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SAYNOTO0870.COM › Main Forum › Geographical Requests › First Capital Connect

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First Capital Connect (Read 8,512 times)

joli

Newbie

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Posts: 21

First Capital Connect
Nov 14^th, 2008 at 11:40am

A lookup on the database against First Capital Connect's 0845 026 4700 comes up with:
0800 058 2844
Train Operator - Customer Care number -
no ticket booking facility - however useful for general enquiries
Unfortunately it's only for disabled passenger enquiries so therefore no good at all for the rest of us. They simply tell you to go away and call 0845 026 4700.
Can anyone suggest a better alternative?

« Last Edit: Nov 14^th, 2008 at 11:41am by joli »

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Dave

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Posts: 9,902
Yorkshire
Gender: male

Re: First Capital Connect
Reply #1 - Nov 14^th, 2008 at 11:49am

The First Capital Connect contact page gives:

First Capital Connect Customer Relations
Tel: 0845 026 4700
Email: customer.relations.fcc@firstgroup.com or use our online form.
Fax: 0845 676 9904
Open 7 days a week, from 0700 to 2200, except Christmas Day.

Freepost RRBR-REEJ-KTKY
First Capital Connect
Customer Relations Department
PO Box 443
PLYMOUTH
PL4 6WP

Admittedly this is a PO Box, but it does tell us that they operate from Plymouth. Other First Group train services customer services are also in Plymouth.

A search of the database for first group reveals First Great Western aftersales is 01752 675610 and Hull Trains is 01752 675650.

Try one of those and see if they will deal with your enquiry. Please let us know how you get on.

« Last Edit: Nov 14^th, 2008 at 11:50am by Dave »

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joli

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Posts: 21

Re: First Capital Connect
Reply #2 - Nov 17^th, 2008 at 3:09pm

Dave wrote on Nov 14^th, 2008 at 11:49am:

A search of the database for first group reveals First Great Western aftersales is 01752 675610 and Hull Trains is 01752 675650.

Try one of those and see if they will deal with your enquiry. Please let us know how you get on.

I got around the problem in a different way. I called National Rail enquiries (using the geo number from the database) and, when the query got too complicated for the agent, they passed my call on straight into First Capital Connect Customer Relations.

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: First Capital Connect Reply #3 - Sep 30^th, 2009 at 10:36pm First Capital Connect's 0845 026 4700 number has a menu with five options on. The first puts the caller through to National Rail Enquiries. THe other four have alternatives which are now listed in the database.
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CJT-80 Global Moderator Offline Posts: 1,713 Manchester Gender:	Re: First Capital Connect Reply #4 - Jun 4^th, 2014 at 4:03pm First Capital Connect have amened both their Customer Relations and Web Support numbers to 0345. They are now: 0345 026 4700 and 0344 556 5638 respectively. Other First Group rail franchises appear to have followed suit... I will get the database updated accordingly.
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