Try also searching for 0844 482 1556.

catj wrote on Nov 6^th, 2012 at 11:54pm:


That's the same number as the one I posted, just with the spaces in different places

http://www.touchkingston.com/business/search/typeId/469/type/Concert+Halls suggests 020 8546 8706

As does http://directory.thesun.co.uk/find/kingston-upon-thames/theatres

Dave Rado wrote on Nov 9^th, 2012 at 1:17pm:

Thanks for confirming this. I've done as suggested and put an entry in the database with a note to say that it isn't for the box office but that they will put callers through.

Hi Everyone,

The phone number listed in the database is for the admin office, we're a small team and as we are now receiving quite a few phone calls I’m sorry to say we're going to have to stop transferring people to the box office.

Our Box Office number 08444 821 556 costs 3.5p a minute from a standard land line.

Or you can buy tickets from our website on rosetheatrekingston.org/whats-on

No fees apply for tickets booked in person.

RoseTheatre wrote on Nov 14^th, 2012 at 1:46pm:

The entry in question has now been removed from the database.

The cost of calling the 0844 number is no where near as low as 3.5 pence per minute; that is a downright lie!

The forthcoming changes to non-geographic numbers are expected to mean that service users such as Rose Theatre Kingston will have to declare the "Service Charge" — that is the amount they benefit. The format proposed by Ofcom is "Booking tickets will cost 5 pence per minute plus your phone company's access charge." The "5 pence per minute" is the level of Service Charge which will be set by number block.

At the present time users frequently quote the cost of calling from a BT line. This is a wholly atypical example as BT is uniquely restrained from adding its own Access Charge due to regulation imposed in the days when it originated most telephone calls. This is a retailer selling a product where it cannot any mark-up for itself (other than a tiny regulated amount).

Rose Theatre Kingston incorrectly claims on its website that the cost of calling its 0844 482 number from a BT line is 3.5 pence per minute. It is infact a g6 number, as set out in the BT Price List. This is the highest rate for 0844 numbers. The cost of calling g6 numbers from BT lines is 5.105 pence per minute, plus a Call Set-up Fee of 13.1 pence.

catj wrote on Nov 14^th, 2012 at 6:21pm:

The "neutral" non-geographic number range is 03 and was introduced in 2007. Any user that does not wish to impose a Service Charge on callers can move to this range where, as catj says, calls will come from inclusive minutes/bundles, just as 01/02 calls do.

Now is the time for users to think about whether they will be happy to declare their Service Charge when the changes come about in a year or two's time. If they aren't, then 03 is the way to go.

The 0344 prefix is where users of equivalent 0844 numbers can migrate to. All 03 numbers are charged the same and all landline, mobile and payphone providers are known to be in compliance with the rules on these charges.

030x numbers are available to certain organisations, which includes registered charities, or any organisation or individual can have a 033x number.