, 2005 at 9:12pm

I have (or had) a verified PayPal account. Recently I acquired some 0871 numbers, purely to give out to companies and organisations who do likewise. PayPal being a prime offender, I changed my registered home and work numbers accordingly and promptly lost verified status. After lengthy and tedious e-mail conversations with them, it transpires that 087x numbers can't be registered with PayPal because " . . . they can't be verified".

I suppose they have a (slight) point but isn't the irony delicious?

John

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Alternative Junior Member Offline Posts: 67	Re: PayPal's approach to 0870 Reply #37 - Aug 27^th, 2005 at 11:56pm Surely, we should be challenging the users of premium rate 0870 numbers not joining them! Two wrongs don't make a right!
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mc661 Senior Member Offline Habitual FOI requester. Posts: 432 West-Norfolk Gender:	Re: PayPal's approach to 0870 Reply #38 - Aug 28^th, 2005 at 9:06am now thats werid cos I use a 0871 on my account and my account is a verified business account.
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NonGeographicalMan

Ex Member

Re: PayPal's approach to 0870
Reply #39 - Aug 28^th, 2005 at 9:24am

mc661 wrote on Aug 28^th, 2005 at 9:06am:

now thats werid cos I use a 0871 on my account and my account is a verified business account.

Presumably its ok for businesses to use 0870 and 0871 numbers Wink

But not for private individuals to do the same.

For a business account they must use other forms of identifiers as the primary form of security? Either that or they have clearly changed their rules since your business account was verified? ???

« Last Edit: Jan 30^th, 2008 at 8:19am by Dave »

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NonGeographicalMan

Ex Member

Re: PayPal's approach to 0870
Reply #40 - Aug 28^th, 2005 at 9:30am

Alternative wrote on Aug 27^th, 2005 at 11:56pm:

Two wrongs don't make a right!

Yes I agree with what you say.

Also most of the 0870 number operators employ staff so dumb that the irony of being asked to call back on an 0870 number is completely lost on them.

Most of these people are so dumb that they aldo genuinely still believe the propaganda that BT and the other telcos are secretly dishing out that these numbers are a "national call". This is not of course to be confused with the cheaper "national rate" except that most of these customer service advisers most definitely do seem to be confused and incoherent on this issue.

« Last Edit: Jan 30^th, 2008 at 8:19am by Dave »

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jgxenite Supreme Member Offline Help us to help you - read the instructions!! Posts: 1,454 Gender:	PayPal Mobile - 0845 is "toll free" Reply #41 - May 20^th, 2007 at 9:07pm Just been watching a nice little video about PayPal Mobile (not that I'm likely to use it) and the video says that 0845 is a toll-free number. I think PayPal has this the wrong way around - it may be "toll free" for them, but it's blooming expensive for anyone using a mobile!
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axezed

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PAYPAL states FREEPHONE 08707 307 191 !!!
Reply #42 - Jan 29^th, 2008 at 6:10pm

Hi.
Can u believe this............????

https://www.paypal.com/uk/cgi-bin/webscr?cmd=_contact-phone
shows freephone number
PayPal Customer Service Centre opening hours are:
06:00 to 22:00 Monday to Friday
08:00 to 22:00 Saturday
09:00 to 22:00 Sunday
For general PayPal account inquires, please call us on freephone 08707 307 191

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jgxenite Supreme Member Offline Help us to help you - read the instructions!! Posts: 1,454 Gender:	Re: PAYPAL states FREEPHONE 08707 307 191 !!! Reply #43 - Jan 29^th, 2008 at 6:29pm Oh, I shouldn't worry - I've already notified them that they are falsely advertising the 0845 Paypal Mobile number as "toll free", and they have promptly ignored my email. You can try contacting them but I suspect they'll just ignore you too.
Back to top	« Last Edit: Jan 29^th, 2008 at 6:30pm by jgxenite » I don't mind helping you with your request as long as you read the instructions! IP Logged

ashek1983 Junior Member Offline Posts: 92 london Gender:	Re: PAYPAL states FREEPHONE 08707 307 191 !!! Reply #44 - Jan 30^th, 2008 at 1:55am Dial this numner and see what happen? 00353 1 436 9004
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