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South West Trains (Read 20,340 times)

NigelV Newbie Offline Posts: 1 Joined: Nov 9^th, 2012 Gender:	South West Trains Nov 10^th, 2012 at 11:54am	Print Post
	Does anyone have an alternative number for the South West Trains customer services - 0870 906 6649? Many thanks


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kasg Senior Member Offline Posts: 320 Location: West Sussex Joined: Feb 2^nd, 2008 Gender:	Re: South West Trains Reply #1 - Nov 10^th, 2012 at 12:01pm	Print Post
	Have you tried the number in the database, 023 8021 3606? Edit: looking at their website, that's the number for online ticket sales, not customer services/relations, so I'm not sure which number you want.
	« Last Edit: Nov 10^th, 2012 at 12:03pm by kasg »

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CJT-80 Global Moderator Offline Posts: 1,721 Location: Manchester Joined: Aug 23^rd, 2009 Gender:	Re: South West Trains Reply #2 - Nov 10^th, 2012 at 3:23pm	Print Post
	NigelV wrote on Nov 10^th, 2012 at 11:54am: Does anyone have an alternative number for the South West Trains customer services - 0870 906 6649? Many thanks The number given appears here and is for Ticket Sales so if 023 8021 3066 is the Geographic equivalent as advise by Kasg I suggest trying that and then... reporting back here if it does or does not work.

	Regards, CJT-80 Any comments made are my own and are not those of SayNoTo0870.com
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kasg Senior Member Offline Posts: 320 Location: West Sussex Joined: Feb 2^nd, 2008 Gender:	Re: South West Trains Reply #3 - Nov 10^th, 2012 at 6:05pm	Print Post
	CJT-80 wrote on Nov 10^th, 2012 at 3:23pm: ... so if 023 8021 3066 is the Geographic equivalent ... 3606


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CJT-80 Global Moderator Offline Posts: 1,721 Location: Manchester Joined: Aug 23^rd, 2009 Gender:	Re: South West Trains Reply #4 - Nov 12^th, 2012 at 6:34pm	Print Post
	kasg wrote on Nov 10^th, 2012 at 6:05pm: CJT-80 wrote on Nov 10^th, 2012 at 3:23pm: ... so if 023 8021 3066 is the Geographic equivalent ... 3606 Oops I typed it..

	Regards, CJT-80 Any comments made are my own and are not those of SayNoTo0870.com
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Martin_rosen Junior Member Offline Posts: 74 Location: London Joined: Oct 28^th, 2005 Gender:	South West Trains Reply #5 - May 27^th, 2014 at 9:43am	Print Post
	Tried to get through today on 023 8021 3605 and 3600 and got a recorded message to say "this line is presently (?!) closed. To purchase a ticket, please redial 0845 ..." 3606 put me on 'hold' (agents are busy), for over 7 minutes. I didn't continue to see if it eventually connected. Anybody can help with another alternative?


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Dave Global Moderator Offline Posts: 9,902 Location: Yorkshire Joined: Apr 29^th, 2004 Gender:	Re: South West Trains Reply #6 - May 30^th, 2014 at 3:27pm	Print Post
	Martin_rosen wrote on May 27^th, 2014 at 9:43am: Tried to get through today on 023 8021 3605 and 3600 and got a recorded message to say "this line is presently (?!) closed. To purchase a ticket, please redial 0845 ..." Same here so I've removed them.


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Ian G Senior Member Offline Posts: 276 Joined: Jul 1^st, 2013 Gender:	Re: South West Trains Reply #7 - Jul 26^th, 2014 at 10:23am	Print Post
	Six weeks after the deadline for complying with the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 has passed, South West Trains has finally swapped their 0845 customer service telephone number over to the matching 0345 number.


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Barbara Supreme Member Offline Posts: 598 Joined: Jan 26^th, 2006	Re: South West Trains Reply #8 - Jul 26^th, 2014 at 11:30am	Print Post
	I wonder when Eurotunnel will eventually comply? They are still promoting only the 0844 number on their Latest Travel Information page, any 03 number is buried deep on another page. As they seem to be having a number of problems with their services at the moment, it is to the Latest Travel Information that people will turn, particularly if travelling that day &/or using mobile devices, they won't have time for a detailed search. This is a very cynical way of continuing to rip off consumers. Does anyone know if a complaint has been made or if they are planning to change to 03 as I assume they must to conform with the CRD?


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SouthAfrican Newbie Offline Posts: 2 Joined: Aug 4^th, 2014 Gender:	Re: South West Trains Reply #9 - Aug 4^th, 2014 at 6:48pm	Print Post
	Barbara wrote on Jul 26^th, 2014 at 11:30am: I wonder when Eurotunnel will eventually comply? They are still promoting only the 0844 number on their Latest Travel Information page, any 03 number is buried deep on another page. As they seem to be having a number of problems with their services at the moment, it is to the Latest Travel Information that people will turn, particularly if travelling that day &/or using mobile devices, they won't have time for a detailed search. This is a very cynical way of continuing to rip off consumers. Does anyone know if a complaint has been made or if they are planning to change to 03 as I assume they must to conform with the CRD? Do the regulations apply to travel companies? A lot of airlines have not switched over, I think they have an extended period to switch, like financial service companies.


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bigjohn Supreme Member Offline Posts: 2,316 Joined: Mar 31^st, 2005 Gender:	Re: South West Trains Reply #10 - Aug 4^th, 2014 at 6:57pm	Print Post
	They only people that are exempt are Financial services, including banks and insurance companies Gambling Construction, sale of immovable property and residential letting contracts Package travel and timeshare Roundsmen on a regular route Purchases from vending machines Single telecommunications connections such as public payphones and public wifi, including that provided in establishments such as cafés No one has an extension to comply.
	« Last Edit: Aug 4^th, 2014 at 6:59pm by bigjohn »
	BJ.
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