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Complete Entertainment Exchange (CeX) (Read 30,435 times)

jgxenite Supreme Member Offline Help us to help you - read the instructions!! Posts: 1,454 Joined: May 13^th, 2006 Gender:	Complete Entertainment Exchange (CeX) Jan 10^th, 2009 at 1:22pm	Print Post
	I've just submitted an alternative number into the database for CeX. However, I've put the wrong name in - it should be "Complete Entertainment Exchange". Also, could it be noted that they've moved from a call centre base (0845 numbers) to email primarily - wecare@webuy.com (see here) Could the entry be updated to reflect this - the title corrected and a note made about email contact? I don't know whether the Watford number still works, but most shops will still be listed with the 0845 number, so best to keep it there for the time being.
	« Last Edit: Jan 10^th, 2009 at 8:03pm by Dave »
	I don't mind helping you with your request as long as you read the instructions!
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jgxenite Supreme Member Offline Help us to help you - read the instructions!! Posts: 1,454 Joined: May 13^th, 2006 Gender:	Re: CeX Reply #1 - Jan 10^th, 2009 at 1:25pm	Print Post
	Also, this number - 020 7916 1234 - might also be useful as an alternative. Not sure if it goes to a store or an office in London.

	I don't mind helping you with your request as long as you read the instructions!
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Dave Global Moderator Offline Posts: 9,902 Location: Yorkshire Joined: Apr 29^th, 2004 Gender:	Re: Complete Entertainment Exchange (CeX) Reply #2 - Jan 10^th, 2009 at 8:36pm	Print Post
	I've verified the 0845/01923 set and added the link to the email address. I have left 020 7916 1234 off as there is, as yet, no information where this is. Can you find out what branch it is for and if that branch is still open?


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sherbert Supreme Member Offline Posts: 2,011 Joined: Aug 20^th, 2007 Gender:	Re: Complete Entertainment Exchange (CeX) Reply #3 - Jan 10^th, 2009 at 8:44pm	Print Post
	Googling 020 7916 1234 comes up with ths COMPUTER EXCHANGE SUFFOLK HOUSE 18 WHITFIELD PLACE CAMDEN LONDON W1T 5JU


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Dave Global Moderator Offline Posts: 9,902 Location: Yorkshire Joined: Apr 29^th, 2004 Gender:	Re: Complete Entertainment Exchange (CeX) Reply #4 - Jan 10^th, 2009 at 8:47pm	Print Post
	sherbert wrote on Jan 10^th, 2009 at 8:44pm: Googling 020 7916 1234 comes up with ths COMPUTER EXCHANGE SUFFOLK HOUSE 18 WHITFIELD PLACE CAMDEN LONDON W1T 5JU That's what I found, but I would like confirmation that this branch still exists before adding it to the database. There is no branch in "Camden" on the list, so is it titled as something else?


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sherbert Supreme Member Offline Posts: 2,011 Joined: Aug 20^th, 2007 Gender:	Re: Complete Entertainment Exchange (CeX) Reply #5 - Jan 10^th, 2009 at 9:24pm	Print Post
	Having having a 'nose' further, have a look at this... http://www.192.com/search/details.cfm?action=0718045A5256564B5E491E0215155B58555... That does not look like Camden to me


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danboldy Newbie Offline Posts: 1 Joined: Jul 24^th, 2014 Gender:	CEX Castlepoint, Bournemouth, Dorset BH9 3JS Reply #6 - Jul 24^th, 2014 at 1:08pm	Print Post
	The company is a chain called CEX which is similar to Cash Converters - they exchange games, DVDs etc I want to be able to call them to ask if they have particular items in stock. I'm not sure where the HQ is, but the Branch I want to contact is in the subject title. Thanks in advance.


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bigjohn Supreme Member Offline Posts: 2,316 Joined: Mar 31^st, 2005 Gender:	Re: CEX Castlepoint, Bournemouth, Dorset BH9 3JS Reply #7 - Jul 24^th, 2014 at 4:53pm	Print Post
	I was not aware they used Non Geographical Numbers what number have you got for them.

	BJ.
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CJT-80 Global Moderator Offline Posts: 1,721 Location: Manchester Joined: Aug 23^rd, 2009 Gender:	Re: CEX Castlepoint, Bournemouth, Dorset BH9 3JS Reply #8 - Jul 24^th, 2014 at 8:30pm	Print Post
	Just had a look at the CEX Website and randomly picked a store: https://uk.webuy.com/stores/store_details.php?branchId=24#.U9FszbR0xEY It would appear they have NO contact info for the store. So I tried several others, all the same.. I have sent them an e-mail kindly asking.. Why..

	Regards, CJT-80 Any comments made are my own and are not those of SayNoTo0870.com
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bigjohn Supreme Member Offline Posts: 2,316 Joined: Mar 31^st, 2005 Gender:	Re: CEX Castlepoint, Bournemouth, Dorset BH9 3JS Reply #9 - Jul 25^th, 2014 at 4:26am	Print Post
	They apparently moved to a e-mail/web based customer service yonks ago. See this thread : http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1231593768 They choose not to publish phone numbers. E-Mail . Send a message via https://uk.webuy.com/support/or call in store thats all they currently offer. They apparently dont use non geographical numbers anymore .
	« Last Edit: Jul 25^th, 2014 at 4:38am by bigjohn »
	BJ.
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CJT-80 Global Moderator Offline Posts: 1,721 Location: Manchester Joined: Aug 23^rd, 2009 Gender:	Re: CEX Castlepoint, Bournemouth, Dorset BH9 3JS Reply #10 - Jul 26^th, 2014 at 7:22am	Print Post
	Indeed, the reply was as ineffective as their website frankly. so it's go in store or look online.. such is life

	Regards, CJT-80 Any comments made are my own and are not those of SayNoTo0870.com
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SouthAfrican Newbie Offline Posts: 2 Joined: Aug 4^th, 2014 Gender:	Re: CEX Castlepoint, Bournemouth, Dorset BH9 3JS Reply #11 - Aug 4^th, 2014 at 6:37pm	Print Post
	To confirm, CeX telephone numbers are for internal use only by associates. CeX Customer Service moved to a WeCare E-Mail/On-line service only, to help avoid long queue times and reduce customer calling costs. CeX do have internal e-mail between stores, and some stores are willing to offer their personal e-mail addresses to 'regular' customers for stock questions. This said, the website is linked to the POS system, which means that the stock check on the right hand-side of the website, should be pretty accurate, on the whole. Overall and to answer your question, there is no CeX 'Customer Services' number - all questions must be directed to the 'Global WeCare' team based (mainly) in India - who can liaise, where required with the stores concerned. However, some 'legacy' stores still have telephone numbers- although there not really intended to be used by customers.


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