I went to the database and looked for entries pertaining to said organisation and found quite a few (now removed). Quite a few unverified entries had the number 01383 848181 in. This answers with a recording by a Scottish male which is the same as is on 0845 600 4005 and 0845 600 2004.

I don't understand why these entries with this number were not found by the OP. 

Derbyshire Building Society is a part of Nationwide Building Society, as is Dunfermline Building Society. 01383 is the code for Dunfermline.

Other numbers near to 01383 848181 answer with the same message which also gives the opening hours as Monday to Friday 8am to 7pm and Saturday 9am to 1pm. It may be the case that they are all for the same type of enquiry or it may be that during office hours they "come alive" and answer differently, which means that each may be for a different type of enquiry and therefore each 0845 has a different alternative.

derrick wrote on May 13^th, 2013 at 10:18am:

This is, unfortunately, a shortcoming of the search engine. It means that it has no intelligence and returns results that match the search string exactly. A similar situation exists with 'and' and '&' whereby a search for

hm revenue and customs

will not return entries that are titled HM Revenue & Customs and vice versa.

When administering the database I retitle entries with names as spelled by the organisation in question. For example, the name of the Derbyshire Building Society is just that, rather than "Derbyshire BS". This does not preclude new entries being submitted with the latter which means that a search of it is only ever likely to return unverified entries.

In actual fact, had you entered

derbyshire b

into the search box it would have returned entries listed as Derbyshire BS as well as those under Derbyshire Building Society, and Derbyshire B.S. had there been any of those.

I remind all users of the site that it works by us all pitching in. If you find any unverified entries that work, please let us know by posting in the forum and I, or one of my colleagues, will update the listings. The same goes for verified or unverified entries that don't work and so require removal.


Since I made my posting yesterday, I have carried out some more work.

I believe that telephone enquiries for Derbyshire Building Society are answered in Dunfermline, along with those of Dunfermline Building Society. My reasoning is that the numbers for both societies use the same Scottish male voiceover with options being the same. I, therefore, suggest that this may be the reason for the Derby numbers now no longer being in service, instead having network redirectors to the 0845 number.

Now that the lines are open, they have IVRs (menu options) on. For Derbyshire Building Society the numbers 01383 848181 through to 848184 all have options for savings and investments, mortgages, and insurance. These are for both new and existing business. The same IVR is on 0845 600 4005, 0845 601 5010 and 0845 601 5020.

The number 0845 600 2004, which is in the OP, is for online savings and its geographic counterpart is 01383 848185.

I came across two other numbers, 01383 848180 and 848186, which answer the same and are for The Derbyshire. I don't know what they are for and don't have a 08 number for them. They may be for telephone savings as the message refers to a particular savings product, saying that it is a branch-only one and cannot be operated over the telephone.

The Derby numbers redirect to 0845 375 0600 which is for the main office switchboard, the alternative for which is 01383 627727. It is answered as "Dunfermline Building Society", but it is shared with that of The Derbyshire.


Dunfermline Building Society has the alternative 01383 848100, which is voiced by the same male with the same three options as above for The Derbyshire on 848181. This matches 0845 345 0409, which is published on The Dunfermline contact page, as well as 0845 733 6688, 0845 601 3066, 0845 402 0400 and 0845 456 5446.

Cheshire Building Society is also part of Nationwide Building Society and I suspect that its lines may also be connected with Dunfermline, them being answered by the same Scottish male voiceover. I will have another look at this tomorrow when they are open.

I have just tried the numbers provided by Dave.

01383 848181 is answered as Derbyshire Building Society and gives out a menu, this worked OK for me and the person who eventually answered dealt with my queries.

01383 627727 answered as Dunfermline Head Office and proceeded to give out a menu, I did not proceed any more with the call.

01383 848100 answered as The Dunfirmline and proceeded to give out a menu.

.