I have just started a complaint/request re the ETS stating on their website; -

http://www.employmenttribunals.gov.uk/general/contact_us.htm#1 ; that; -

Phone: +44 (0)845 795 9775 Minicom: +44 (0)845 757 3722 All calls are charged at local rate.

I have received a reply saying; -


I have also asked for the geo number via the FOI 2000

derrick wrote on Aug 15^th, 2008 at 5:07pm:

I have now removed the Cardiff one and replaced it with the "Enquiry Line" one. The link to the page giving offices' direct numbers still remains.

Derrick I hate to point this out but I see that the Information Tribunal is now listing an 0845 number as its main point of contact.

Has this changed since we were dealing with them over NHS Direct?  It surely is the final insult that the tribunal service through whom we were complaining about NHS Direct is now itself using an 0845 number itself.  I cannot see you and loddon having let this go or not having made a big point of this at the Tribunal hearing if they had been using an 0845 number themselves at that stage?

I am sure you will now no doubt enjoy subjecting them to the third degree regarding the processes by which they have come to start using an 0845 number despite the advice of the COI and Sir David Varney.

Oddly enough the Lands Tribunal who I am still dealing with over the service charge dispute on my apartment continue to use an 020 London number.  See www.landstribunal.gov.uk/GenericPages/contactus.htm ; Yet they are all supposed to be part of the same Tribunals Service at www.tribunals.gov.uk ;  Also the Contact Us number at www.tribunals.gov.uk/contactus.aspx is an 020 number and not an 0845 number.  You might like to try putting all these points to the Employment and Information Tribunals re their 0845 number.

You might also like to refer them to the Department of Constitutional Affairs March 2001 document - Tribunals For Users, One System, One Service.  It seems that it clearly is not One System and One Service when they can't even ensure any consistency in the type of phone numbers used to contact them.

The ICO did change their number whilst we were going through the channels, I have a letter from them dated 05-03-07 which has the geo number 01625 545700,the next letter,(and subsequent ones), dated 09-08-07 has the 0845 630 6060, although the geo number does still work, and their fax number remains the same geo number; - 01625 524510.

I do seem to remember having a phone conversation when I mentioned the change to 0845, but that was only on the phone and I cannot remember the detail of that call, the geo number is in our database.

If I get time I might email them re the 0845 number.

Looks like they must be doing something about the website, because when you click on the link in my OP it now says; - "Service Unavailable"

Even Googling employment tribunal brings up  "Service Unavailable" for every service!

NGMsGhost wrote on Aug 20^th, 2008 at 10:06pm:



You could be right, as it is now back up, but still stating; - " Phone: +44 (0)845 795 9775 Minicom: +44 (0)845 757 3722 All calls are charged at local rate. "

derrick wrote on Sep 12^th, 2008 at 4:20pm:

I've updated the entry.

Heinz wrote on Sep 12^th, 2008 at 7:52pm:



Knowing that it is a weekend and no one is going to answer, I just tried the numbers.

01284 701284 just keeps ringing without any form of answer.

01284 762279, has an answerphone message;  - Thank you for calling the Employment Tribunal Enquiry Line, our office hours are Mon-Fri 9-5, please call again during those hours.

Then some more about the web site, so looks like the amended number is the correct one.

At least they supplied it without much trouble.