Welcome, Guest. Please Login or Register
SAYNOTO0870.COM

<---- Back to main website

 
Home Help Search Login Register

Pages: 1 2 
Send Topic Print
MAKRO getting greedy ! (Read 25,646 times)
IAVOID0870
Junior Member
**
Offline



Posts: 60
South East
Gender: male
MAKRO getting greedy !
Jun 20th, 2007 at 10:26am
 
MAKRO

I notice that Makro have now reverted to the following number for all stores on their website.
The number they are now showing is: 0844 445 7445 (This is a Lo-Call number)Angry

This goes through to a main switchboard where you will be asked which store you wish to be connected to... †Angry †(Not sure of the geographical number behind this 0844 number yet...)

If you type MAKRO into the search bar another thread is shown with more numbers... Cool



Here are some numbers:
Quote:

LONDON
CharltonStore Locator †
Anchor & Hope Lane Charlton
London SE7 7RZ Tel: 020 8293 0011
North ActonStore Locator †
Atlas Road Park Royal North Acton London NW10 6DD †Tel: 020 8965 6655


SURREY
Croydon †
Peterwood Way Off Beddington Farm Road Croydon Surrey CR0 4UQ Tel: 020 8649 8000


MIDDLESEX
EnfieldStore Locator †
Stockingswater Lane Enfield
Middlesex EN3 7XA Tel: 020 8443 3003


HAMPSHIRE
SouthamptonStore Locator †
2-4 Dewar Close Segensworth West Fareham Hampshire PO15 5UB Tel: 01489 885131


ESSEX
RayleighStore Locator †
Rawreth Lane Rawreth Ind Est Rayleigh Essex SS6 9RL Tel: 01268 785578


MIDLANDS
BirminghamStore Locator †
Pitcairn Drive Off Dudley Road Halesowen West Midlands B62 8AZ Tel: 0121 550 7341
CoventryStore Locator †
Silverstone Drive Gallager Business Park Rowleys Green Coventry CV6 6PA Tel: 02476 360044
NottinghamStore Locator †
Redfield Road Off Clifton
Boulevard
Nottingham NG7 2UJ Tel: 01159 866888
LeicesterStore Locator †
Centurion Way Meridian Business Park
Leicester LE3 2WG Tel: 0116 2630730
StokeStore Locator †
Speedwell Road Parkhouse Ind Est
Newcastle-
Under-Lyme ST5 7QT Tel: 01782 566212


SOUTH WEST
BristolStore Locator †
Cribbs Causeway Ind Est Lysander Road Westbury on Trym Bristol BS10 7IZ Tel: 0117 9591262


BERKSHIRE
ReadingStore Locator †
Elgar Road South Off Basingstoke Road Reading Berkshire RG2 0DD Tel: 0118 9313633 †


DORSET
PooleStore Locator †
Cabot Lane Creekmore Poole Dorset BH17 7BZ Tel: 01202 659100 †


NORTH WEST
LiverpoolStore Locator †
Hornhouse Lane Britonwood
Ind. Est. Kirkby Liverpool L33 7YQ Tel: 0151 546 9211
PrestonStore Locator †
Chain Caul Way Ashton-On-Ribble
Preston PR2 2TW Tel: 01772 769944
ManchesterStore Locator †
Liverpool Road Barton Moss Eccles Manchester M30 7RT Tel: 0161 789 6911


TYNE & WEAR
NewcastleStore Locator †
Sedling Road Wear Ind. Est. Interchange 6 Washington,
Tyne and Wear NE37 1LX Tel: 0191 416 4001
TeessideStore Locator †
Westland Way Preston Farm
Ind Est

Back to top
« Last Edit: Jun 20th, 2007 at 10:26am by IAVOID0870 »  
 
IP Logged
 
Heinz
Supreme Member
*****
Offline



Posts: 1,362
Essex
Re: MAKRO getting greedy !
Reply #1 - Jun 20th, 2007 at 10:53am
 
How can a number which costs MORE to call than a standard 01 or 02 number (this one is, surprise, surprise, a 5p per minute at all times number), ever be described as 'Lo-Call'?
Back to top
 

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
WWW  
IP Logged
 
NGMsGhost
Supreme Member
*****
Offline


The Forum Ghost of NonGeographicalMan<b
r />

Posts: 2,716
Surrey, United Kingdom
Gender: male
Re: MAKRO getting greedy !
Reply #2 - Jun 20th, 2007 at 11:08am
 
BT has abolished the brand Lo-Call so it is no longer legitimate to use it.

Just file a complaint against Makro at www.asa.org.uk to get this stopped as claiming 0845 is Lo-Call in ads totally violates all their many guidances on the matter.
Back to top
« Last Edit: Jun 20th, 2007 at 11:08am by NGMsGhost »  

<div style=
 
IP Logged
 
Heinz
Supreme Member
*****
Offline



Posts: 1,362
Essex
Re: MAKRO getting greedy !
Reply #3 - Jun 20th, 2007 at 11:42am
 
NGMsGhost wrote on Jun 20th, 2007 at 11:08am:
BT has abolished the brand Lo-Call so it is no longer legitimate to use it.

Just file a complaint against Makro at www.asa.org.uk to get this stopped as claiming 0845 is Lo-Call in ads totally violates all their many guidances on the matter.

Done.

Quote:
MAKRO state their new 0844 445 7445 telephone number is 'Lo-Call'.

It costs 5p per minute at all times to call 0844 445 7445 whereas calling a standard UK 01 or 02 number costs only 3p per minute.

It follows that 0844 445 7445 is not 'Lo-Call' but is, in fact, 'Hi-Call' and their statement is fraudulent.
Back to top
« Last Edit: Jun 20th, 2007 at 11:43am by Heinz »  

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
WWW  
IP Logged
 
derrick
Supreme Member
*****
Offline



Posts: 1,124
Re: MAKRO getting greedy !
Reply #4 - Jun 20th, 2007 at 1:27pm
 
The ASA do not police websites, your complaints to them will result in no action
Back to top
 
 
IP Logged
 
NGMsGhost
Supreme Member
*****
Offline


The Forum Ghost of NonGeographicalMan<b
r />

Posts: 2,716
Surrey, United Kingdom
Gender: male
Re: MAKRO getting greedy !
Reply #5 - Jun 20th, 2007 at 1:32pm
 
derrick wrote on Jun 20th, 2007 at 1:27pm:
The ASA do not police websites, your complaints to them will result in no action


The ASA do police websites that sell products but they do not police websites that merely provide information (eg Police or local Council).

So it depends wheter the number appeared on part of the Makro website that is also selling you a product or not.
Back to top
 

<div style=
 
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,901
Yorkshire
Gender: male
Re: MAKRO getting greedy !
Reply #6 - Jun 20th, 2007 at 1:43pm
 
I suspect most (all?) Makro stores have a block of sequential numbers. A fax and the number for a department like butchery is usually given on the website. These are frequently similar, and if you change the last 2 digits to 00 it should get you through to the switchboard for that branch. They have also taken out of service some 'old' 01/02 numbers which now redirect to 0844 number.
Back to top
 
 
IP Logged
 
derrick
Supreme Member
*****
Offline



Posts: 1,124
Re: MAKRO getting greedy !
Reply #7 - Jun 20th, 2007 at 1:54pm
 
NGMsGhost wrote on Jun 20th, 2007 at 1:32pm:
derrick wrote on Jun 20th, 2007 at 1:27pm:
The ASA do not police websites, your complaints to them will result in no action


The ASA do police websites that sell products but they do not police websites that merely provide information (eg Police or local Council).

So it depends wheter the number appeared on part of the Makro website that is also selling you a product or not.



From ASA website:-
Claims on websites
In general, misleading claims on companies' websites should be reported to your local trading standards department (www.tradingstandards.gov.uk) ;

http://www.asa.org.uk/asa/about/Guided+Tours/Consumers/What+types+of+ads+and+pro...

I have had various correspondence with ASA, and they have always told me that claims against websites do not come under their remit and direct me to T S, who as we all know are not interested.

However I await your reply from them re the complaint you have made to them.
Back to top
 
 
IP Logged
 
Flutty
Newbie
*
Offline


NO to revenue sharing
on 08xx

Posts: 33
Hampshire
Gender: male
Re: MAKRO getting greedy !
Reply #8 - Jun 20th, 2007 at 3:11pm
 
Sad to say, everyone is getting greedy now. The marketing of 0844 is working at an amazing rate, ITV, Viking-Direct, the list is endless. As predicted in many letters to Ofcom, including my own, companies are jumping on the latest so called Lo-Call bandwagon. As has been pointed out by many members on this website, 0844 offers even better returns overall than 0870.
I am still in correspondence with Ofcom about the use of revenue sharing numbers regarding a matter raised with them in 1992 over 0990 numbering, so it could well take another 15 years to even get Ofcom to recognise their requirement to protect the consumer.
Back to top
 
 
IP Logged
 
derrick
Supreme Member
*****
Offline



Posts: 1,124
Re: MAKRO getting greedy !
Reply #9 - Jul 5th, 2007 at 10:40am
 
Just received the following from ASA, re my complaint to the about Windsor Telecom still describing  0845 as "local rate" despite ASA's ruling against them in January 2006:-

Please Quote: A07-33******* 2 July 2007

Dear Mr

WINDSOR TELECOM PLC

Thank you for taking the time to contact us on 21 June.  I am sorry for the delay in responding to you.  Unfortunately, we did not seem to receive your original complaint.

I understand that you object to claims made on the Windsor Telecom website, which promote 0845 business numbers as available for the local rate.  I am sorry but we are unable to deal with your complaint because our Code only applies to certain kinds of material on websites.  They are:      
∑      online advertisements in space that has been sold by the website owner to a third party; e.g. banner and pop-up ads
∑      sponsored search results (i.e. the links advertisers pay search engines to offer when you enter particular search terms) and
∑      sales promotions.  We regulate these wherever they appear, including in advertisersí websites or e-mails.  (Examples of sales promotions are free gifts and prize competitions; simple price cuts and savings claims are not sales promotions and we cannot investigate them.)

The Code does not apply to other parts of companiesí or organisationsí websites because either they are forms of editorial material (over which the ASA does not have jurisdiction) or they carry material that consumers have chosen to access in much the same way as they would walk into a shop and ask for information.  (The ASA is not entitled to regulate in-store displays.)

Though, as you are aware, the ASA has adjudicated against this organisation in the past for making similar claims, we previously upheld complaints based on promotional emails sent to consumers.  As explained above, the ASA has no authority to regulate claims made on a companyís own website.  If you should see similar claims being made in advertising material for this company, please contact us.

If you wished to take your specific complaint about information provided on the Windsor Telecom website further, you could try taking it up with your local Citizens Advice Bureau or Trading Standards Department whose details can be obtained from your local council or phone book.  Or you might find their websites useful: www.tradingstandards.gov.uk and www.lga.gov.uk.

I am sorry that we were unable to help you on this occasion, but I hope that you find this information useful.

Yours sincerely



Andrea Weldon
Complaints Executive
andreaw@asa.org.uk
Telephone: 020 7492 2163
Fax: 020 7242 3696

We have used the information you have given us, together with other information from or about you, to deal with your complaint.  We may contact you to assess the quality of our services or to give you information about our activities, which might interest you.  If you do not want to be contacted for that purpose, please let our Data Protection Officer know at the above address or by e-mail at data.protection@asa.org.uk.  For further information about our Data Protection Policy please refer to our website www.asa.org.uk .


And like I have said on previous occasions, TS will do nothing, and I cannot see what Citizens Advice can do



Back to top
 
 
IP Logged
 
NGMsGhost
Supreme Member
*****
Offline


The Forum Ghost of NonGeographicalMan<b
r />

Posts: 2,716
Surrey, United Kingdom
Gender: male
Re: MAKRO getting greedy !
Reply #10 - Jul 5th, 2007 at 11:06am
 
derrick wrote on Jul 5th, 2007 at 10:40am:
And like I have said on previous occasions, TS will do nothing, and I cannot see what Citizens Advice can do


Have you actually tried lodging a formal complaing with Trading Standards to prove this is the case?

I think the attitude of Tradings Standards on this issue varies hugely from area to area.  Also if you could show them some of the ASA guidances and Ofcom pronouncements on the matter they might change their minds about needing to take formal action.
Back to top
 

<div style=
 
IP Logged
 
derrick
Supreme Member
*****
Offline



Posts: 1,124
Re: MAKRO getting greedy !
Reply #11 - Jul 5th, 2007 at 11:22am
 
NGMsGhost wrote on Jul 5th, 2007 at 11:06am:
derrick wrote on Jul 5th, 2007 at 10:40am:
And like I have said on previous occasions, TS will do nothing, and I cannot see what Citizens Advice can do


Have you actually tried lodging a formal complaing with Trading Standards to prove this is the case?

I think the attitude of Tradings Standards on this issue varies hugely from area to area.  Also if you could show them some of the ASA guidances and Ofcom pronouncements on the matter they might change their minds about needing to take formal action.



Last year I went through months of attempting to get our local TS, (Lancashire), to investigate some of these abusers, to no avail, I went through all the relevant procedures, I took them to the local tribunal and even complained to the Local Government Ombudsman, followed by their internal review, all went against me,they will not investigate these claims as "they don't have the resources" and "Ofcom are looking into it".

Local Government Ombudsman will not even talk to me, Anne Seex has told her staff not to speak to me and she will not answer emails.

These are publicly funded bodies and like Ofcom do not give a monkeys about their paymasters,(the taxpayers).
Back to top
 
 
IP Logged
 
NGMsGhost
Supreme Member
*****
Offline


The Forum Ghost of NonGeographicalMan<b
r />

Posts: 2,716
Surrey, United Kingdom
Gender: male
Re: MAKRO getting greedy !
Reply #12 - Jul 5th, 2007 at 11:52am
 
derrick wrote on Jul 5th, 2007 at 11:22am:
Last year I went through months of attempting to get our local TS, (Lancashire), to investigate some of these abusers, to no avail, I went through all the relevant procedures, I took them to the local tribunal and even complained to the Local Government Ombudsman, followed by their internal review, all went against me,they will not investigate these claims as "they don't have the resources" and "Ofcom are looking into it".


Then I would write to Ed Richards, CEO of Ofcom, suggesting you have tried ASA and trading standards and neither will take on Windsor Telecom over this issue.  Therefore it is an unregulated blackhole area that Ofcom needs to plug by using its backstop powers under the Communciations Act 2003 to stop this form of untruth about 084/7 call costs on website.  Suggest to Mr Richards that if Ofcom do not investigate properly at high level (i.e. not the useless Ofcom Contact Centre) and take action that you will go to your MP and seek referral of Ofcom's inaction to the Parliamentary Ombudsman instead.  Also copy in colette.bowe@ofcomconsumerpanel.org.uk and Ofcom Consumer Affairs Director caludio.pollack@ofcom.org.uk

Also try referring the issue of ASA and Trading Standards and Ofcom uselessness of the matter to national newspaper journalists who have previously written 084/7s stories.

Quote:
Local Government Ombudsman will not even talk to me, Anne Seex has told her staff not to speak to me and she will not answer emails.


Who can one complain to the Local Government Ombudsman about?  The Parliamentary Ombudsman via your MP I would imagine?
Back to top
 

<div style=
 
IP Logged
 
Tanllan
Supreme Member
*****
Offline



Posts: 797
Gender: male
Re: MAKRO getting greedy !
Reply #13 - Jul 5th, 2007 at 4:00pm
 
Whilst this does not help you immediately is there a Costco near you? They use geographic numbers - and offer excellent service.
Back to top
 
 
IP Logged
 
derrick
Supreme Member
*****
Offline



Posts: 1,124
Re: MAKRO getting greedy !
Reply #14 - May 20th, 2011 at 10:16am
 
OK this is an old thread but I have at last got a result re Makro and their misleading description of 0844 being described as"lo-call".

When I previously complained the ASA did not police websites and TS did not want to know, however the ASA now do police websites and I complained to them a few weeks ago and the result is that Makro have now changed their description of 0844 to;-

"0844 445 7445

BT landline calls to this number will cost no more than 5p per minute. This charge will also apply to calls by BT Unlimited Weekend Calls customers. Calls made from mobiles usually cost more."

The Makro mail can be seen via this url, and the number info is at the bottom of the last page.

. http://www.makro.co.uk/metro_mail/mcc-uk/catalog/1185514/MM11_Food_40pp.pdf

The informally resolved case is on the ASA website;-

http://www.asa.org.uk/ASA-action/Adjudications.aspx?SearchTerms=Makro#results


Back to top
 
 
IP Logged
 
Pages: 1 2 
Send Topic Print
(Moderators: Forum Admin, Dave, bbb_uk, CJT-80, DaveM)

Website and Content © 1999-2020 SAYNOTO0870.COM. All Rights Reserved.
Written permission is required to duplicate any of the content within this site.

WARNING: This is an open forum, posts are NOT endorsed by SAYNOTO0870.COM,
please exercise due caution when acting on any info from here.


SAYNOTO0870.COM » Powered by YaBB 2.5.2!
YaBB Forum Software © 2000-2021. All Rights Reserved.


Valid RSS Valid XHTML Valid CSS Powered by Perl Source Forge