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SAYNOTO0870.COM › Main Forum › Government and Public Sector › Being cut off when using Geographical Number

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Being cut off when using Geographical Number (Read 9,181 times)

genesis

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Posts: 11
Hereford

Being cut off when using Geographical Number
Jun 6^th, 2008 at 4:04pm

When I used the geographical number to call the General Register Office (GRO), I received the message 'We are experiencing a high volume of calls at this time' and was cut off. I then used the 0845 number and was put in a queue. Why could I not be put in a queue on the geographical number? I suspect it was a ploy to obtain more money from the public. Has anyone else had this happen to them?

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andy9 Supreme Member Offline Posts: 505	Re: Being cut off when using Geographical Number Reply #1 - Jun 6^th, 2008 at 5:43pm It may only be coincidence. The call queue only has a certain capacity. It might just as likely have been the other way round
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Being cut off when using Geographical Number Reply #2 - Jun 6^th, 2008 at 5:47pm It may be that the 0845 number routes calls to a different geographical number or that the geographical is just one of a number of numbers the 0845 puts calls through to. Has it moved office so the geographical number is no longer valid?
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genesis Newbie Offline Posts: 11 Hereford	Re: Being cut off when using Geographical Number Reply #3 - Jun 6^th, 2008 at 6:32pm Apparently from 1st April 2008, the GRO became part of the Passport and Identity Service so that may have something to do with it' When I was put in a 0845 queue I was no. 4 so that queue wasn't very long!! but you could be right as I don't know how these things work perhaps I was being too cynical.
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Being cut off when using Geographical Number Reply #4 - Jun 6^th, 2008 at 6:50pm Which number did you dial?? Both 01704 569824 and 0151 4714800 answer with the same menu.
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genesis Newbie Offline Posts: 11 Hereford	Re: Being cut off when using Geographical Number Reply #5 - Jun 6^th, 2008 at 7:00pm I only used the 01704 56824 number as the other said it was for enquiries about adoptions which wasn't relevant to me. There was no menu just the aforementioned message.
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Dave

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Re: Being cut off when using Geographical Number
Reply #6 - Jun 6^th, 2008 at 7:09pm

genesis wrote on Jun 6^th, 2008 at 7:00pm:

I only used the 01704 56824 number as the other said it was for enquiries about adoptions which wasn't relevant to me. There was no menu just the aforementioned message.

There are two verified numbers and they are the two I have quoted.

The one on adoptions is not verified and is 0151 4714830.

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genesis Newbie Offline Posts: 11 Hereford	Re: Being cut off when using Geographical Number Reply #7 - Jun 6^th, 2008 at 7:28pm Oh OK! I was just stating that from memory. I obviously got that wrong. I knew it was a 0151 number. Thanks very much for your help. When I need to phone again I will try both those numbers.
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