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NHS 24 (Read 5,449 times)
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NHS 24
Dec 28th, 2009 at 11:24pm
Source: Scottish Parliament


Open Petitions - Petition PE1285

Petition by Caroline Mockford calling on the Scottish Parliament to urge the Scottish Government to make arrangements for all calls from mobile phones to NHS 24 to be free of charge to users.

Source: Scottish Parliament Information Centre (SPICe) Briefing for the Public Petitions Committee - Petition Number: PE1285



Current situation with landline calls to NHS 24 using 084 prefix

NHS 24 currently charges all landline calls at a local rate using the 084 prefix. This prefix is a non-geographic number used by businesses and organisations to provide a wide range of services such as sales lines, customer service/enquiry functions and recorded information services. Businesses or organisations using 084 numbers may receive a share of the call charge. Ofcom1 notes that these numbers are generally more expensive to call than ordinary geographic numbers. However, calls to NHS 24 are charged at a local call rate.

Clueless NHS 24 thinks it knows better than Ofcom with regards telecommications issues. Roll Eyes Roll Eyes

NHS 24 continues spouting the nonsense that calls to its 0845 number "are charged at local rate."  Lips Sealed
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Supreme Member

aka NHS.Patient, DH_fairtelecoms

Posts: 2,493
Re: NHS 24
Reply #1 - Jun 11th, 2010 at 6:58pm
SilentCallsVictim wrote on Jun 11th, 2010 at 6:54pm:
The topic of GPs using 084 numbers was raised in the Scottish Parliament yesterday -

Ms Sturgeon has been reminded that the same principle applies to all NHS providers.
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« Last Edit: Jun 11th, 2010 at 6:59pm by SilentCallsVictim »  
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