Source: Perthshire Advertiser

http://icperthshire.icnetwork.co.uk/perthshireadvertiser/news/tm_headline=new-co...

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New council access team starts work

Apr 8 2008

PERTH and Kinross Council is launching a new community care access team to make it easier for people to access the services they need.

From this week the access team will be the first point of contact for anyone aged 16 or over who requires a range of support services. They can be contacted on 0845 3011120 from 8.45am-5pm, Monday to Friday.

For emergencies at other times the same number will connect people to an out-of-hours service.

[…]

Housing and health convener, Peter Barrett said: "Staff will be on hand to listen to people and put them in touch with the service that can help them. The team will help ensure that everyone can get the help they need, quickly and efficiently.

“This underlines our commitment to make sure everyone in Perth and Kinross has access to the levels of support and help that they require."
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Ian01 wrote on Jul 10^th, 2015 at 7:18pm:


Is anyone going to ask them why they think it is ok to breach the EU Consumer Rights Directive as transposed in to UK law for 2 months and also whether their Trading Standards department intends to prosecute them for this quite inexcusable breach?

NGMsGhost wrote on Jul 12^th, 2015 at 10:16am:

The Consumer Contracts Regulations came into effect on 13 June 2014 and are unlikely to cover any aspect of the services of this Council.

I suspect that the ASA would take a pragmatic view regarding the need to declare the Service Charge for a period of 33 days during which the 0845 numbers will continue to be advertised, before their removal from publications.

We might take the view that all available Council energies should be committed to communicating the new numbers and ensuring the smoothest possible transition. It obviously would have been better if the change had taken effect before 1 July - indeed, that may have been what was initially planned. Likewise it may be advisable to seek for enforcement action in the most important cases, as resources are limited and it is the impact of a forced change, in a significant case that brings home the message to others.

Another one bites the dust. Whilst "Clear Call Rates" is a most worthy exercise in its own terms, its effect in bringing about the demise of the 084 range (0845 in particular) is coming close to being the best that we could have hoped for. We must not be complacent however, there are many more battles to fight. Each passing victory makes the next one a little easier, so there is no excuse for letting up on the campaign.