The point is well made. The following comments are not intended as criticism, but as a suggestion about how the issue could be progressed.

I think that it would be worth approaching BSkyB about this to ask about the delay in getting through on the disability line.

If they say that the delay is caused by people misusing the special service, then ask them what they are going to do about it. Invite them to engage in discussion with saynoto0870 about why they charge customers for access to their other services without declaring the fact that normal telephone contact with them is conducted using, what is in effect although not by formal definition, a premium rate telephone service.

If taking calls from those who do not need the special service is causing a delay for those who do, then it is for Sky agents to politely terminate the calls. If this were happening one would hope that someone with that experience would post a proper comment on saynoto0870, which would perhaps lead to the alternative being removed from the database.

Unless saynoto0870 is deliberately failing to respond to comments from Sky, then it is BSkyB that carries the responsibility for this situation.

Thank you to both for your replies.

I completely agree about BskyB taking action so I have started to escalate with them,  As one person not sure how much notice a big company like that will take notice but I will keep you posted.

Thanks you for taking notice of my post and removing the number.  My mum is well impressed

Thanks again

Tracy xxxxx