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Passport Adviceline (Read 20,856 times)
jal
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Passport Adviceline
Nov 29th, 2009 at 6:56pm
 
Hi Everyone

Does anyone know of a 01 or 02 number for the Passport Adviceline 0300 222 0000 as I get the 01 & 02 numbers free

Thanks in anticipation of any help given

jal
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Dave
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Re: Passport Adviceline
Reply #1 - Nov 29th, 2009 at 7:09pm
 
Hi and welcome to SAYNOTO0870.COM.

Telephone providers must charge calls to 03 numbers at the same rate as geographical (landline) numbers starting 01/02. Calls must be part of inclusive minutes where otherwise applicable.

What provider and tariff are you on?
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jal
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Re: Passport Adviceline
Reply #2 - Nov 29th, 2009 at 7:26pm
 
Hi Dave

Virgin NTL

Tarif is that I don't pay for any calls that start with 01 or 02 everything else I pay for.

But have just found this number by entering the number 0870 521 0410 and tomorrow I'll call it and see if I get through without it costing me anything

020 7035 4848                             Home Office switchboard menu;
                                                  select option 4 for national helpline (same as dialing 0300 or 0870)

jal
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Dave
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Re: Passport Adviceline
Reply #3 - Nov 29th, 2009 at 7:32pm
 
jal wrote on Nov 29th, 2009 at 7:26pm:
Virgin NTL

Tarif is that I don't pay for any calls that start with 01 or 02 everything else I pay for.

03 numbers are therefore inclusive as well. If they are not, then Virgin is breaking the rules set by Ofcom, the regulator.

I gather you are on the "Unlimited Anytime" tariff, information for which is here:

http://allyours.virginmedia.com/websales/product.do?id=10258

This says calls to 01, 02 and 03 numbers are included.
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« Last Edit: Nov 29th, 2009 at 7:34pm by Dave »  
 
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jal
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Re: Passport Adviceline
Reply #4 - Nov 29th, 2009 at 7:40pm
 
Hi Dave

Thanks

That's right Dave I'm on Talk Unlimited £7.95 per month

I called Virgin before I came on the Forum and I explained to the Operator (male probably Indian) that I didn't pay for 01 or 02 calls but he said that the 03 number I would have to pay for

jal
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« Last Edit: Nov 29th, 2009 at 7:46pm by jal »  
 
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Dave
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Re: Passport Adviceline
Reply #5 - Nov 29th, 2009 at 7:45pm
 
jal wrote on Nov 29th, 2009 at 7:40pm:
Hi Dave

Thanks I called Virgin before I came on the Forum and I explained to the Operator (male probably Indian) that I didn't pay for 01 or 02 calls but he said that the 03 number I would have to pay for

jal

The 03 numbers have been around for a couple of years and are in response to our campaign. All landline and mobile providers must charge for them on the same terms as they do for 01/02 numbers.

Either the person you spoke to is misinformed or Virgin Media is breaking the rules. I strongly suspect the former.
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jal
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Re: Passport Adviceline
Reply #6 - Nov 29th, 2009 at 7:48pm
 
Hi Dave

Will give them another call now & see if I can get a different person

Will reply again when I've made the call

Thanks

jal
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jal
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Re: Passport Adviceline
Reply #7 - Nov 29th, 2009 at 7:56pm
 
Hi Dave

Just called Virgin & spoke to A British operator and you are correct you don't pay for 01 - 02 or 03 telephone numbers.
So the other person was definitely misinformed

Thanks again for your good advice that you have given me again

jal
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Heinz
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Re: Passport Adviceline
Reply #8 - Nov 29th, 2009 at 10:36pm
 
jal wrote on Nov 29th, 2009 at 7:56pm:
Just called Virgin & spoke to A British operator and you are correct you don't pay for 01 - 02 or 03 telephone numbers.

So the other person was definitely misinformedl

But it's much more fun talking to Indian call centres where they obviously make it up as they go along.
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After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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jal
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Re: Passport Adviceline
Reply #9 - Nov 29th, 2009 at 10:51pm
 
Hi Heinz

After telling them I was getting depressed & suicidal over this problem
He was kind enough to ask me if I  could drive a truck Cheesy
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« Last Edit: Nov 29th, 2009 at 11:11pm by jal »  
 
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