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SAYNOTO0870.COM › Main Forum › Government and Public Sector › National Audit Office Criticise 084 Use By Govt .

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National Audit Office Criticise 084 Use By Govt . (Read 7,053 times)

bigjohn

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National Audit Office Criticise 084 Use By Govt .
Jul 19^th, 2013 at 5:54pm

"Higher rate Government phone lines cost callers £56 million last year and nearly half the bill was run up before customers even got through to speak to an adviser, the public spending watchdog has revealed.

The "eye-watering" costs are hitting the poorest and most vulnerable hard because they rely disproportionately on pay-as-you-go mobiles, which incur the highest charges, it was claimed."

Full story here:
http://money.aol.co.uk/2013/07/19/phone-line-callers-charged-56m/

« Last Edit: Jul 19^th, 2013 at 5:58pm by bigjohn »

BJ.

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Ian G Senior Member Offline Posts: 276 Gender:	Re: National Audit Office Criticise 084 Use By Govt . Reply #1 - Jul 19^th, 2013 at 7:24pm This has received wide coverage. Many national newspapers (Times, Independent, Guardian, Daily Mail, Sun, Mirror, Herald Scotland) and a few local papers covered this story yesterday so it is on a lot of people's radar. Maybe this time, action will be taken?
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: National Audit Office Criticise 084 Use By Govt . Reply #2 - Jul 19^th, 2013 at 7:53pm The full report can be viewed here: http://www.nao.org.uk/report/charges-for-customer-telephone-lines/
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SilentCallsVictim Supreme Member Offline aka NHS.Patient, DH_fairtelecoms Posts: 2,494	Re: National Audit Office Criticise 084 Use By Govt . Reply #3 - Jul 21^st, 2013 at 11:03am Those able to tolerate hearing contributions to "London's biggest conversation" may be interested in listening to LBC 97.3 around midday today, when this topic will be discussed.
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derrick

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Re: National Audit Office Criticise 084 Use By Govt .
Reply #4 - Jul 22^nd, 2013 at 12:07pm

SilentCallsVictim wrote on Jul 21^st, 2013 at 11:03am:

Those able to tolerate hearing contributions to "London's biggest conversation" may be interested in listening to LBC 97.3 around midday today, when this topic will be discussed.

I know what you mean, I seriously doubt most of the presenters of that station know the meaning of the word "Conversation", mostly liking the sound of their own voice by repeating over and over what the question is and continually giving their side before engaging any callers.

"Conversation: - is a form of interactive, spontaneous communication between two or more people who are following rules of etiquette"

.

« Last Edit: Jul 22^nd, 2013 at 12:09pm by derrick »

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