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BT callout charge (Read 8,508 times)

reggie Full Member Offline Posts: 199 Joined: Sep 3^rd, 2004	BT callout charge Dec 30^th, 2006 at 7:32pm	Print Post
	Not sure where to post this as it certainly isn't cheap but it appears that BT has just increased its callout charge to £118.00!


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Dave Global Moderator Offline Posts: 9,902 Location: Yorkshire Joined: Apr 29^th, 2004 Gender:	Re: BT callout charge Reply #1 - Dec 30^th, 2006 at 7:56pm	Print Post
	reggie wrote on Dec 30^th, 2006 at 7:32pm: Not sure where to post this as it certainly isn't cheap but it appears that BT has just increased its callout charge to £118.00! This charge applies where a fault is reported and found to be on the customer's equipment instead of BT's part of the circuit. So it's quite reasonable to charge for an engineer's time in this way.


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darkstar Newbie Offline Posts: 49 Joined: Jul 19^th, 2006 Gender:	Re: BT callout charge Reply #2 - Dec 30^th, 2006 at 8:32pm	Print Post
	Hmmm, Im glad I dont work in the fault team then.....


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Heinz Supreme Member Offline Posts: 1,362 Location: Essex Joined: Mar 4^th, 2005	Re: BT callout charge Reply #3 - Dec 30^th, 2006 at 9:58pm	Print Post
	reggie wrote on Dec 30^th, 2006 at 7:32pm: Not sure where to post this as it certainly isn't cheap but it appears that BT has just increased its callout charge to £118.00! If you changed to another line rental supplier, you might find that was a bargain! http://forums.moneysavingexpert.com/showthread.html?t=281953

	After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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Tanllan Supreme Member Offline Posts: 797 Joined: Dec 31^st, 2003 Gender:	Re: BT callout charge Reply #4 - Dec 31^st, 2006 at 1:51pm	Print Post
	But when BT replaced a master socket (NTTP) rotted through damp they charged my company, because they reckoned that the eighteen month old socket's rot was our fault. They would not accept that an adjacent ten year old patchpanel (their socket was installed in the patchpanel) and electronic switch (an INDeX since you ask) still functioned perfectly. Grrr - even if they did eventually refund half.


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reggie Full Member Offline Posts: 199 Joined: Sep 3^rd, 2004	Re: BT callout charge Reply #5 - Jan 1^st, 2007 at 2:18pm	Print Post
	I do realise that the charge only applies when the fault is in ones property but it is nonetheless very steep compared with callout charges for say washingmachine or TV repairs. I believe it only covers the first hour and is a very sharp rise. I had occasion to call out a bt engineer about a year or so ago in connection with my Internet cutting out. It was deemed by him to be caused by my equipment and I had to pay around £50.00.


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