I couldn't find another thread on this subject, although TPS is mentioned in some, so I have started a new thread.   We are having a problem with this number calling us 0800 953 9090 which, when googled brings up numerous complaints on whocallsme & moneysavingexpert & seems to relate to either CC International or CCA International who are either calling for BT or claiming to do so.  We haven't answered any calls from this number which are now growing in number daily, they do not leave any message; however it links back to an earlier call a few weeks ago from someone claiming to be "from BT" with the number withheld and which I reported to OFCOM as I felt that organisations should not be allowed to claim they were something they were not nor should BT be making unsolicited sales calls to those not their customers, as we are not.  Having a phone number and company name for these latest calls, I again reported it to OFCOM saying they should now be able to take action (response awaited!), and copied this to my telephone provider as it seems this CCI or CCAI are trying to change people's phone packages and I was concerned they might try this without our knowledge as has been reported elsewhere.  This morning my telephone provider rang me & explained there was little they could do other than offer "choose to refuse" but thanked me for alerting them.  In the course of conversation, we discussed TPS & the person told me that thye had recently had cause to call TPS for a customer and been told that being registered on TPS can only prevent physically dialled calls, NOT those gernerated digitally or by computer which seems incredible.  If true, it mean that the TPS service hasn't developed since I first registered with it in the 1980s!   Surely now the vast majority of unwanted/unsolicited sales calls are generated digitally or by computer?  Does anyone else know if this is indeed correct because if so, should this not be another campaign to bring TPS out of the land of the dinosaurs & into the 21st century?

Thanks, sherbert, for the time being I am just letting the answerphone kick in (it has no personalised message so the caller cannot be 100% certain who they've called) and if I get really angry, I shall swear at them & tell what they can do with themselves!  I don't know if these people would speak if I answered, the withheld number one a few weeks ago did, that's how I know they were claiming to be BT, with this lot they wait until the end of the answerphone message, presumably to see if we do answer, before they cut the call so I don't think it is a true "silent call", merely that they choose not to speak. 

My point is that really TPS is now very outdated and needs to get up to date with the technology and that OFCOM should start taking these matters seriously, they are there I think to act on behalf of the public and the public is suffering unnecessary harrassment from these organisations, I accept they can't do much if numbers are withheld but in this case, that is not the situation.  If you look at the forum on this on whocallsme, loads of people have complained to BT with very little result yet this organisaiton is claiming to be part of or working for BT!   Of course, another answer could be for there to be an "opt in" system for marketing calls which a customer decided when setting up their line with their provider and a ban on auto-dialling.

Margaret. If you call the number you get a BT announcement saying you have been called by one of there partners CCA Intl.

It tells you that you can find there approved partners at www.bt.com/partners

The message also  gives the BT customer service number, 0800 028 22 72, and says if you ring it you can be asked to be removed from the calling list.

Barbara wrote on Jun 22^nd, 2011 at 3:51pm:

As someone who is very technologically minded, I cannot see how the TPS could possibly achieve the aims you are suggesting it should.

What you are suggesting is that a third party, which isn't involved in the origination, transit or delivery of any telephone call, could prevent telephone calls.


bigjohn wrote on Jun 22^nd, 2011 at 8:47pm:

Indeed. Thanks bigjohn, I was going to mention that address but you beat me too it. I got that when I was called by a company on behalf of BT and it goes to a page which gives the names, addresses and contact numbers for all the outsourcing companies it uses.

On it, there is:




Scammers often claim that they are calling from large companies well known companies, so just because someone says that they are from a particular company does not necessarily mean that they are.

However, the fact that this number gives the recorded message bigjohn says it does rather shortens the odds that this is a genuine call from CCA International on behalf of BT.

I would enquire, using the published 020 number, as to whether it really was CCA calling, and if so why.

As no calls have been answered, there is no evidence that they intended to call Barbara. It could be that the number is recorded as being someone else's.

As I say, the most effective way to achieving the end of getting the calls stopped is to ring the 020 number and explain the situation. I'm sure that any upstanding company will see that it doesn't call you again.